Frederick E Slater OD

So you dont get to see Dr. Slater. You see one of the other optometrist. That being said, here are the pro’s and cons:
Pros:
1. Dr. Isabella Yu is very attentive to detail. She took time to make sure my glasses and contacts were fitted properly. She is very smart, and explained my different type of contact lenses, the effects of different prescriptions and my options for bifocal lenses.
2. They plug into the insurance system so the check in procedure is very smooth.
Cons:
There is a heavy pressure sales job get the most expensive glasses and lenses to the point where the snow job is annoying. He sounded almost annoyed in having to explain the pros and cons of different options.
To be fair to them every optometrist I’ve visited tried to oversell me on things I did not want or need.
So if you want good care and can resist the snow job this is your place.Dr. Yu is the primary reason I gave this place 5 stars. If you find aggressive sales tactics annoying keep searching and tell me what you find :)

I have been going to Dr. Slater’s office for a couple of years, and I always like the experience (as much as someone can enjoy going to the eye doctor). The employees are very friendly and helpful, and they are great at remembering to follow through with calling back. I go to Dr. Amy Chi, and she is knowledgeable and very nice.
I was trying out a new prescription because I seemed to be seeing a little fuzzier, but the test concluded that I liked my previous prescription. Dr. Chi gave me the option to try out the new pair and told me to call in a few days and let them know which prescription I preferred for my new contact lens order. When I called back, they were very kind on the phone and put in the order. They were even nice enough to call back because they had heard that the shipping method I chose had been unreliable, and they didn’t want me to lose my order. It was considerate of them to care about the well-​being of my order, and I received it the next day. :)

I don’t even know where to begin. I think the phrase to sum it all up is «a true breath of fresh air».
I called Dr. Slater’s office at around 10:00am yesterday to inquire about renewing my prescription. I’ve neglected my poor little eyes and hadn’t had an eye exam in nearly 4 years. Not to mention, after wearing glasses for well over a decade I decided to take the leap and begin wearing contacts. I spoke with April over the phone. Having never used my EyeMed discount program, she went to the liberty of calling them for me to figure out what discounts I was eligible for. After realizing the EyeMed discount program I had was poor to say the least, and really didn’t make any difference on my expenses, she went above and beyond for me and my pocketbook without my even asking. I was blown away even before stepping into their office.
And then I walked in 4 hours later, noticing they were slammed. It’s the holiday season– not surprising. Yet, they still somehow managed to fit me in. They were all very warm and welcoming, despite the craziness. Having managed 2 retail stores, I know all too well how difficult it is to pull this off. From their fun, positive energy between themselves and their customers, I immediately knew these are people who like what they do and they care about the satisfaction of their clients.
Dr. Slater was very attentive and went to the liberty of explaining to me how a contact lens fits over the eye and the importance of the breathability of the lens. The next thing I knew I had a contact lens in my eye and I could see! Holy cow I couldn’t believe it. I could see without glasses! Anyways, I had no idea I was going to be walking out of the office seeing perfectly without glasses. I thought there was going to be some sort of lag time; what a pleasant surprise! Afterwards, Mark took the time to instruct me on how to use the contact lenses, take them out, etc. He had the patience of a saint.
Words cannot express how grateful I am with this staff, particularly April, Mark and Dr. Slater. What wonderful, attentive people. While contacts are expensive– no surprise there– they went well above the call of duty in taking care of me. I had no problem dishing out whatever I needed to for this business. it was well worth every penny. They are honest people who clearly care about your business, and they truly capture the personable, old fashioned customer service that unfortunately seems to be a dying trade.

I went here after calling multiple places today trying to get in ASAP for an eye exam. I lost my glasses today on a field trip with my child and I have more troubles seeing in the dark, we are taking a family trip soon and I will be driving in the night with my kids so I can’t live without my glasses for this. I know it takes time to actually get the glasses after they actually place the order but I figured maybe I could get contacts just to get by until my glasses came.
They got me in today at 545, I had to take my 3 little boys with me to the exam (what a task) but Dr Slater and his staff were so understanding, his staff even helped look after my boys while I was getting my exam. I went to the Cupertino, Vallco location but I am telling you this place is AMAZING! I will be back for sure!