Firestone Complete Auto Care

I have been a Firestone customer for more than 10 years at the Santa Clara location; but I have bee taking my car to the campbell location on ocassions. Last Saturday I took my subaru for a rutine tire balancing, rotation and alignment check with a possible flat repair. I left my Subi, so they could do the work on it at their own convenience, about two hours after I left it, I received a call from Anthony. He informed me,… that yes, indeed the suspected tire had a nail in it, and i was told that the nail was near the sidewall of the tire, and that the patch was not holding air pressure in other words the tire was unreparable. I was quickly given the cost of a new tire; which was $ 176. After carefully consideration I told Anthony not to replace the tire; that I should check first my records to see if I had a warranty from the original place of purchase.
I got there to pickup my car and I found it with the spare tire installed in my vehicle and the flat tire i found it fixed and inflated in the trunk of my car. I did noticed that the tire was fixed and holding air pressure.
Then I took it to Calderon tire repair place over by Bascom, before San Carlos Street (Mexican tire place) I instructed a technician to check my tire, the one that according to Anthony at Firestone it was unreparable. Well, needless to say the flat was repaired, there was no damage to any sidewall of the tire; in other words… the tire was fine!!!
I was so closed to be scammed to fall victim of an unnecessary purchased. The tire was good with more than 60% of tread on it. I am glad that I acted fast and I had a chance to see the tire myself and I had a second opinion. Beware of such unethical practices.. I am planning to report this to the bureau of better business.
At firestone I was not charged anything when I picked my vehicle… I was dispatched swiftly and with minimum details about their findings. I had a feeling that something was going on…

I bought four tires for my minivan thru piercey toyota which came with 65,000 miles warranty. Taking my car to the dealer religiously for oil change and tire rotation, 22,000 miles later my tires are gone. I called firestone and they asked me to go to this location for warranty inspection. Roy calls me couple of days before our appointment to confirm my appointment which i had made with the corporate. On the day i came by, Anthony was at the service desk looked up the appointment which had said that i was there to replace my tires only. I said no. I told him that it was for inspection only to prorate my tires. Their prorate was double the price which BAR and my attorney agreed which i should pay for those tire. I told Anthony to just write a report and give me a report. He fills in a blank report paper without any of my vehicles information nor my name. Suddenly this guy Jose comes out and says «sir my name is Jose, and i want to tell you that all toyota siennas and priuss are built horrible because toyota does not know how to build good suspensions. My sister inlaw has a toyota sienna and she goes thru tires every 15,000 miles.» We almost got into arguments and i explained to him that i was going to talk to toyota and get back with him. I called toyota and i explained how Jose at firestone has told me that they make horrible cars and that non of toyota siennas or priuss have good suspensions and that they were made with default. Toyota looked up to see if there is any recalls or problems with their suspensions and they said that they do t have any problems with their suspensions and that they are taking this seriously. They asked me to call Jose back and ask to put it in writing that toyota makes such horrible cars. I called Jose today and asked him to put it in writing and email me what he td me in front of my wife who witness his conversation with me. Suddenly Mr. Knows it all said «sorry i just work here, i can’t put it in writing.» What??? I told him that he needs to stand up to his words and put it in writing because toyota was interested in going after people who give false information about their vehicles.
Anyways i’m following up on monday with fire stone and BAR. I already paid $ 700 for tires that had 65,000 miles warranty and that i wasn’t going to pay $ 400 extra for some faulty tires that will last me another 22,000 miles. If they do not cooperate, i will files a small claims and will charge them for all my times lost from my company to go after them. They are putting my wife and children’s life in jeopardy.
Save your money and go to Hankook tires on El Camino. They will charge you way less for better tires and if you want to get the similar but again better tires than fire stones, you can go to Tired Only on san carlos and bird. You pay half or less than half of what these guys try to sell you with their fake warranties.

The worst customer service ever!!! Got tires installed on my f-​350 a few weeks ago. They told me the truck would be ready at 2pm, truck wasn’t ready until almost 6pm. Next day dummy light on my dashboard comes on and tells me tire pressure sensor fail. Took the truck back to the shop, they rest the sensors and sent me on my way. Few days later same dummy light pops up on the dash board. Took the truck back to Firestone and they tell me my tires are overinflated (their fault cause I have not touched the air pressure) they deflate tires to recommended psi. Tell me I’m good to go and sensor will rest itself in 15 – 20 miles. I don’t believe them so per the managers advice I go drive around the block a few times and dummy light is still on. I pitch a fit in the shop and force them to hook up the code reader to my truck to see what is going on. Sure enough one of the tire sensors fails on the code reader. They tell me it will be $ 80 to replace the sensor! Coincidence that my sensor was good to go prior to them swapping my tires??? Maybe, maybe not. 45 minutes later and more money my issue is fixed. They have no regard for customer service! You do not tell a pissed off customer to come back when their problem has not been resolved! They should have hooked up the code reader immediately. I will not be going back here ever again for anything and neither should you.

Do NOT buy lifetime alignment. It’s a total scam. Only the first time when you pay the whole sum will the service get done timely. After that, since it’s $ 0 for follow up alignments, your priority is at the bottom, even less than $ 20 oil change customers. You will wait FOREVER.
I had an appointment at this location for 3pm, arrived 2:50pm. It’s 5pm now, 2 hours later, they didn’t even start working on my car. Doesn’t matter what time of the day you drop off your car, management will arrange paying customer ahead of you even if they arrive later than you.
It’s like paying for a buffet and have to wait hours for more dishes to be served. Quite a scam, and it’s common practice through out multiple firestone locations in the area I tried.

My girlfriend’s brake lights haven’t worked for a couple days. She took the car in and had them check it. They never called her back by the time they said they would, and she had to call them to find out the update: they’d have to run a $ 160 diagnostic test just to find out what was wrong, then could potentially need up to $ ³⁰⁰⁄₄₀₀ in parts/​labor. She decided to pick the car up instead; I came with her and asked how they didn’t know it could just be a blown fuse: they said they would have to do the diagnostic to find out.
FYI: fuse replacement – $ 4
Convenient how they left that little detail out, huh?
We decided to figure it out for ourselves. Surprise, surprise – blown fuse! (And FYI, this is incredibly easy for he most illiterate car user to troubleshoot – just google it).
Those who helped us are either criminal, lazy, or intentionally dishonest. Obviously will not come back.

Called on a Wed. looking for 4 new tires in a certain size, tread design and by a certain manufacturer and was told that they could have them in a few hours. I couldn’t come in until the weekend so I made an appointment for Sun to have those tires installed. I showed a bit early and was told the tires were not there, but they would have them pretty quickly and that I should leave my truck they will call me in a few hours. No big deal. Just before my wife picked me up I looked at the work order just to double check that everything was right. I noticed they had me down for a H/​T tread design when I wanted an A/​T tread design. I went back into the shop to tell the gentleman working that I didn’t want the H/​T tire. He looked up what I wanted and said that he couldn’t get those tires for nearly 10 days, but he could sell me some tires that were in stock that were over $ 100 more per tire. Yeah I bet you can. I told him I made this appointment 4 days ago and that I was specific about what I wanted and was told that they would be available. He literally just shrugged his shoulders and asked me if wanted the other tires. When I said absolutely not and that I would go somewhere else he actually seemed surprised. This seemed like an obvious bait and switch move. Weak!

I came to Firestone this week kay for an oil change. The guy in the front, who’s name I believe was Roy was really nice. Polite, professional and a pleasure to deal with. The $ 20 synthetic blend oil change with inspection is a great value. Their online appointment system was easy to use. They allowed me to show my online coupon on my phone. When I got there he apologized and informed me that it could take closet to an hour for the oil change instead of the quoted ½ hour online. It was less then a half hour.. .
I’ll definitely be back for oil changes to this location.

My Appointment at 9am Saturday for an Oil Change n I made it at 8:45am left my Truck never got a call until 4:45 to pick up. REALLY!!! Only for an oil change with Appointment… NEVER AGAIN GOING THERE… NO BUENO… NO BUSINESS

I was so impressed with this Firestone I went in with a coupon for $ 10 wiper blades which they incorrectly told me were OK with my car, but would need to order them. When I went in the next day to have them installed I was informed that I have been given the wrong information and the coupon wasn’t valid for my car.
But Roy was super nice and he said given the situation he would honor the coupon. And that’s how customer service should be done.
Not only that but they were polite friendly installed the wiper blades quickly and even cleaned my windshield.
Thank you! For turning what could’ve been a really negative experience into something very positive.

First visit to this center. Extreme long wait times. It took almost 2 hrs for these guys to check engine light code. Not recommended

This reviews is a little overdue, but better late than never. So this rating is based more on the customer service rather than the work done for my car. I have been a customer for Firestone for 8 years and have been going to this Firestone location since i purchase my current car. About a month ago i had taken my car in for a standard oil change. I went to pick up my car and about an hour later noticed and issue. I immediately drove back to Firestone and informed them of my issue. After a quick review/​investigation, Firestone had apologized and would take care of it ASAP. Roy who is the store manager had assisted me with this issue the whole way through in a professional manor. He was very on top of things and was always there to answer any questions i had in regards to the issue. After a few weeks my issue had been fixed/​resolved and I couldn’t be happier with the turn out. So i will be continuing my services at this location because of the customer service I had received from Roy.

This is my second visit to get new tires, once on Sunday and then today, Tuesday. Sunday they had to order my tires no big deal I get it, today I show up at my appointment time and they tell me it’s gonna be 2 ½ hours instead of the 1 ½ hours I was quoted on Sunday.
This is a big colossal waste of my time and they’ve lost a customer! I will spend my money elsewhere.
This may seem petty but I have scheduled my day off work to the minute and I expressed this to them on Sunday when I made today’s appointment.

Excellent Service ! Anthony helped me with new tires for my car and being a woman I knew I wasn’t getting taken advantage of what-​so-​ever! I was able to drop my car off go back to work. The work was done within 3 hours without appointment!
Thank you Firestone and Anthony for great experience !

Good and bad issues with my experience at this location. I came here because my mom has had great experiences with them over the past few months.
Roy is super nice! When I told him about the consistent uneven wear of the front tires on my husband’s car (despite new shocks, etc) he assured me that he would do a «Complete Vehicle Inspection» and figure out what the problem was. As I needed to replace the front tires, we discussed the advantages of an SUV tire versus the passenger tires we had on the car.
I scheduled an appointment online for an alignment (and to buy the lifetime alignment deal), tire replacement, and an inspection for 1pm on Wednesday. Roy called me to explain that he only had 2 techs so they were overbooked. As I was not in a huge hurry, I agreed to leave my car for the day. I made the huge mistake of saying I may be able to leave the car overnight. Roy told me they would do the inspection by 4:30 or 5 and he would call to let me know what they found. I talked to Roy just before 5, just to be told that the techs wouldn’t be able to get to my car until after 6 but he would have to call me in the morning since he is off at 5. So I called him at 8:15 on Thursday morning. He said that he hadn’t yet reviewed the inspection and he was helping other customers so he would call me back. I heard back from Roy around 8:45. He provided the list of issues as well as a crazy high estimate ($ 14 661.42). I told him just to replace the tires and do the alignment. He said he would have it done by 1pm.
I picked the car up at 1, but Roy wasn’t around. The other man who checked me out asked if Roy had told me about the recommended repairs. He cashed me out, and I immediately went to my regular mechanic. (If my regular guy did alignments, I would have him do it.) He did the work needed for under $ 600 in two hours. However, the car needed to be aligned again due to replacement of suspension parts. Another issue I was shown by my regular guy was a substantial oil leak… this was not noted or brought to my attention at all by Firestone despite the $ 29.99 charge for a «Complete Vehicle Inspection.» I went online and scheduled an appointment at Firestone for 11am today to have the alignment done again.
Roy left a message for me at 6:41pm. The message did not indicate there was an issue with the scheduling, just a request to call back. I wasn’t able to call back before they closed, so I called this morning. Roy told me that their online system has issues with double– and triple-​booking so he asked if I could leave my car all day so they could squeeze it in whenever they had a chance this afternoon. I told him that I could not, and that it would have been nice to hear about this issue before now. It’s not like this is the first online scheduling I have done this week! I also asked why I wasn’t told about the oil leak. First Roy said that he was distracted and forgot to write it down. When I expressed my unhappiness at the entire experience, he told me that he spent so much time figuring out the issues that I came in for that he didn’t have time to note the leak. Which is it?
I am appreciative for (hopefully) getting to the bottom of the wear issue. However, their repair costs are extraordinarily high (more than double what my normal guy charged) and they simply don’t honor appointments. Sadly, I don’t think I will be coming back to this particular location.

I took my car in with some major problems and Roy and his crew stayed late to get it done. Roy will tell it to you straight and really go above and beyond to work with your time constraints while getting the job done right.

This location never fails our vehicle’s. From Anthony in the front to the techs in the shop! Highly recommend

Stopped there on Saturday to get my tire repaired and picked it up yesterday. Anthony always is so friendly and had it all ready when I arrived. It is a good place to go. Would recommend it to all.

Went to get the breaks fixed. They’re working fine so far. They have free water, coffee, cable TV and wifi.

Once again I called Firestone up and requested a suspension check on my car. They were nice enough to schedule me the same day, even though the customer service rep said they were super busy today how about tomorrow? I then said, please today and she says OK bring it in we will road test it and let you know. I was quoted 29.95 to do a complete test on the car. When the car was ready and I went to pick it up, the customer service rep said she found a coupon for me and lowered the inspection from 29.95 to 9.95. I am liking these guys more and more.

I am not big on writing reviews, so it will be short and sweet. Took my van in for service, they had it for 6 days! When they returned it, the brakes were the same, even though they had replaced the master cylinder, surfaced the rotors, bled the system, and who know what else they charged for. They gave me the keys and said «you are good to go», but as soon as I put my foot on the pedal I knew it was the same. So I left it for day 7, but they still couldn’t fix it. They eventually told me to take it to the dealer, which would have been ok after the 2^nd day, maybe even the 3^rd, but 7 days???
Plan on leaving your car for an extended amount of time if you take it there!