GARDENLAND POWER EQUIPMENT

I brought my trimmer in for a tune up. The guy said that it would be a minimum of $ 140 to do it, then proceeded to try and sell me a new trimmer. Finally, I got through that part, and it was all ready to go, and the service manager says that he won’t take it, because it might have poison oak on it, and one of his technicians was out for a week «with a virus he caught from poison oak». He wanted me to go buy some solution to spray on it and come back. I’ll never be back, sorry! I just went to Home Depot and paid $ 12 for a tune up kit, and did it myself in about 30 minutes.

These guys are great! I ended up finding them by accident when looking for a Honda generator that was out of stock at Home Depot. They had it in stock at about the same price, assembled it, filled it with gas and oil and added free oil changes for life. They also gave me a walkthrough on operating and maintaining it. Way more than I would of got from Home Depot. Highly recommend these guys!

To start with the reason I’m not happy is that I have purchased six Sthil products from gardenland I bought a sthil 180 C chainsaw that I was told when I brought it in it would cost too much to repair and I should buy a new one so I did.
After one year the new stihl saw gave me problems when I took it back to the dealer to have repaired again I was told it needed a piston and would be too costly to repair and cheaper to buy a new saw.
Gardenland either charges too much for repairs or they just want to sell new products-​because they can’t repair a saw for what they sell a new one for.
Since now I feel sthil is a throwaway saw and can not be repaired I’ll never buy another one
Home Depot sells echo chainsaws and has a five year warranty for close to the same cost of a throwaway saw.
I would think gardenland would treat a customer as long as I have been one and spent as much money they would at least try to warranty that saw so I’ll never walk in that store again or spend a dime there

This place has been in business since like 1960 and it’s obvious why. They’re so good at what they do!
I have bought many a power tool from Gardenland and had twice as many fixed here. Today, I took in my beast of a Honda mower because the starting cord broke as I was trying to get it fired up. They had the part replaced and me on my way in twenty minutes. The guy (Edwin) who helped me was super nice, knew what he was doing and the price was totally reasonable. If you want great service done correctly, Gardenland is the place for you!

I was very happy with the customer service. This is the place to go for your equipment needs. Edwin provided my son and I excellent service. The other great reviews are accurate. Thanks again Edwin. We were on our way out and another employee said, «hey, I have a hat for you», he ran in and came back with a cool hat for my son. What a great place! Thanks for the experience for me and my little man.

I bought a Husqvarna T536Li XP chainsaw from them a couple of months ago. This is really an awesome saw! The only comparable battery saw is the Stihl, which they also carry, and which is not as good in my opinion.
Gardenland’s price was good (there is some variation on prices on these saws), they had the equipment to run diagnostics on the battery and charging system, and they offered a free chain sharpening after a month of use. A week later I got a phone call from Richard asking how I liked the saw and to call or email him if I had any issues.
Well, I used the saw for approx 16 – 17 hours and noticed the blade getting dull, so I brought it in for the free sharpening. Since I don’t live close to their shop they expedited the sharpening and I only had to wait ~10 minutes. I used it as soon as I got home and after cutting 2 trees I noticed it «cutting out», meaning the motor seemed to just stop in the middle of a cut. It was as if the brake was being activated (which it wasn’t). The longer I tried to use it the more often it cut out. It had never done this before and it seemed more than a bit strange to have this problem right after getting the blade sharpened — though it’s hard to imagine a relation between the two… Anyway, I emailed Richard and he said to bring it in, which I did a few days later.
I was able to show the guy there the problem. He wrote up a tag and offered me a LOANER SAW! He asked if I wanted a gas saw or another Husky T536. Since I like my saw so much I accepted the same as a loaner. I used that loaner saw a lot while my saw was repaired — all under warranty. It turned out to be a defective on switch.
Would I have preferred my saw not to have had a problem? Yes. Am I glad I bought my saw at Gardenland? YES!

Gardenland is the best. They have kept my ancient Toro lawnmover going – even when I was ready to dump it, they gave it a shot and it is still doing the job. A major improvement was Oct ’14 when they recommended using TRU gas. It comes in a gallon can and is expensive, but mowing small patches of front and back lawns uses little gas. Still using the first can and is now almost June. Not sure if they rec. for newer mowers, but it sure works for my old one which is 15 – 20 yrs old. Brian is the young man that helped me, but all of the men working there are competent.

They know their stuff!

I love when I go somewhere and everybody knows what they are talking about, and they don’t try to screw you, Thank you guys

I love this place. I have purchased service pieces of equipment there over the years. I have always found that the quality of equipment and service are all well above exceptional. Every single time I’ve gone there I’ve always been treated with the highest level of dignity and respect. Today I brought my Stihl chainsaw there to have it service and to make sure the chain and bar oil was «throwing» correctly. The sales and service staff looked at the saw for me and reassured me my saw was working correctly. I can’t say enough good things about this business.
Thanks again,
BW

Great service! Brought my backpack blower in because it wouldn’t start. Young man behind the counter asked me to start blower. When it wouldn’t start, he suggested a new spark plug. He gave me the tools to remove old plug. It was bad. I installed a new plug and the blower started right up. No charge other than new spark plug. What a treat. He could have easily charged me for a service call + parts. This is the reason I shop at Gardenland and not a big box hardware store.
Thanks!

Gardenland is all about making a difference. Everyone working there cares and goes over and beyond with helping and providing excellent service. They are up to date technology wise as well and sent me a text when my repair was available for pick up. This is a local business we will support and want to recommend to all our friends, family and clients.

I love these guys. Always so helpful and courteous. I take my Honda generator to them once a year to keep things tip-​top in the event of a disaster. It fires on the first pull every time. You can’t put a price on peace of mind, but this kind won’t cost you an arm and a leg. They’re very competitive on sales and service. I highly recommend.

After buying equipment from them for over 15 years I have come to the realization that as far as repairs are concerned, they have no interest in doing them they only want to sell you new. One month ago I took them 3 pieces of equipment (two blowers and a line trimmer) to fix and they told me they were not repairable. Took the same 3 pieces to Centerville Saw in Fremont and they fixed 2 out of 3 and I spent less $ 200.00 to repair these 2. Gardenland told me to buy new one which would of cost close to $ 1000.00. They will never see me again, they also are not interested in keeping there customers.

I drove up to Gardenland about 5 minutes before closing the other night with my lawnmower that had been in storage for a couple years. I got the most professional, comprehensive service I could have hoped for. All around us employees were scrambling to close up shop, but the gentleman who was helping me never made me feel rushed or that I was inconveniencing him. He took the mower out of my car, put some gas in it, got it started, put it back in the car, gave me some tips on stowing it for the winter and didn’t charge me a dime. 5-​star service.

Family owned and operated for as long as I can remember. I have lived in Los Gatos for 40+ years. There prices are better than the other local rental yards. They don’t ding you like the bigger yards do. Always friendly and helpful.

Fantastic customer service, excellent product selection, competitive pricing (esp. on «we pay the tax days» + you get an extra discount when you pay cash) and incredibly knowledgeable Team.
Richard and Abel are simply amazing … they answered all of my questions via e-​mail, on the phone and in-​person. Richard took the time to help me find the right trimmer and accessories for my yard and budget !!
Not only are they great before the sale, they gave me the same level of service after the sale … you almost never see this anymore today … I am now a loyal «Gardenlander» for life !

Awesome place. I had a really simple problem with my Stihl BR55 handheld blower. We tried replacing the pull cord ourselves and got about 99% of the job done. Instead of checking it in, Abel fixed it right there on the spot in about 5 minutes and just charged me for the part. I had my 5 year old boy with me and we was getting very ancey and distracting and I think they sensed that so they definitely made my day. I will definitely be coming here for all my gardening needs.
Support local businesses these guys are way more knowledgable and competent than HD or Lowe’s and the prices are the same

At least once a year, the primer bulb assembly on my Toro mower needs replacing. The combination of my not-​so-​manly thumbnail and the downside of ethanol blended fuel result in the thing wearing through prematurely and regularly.
I do call first, but Gardenland has always had the primer bulb assembly I need in stock. I toddle over there, exchange a modest amount of cash for the part, and am on my way lickety-​split.
Parts counter is always helpful, prices are competitive and I like taking a browse through the pro equipment on hand.

With the economy down, one of the many things I had to let go was my beloved gardener… sorry Mr P. so as a homeowner, I became a weekend gardener-​wanna-​bee. They shouldn’t let a high-​tech marketing guy touch anything that cuts or slices, since all we ever do is draw up hockey-​stick projections & forecasts on power points. However, I’m trying. This place is a great place to get in depth knowledge.
My Ryobi weed-​wacker had wacked its last weed. Something to do with using 1:50 oil to gasoline ratio – PRECISELY mixed. OK, sticking your finger in the wind and guesstimating what ¹⁄₅₀^th might look like in a 0.2 gallon fuel container is not a thing to do. If you’re wrong, and insufficient oil is mixed, you end up seizing the 2 stroke cylinder. How does it manifest itself? You can pull start that damn chord until you’re blue in the face, and you will not start an already dead horse.
Gardenland to the rescue. After pointing out what not deploying 1:50 oil means to machinery, I was told to deep-​6 the Ryobi. Luckily, they sell Stihl, line trimmers here. At H Depot, they would have just sold me the weed-​wacker, wacked some weed and made me do the same mistake – hey that’s great for sales isn’t it? ROI would be great. At Gardenland, guess what? They made me watch an MPEG-​4, 2 minute video on the innards of a Stihl weed line trimmer wacker… I was being educated! Not only that, after they sold me the equipment, they had one of their employees go over this equipment with me as if they were selling me an AR-​15 military rifle or something. Now that’s customer service!
It’s no wonder they had a line of professional gardeners queued up at 9am in the morning. Good thing Mr. P wasn’t there. OK, OK, I was late for my 9:30 power point presentation, but hey, I have an anecdote or an antidote to tell our Toronto/​Montréal sales team (I think there’s still snow on the ground there in May so they couldn’t relate).
That’s why I give these guys 5 estrellas!!. One of the sucky things about this place is they are not open on Sundays, and they have limited hours.
Move aside weeds, I will now wack you.