Common Interest Management Services

I recently contacted the Dublin office of Common Interest Management Services and requested a document for monthly auto payment. The wrong form was emailed to me. Having moved from San Jose and having a previous communication with Rose from the Campbell office, I contacted her. She immediately responded and sent the correct document. As a result I was able to forward the required information off to the bank. Rose was helpful, quick and most pleasant in her response. I really appreciated her help and the chance to recognize a job well done! Thanks, Rose!

I’m the president of our HOA in a Summerhill Homes development. We fired the original management group pretty much after all the homes were completed and sold. I have been extremely happy with Common Interest. Their communication is outstanding, our manager Rebecca is incredibly good. Everything gets done on time and they really feel like a partner. I highly recommend this firm.

Great service from Mike Allen of Common Interest. Despite the fact that the office was closed and he was off office hours, he was able to take care of my request promptly and with the utmost urgency. It was my first night in the new condo and I was without power, but Mike was able to quickly send someone out to switch the power on in my unit (all while I rudely interrupted his family dinner in my frenzied state). This was all accomplished in the span of a few hours on a Friday evening, when most people are checked out for the weekend.
The reason for the 4 star review was because of a bit of a scheduling conflict for my move in slot. I was confirmed via email through the coordinator, but she had failed to record my time in the system — so I was double booked. The woman I coordinated with was out of office, unfortunately, so I wasn’t able to clear things up with her. Despite this snag, moving itself went relatively smoothly.
However, 5 stars for Mike Allen and his urgent attentiveness to the community he manages!

MAKE SURE, when you read review of a property management company, that you weed out the ones from irate homeowners who should be blaming their own HOA for problems — many of the complaints they list are caused by HOA rules or ineffectiveness, NOT the property manager!
I am on the Board of a HOA on the peninsula. We had a few years of frustration with our previous property management company — slow action, mishandling of documents, general lack of communication and follow-​through. We interviewed 3 property management companies and Common Interest came out on top immediately.
Upper management impressed us: consistent follow-​up to our questions, professional and knowledgable in meetings –and they personally answer many of the Unilocal reviews. To us, this signaled an organization dedicated to service all the way up the chain. We’ve had the same experience with the Campbell office property manager assigned to us: he is communicative, prompt, professional, thorough, and very pleasant to deal with. They were a bit more expensive than our previous management company and worth every penny.
We are so comfortable with our service that we’ve reduced the number of Board meetings; action gets done without the Board convening every month to keep our property manager on task. Thank you, Common Interest, for making the lives of our Board and members easier!

I’m a resident of Miraval and have found Mike to be helpful and prompt whenever I have any questions through email. Notices are also sent out to the homeowners whenever issues arises like the gas leak or general maintenance issues. So that has been helpful.

I have a love/​hate relationship with our HOA. Lisa, she’s great. Mike, on the other hand, not so much. We pay high monthly HOA fees and expect to get work done. Last August our Jacuzzi broke. It’s now December, FOUR MONTHS LATER, and the jacuzzi is STILL BROKEN. Mike has gone on to give every excuse in the book: heater broken, pool people slow, need to do an ‘emergency meeting with the board’ for some lame excuse, bottom line: THE JACUZZI IS STILL BROKEN! PLEASE FIX IT!
There is NO REASON why a jacuzzi should take THIS LONG TO FIX! FOUR MONTHS? YOU as well have built a new one!
So lame that we have to pay high monthly HOA fees and can’t see results for something so simple as getting a jacuzzi fixed.
COMPLETELY UNACCEPTABLE!