Kohl’s

Annelise is such a doll! Came in not really knowing what I wanted in terms of makeup, but she was able to direct me towards products she thought would fit me. She was super patient, despite me asking tons of questions. I was also impressed with her ability to work around my price budget. I was happy to see that this Kohls seemed to have more products than others (or maybe it’s just me). She was really kind to me when telling me how nice different products would look on me (how sweet!)
Only problem I have is the line at this store seems to move really slowly, which is something I feel could certainly be improved upon. I plan on returning after my great experience!

Horrible customer service Annelise here’s looking at you. Condescending, privileged cashier that thinks she is above other employees and insulted one to excuse her own social deficiencies. Also, they have fake sales year round. Just have decent prices up front instead of all the smoke and mirrors.

The manager is RUDE and doesn’t know how to deal with customers and their issues. Instead of resolving things she behaved in a very rude and disrespectful way. Thanks to her, we are never shopping at this Kohl’s again. In fact, we went and returned everything we bought. Work on your customer service or you will definitely lose customers.

This isn’t the biggest Kohl’s I’ve ever been to, but it is one of the better organized. It was easy to walk in, and go to the section that I want, browse for items, and easy to check out. The line to check out went pretty quick because they were quick to open more registers once more than a few people were lined up.
Pro-​tip: Don’t use the price tag as the «real price». Most items are on sale, so look for the electronic signs over your clothing rack, and use one of those electronic scanners to see what the real price is.
Pro-​tip: Sign up for their rewards program because they send out coupons for your birthday.

This is a nice kohls location because it is big, organized and well kept (I’m assuming due to the fact that it isn’t very busy) but their employees need to work on their customer service, specifically the customer service department (ironic isn’t it?!). Yeah I’m talking to you, guy who looked at me while I was approaching the counter to do an exchange… just look in my direction and then go back to the conversation you were having with your coworker without acknowledging my existence, and let me just stand at the counter dumbfounded while I wait for you to finish telling a story to your coworker.
I work in retail/​customer service as well, and I’m always very courteous and kind to retail associates because I know how rude and demanding customers can be, but what that guy did was down right rude and disrespectful, which is why I’m currently sitting in my car writing this review right after it happened… because it made me that upset.
Kohls always has great discounts and deals, but this location needs to retrain their employees to provide respect towards their customers and people in general.

Been standing in customer service for a return for 15+ mins, with two cashiers assisting a line of 12 people. I come here very rarely for a reason. It’s Monday afternoon and the store is by no means busy. I would expect for someone to call for backup help as the line continues to grow or for the management to come by and check up on the line.

Kohls has the best deals and coupons which always brings me back. When I want something and expect to find a good price, Kohls is tops. This location is a nice one with two floors for the shopaholics reeling in the sales. Whoohoo is right, especially if you have a charge card and get extra discounts on top of sales. I love seeing how much I saved on each receipt.

Kohl’s is great. It has the what you needs when you are at home and need to go to work or whatever a life you have with or without kids.
It reminds me of a Montgomery Ward (if you are young enough to remember) but it doesn’t have all the yard appliances and that junk. Check online if you want to maximize on packaged items for the holidays!

Great place to find some discounted clothes. Yes they have some great deals, but you have to rummage through the racks. If you’re a size small like me, there may be times that the hanger would say small but in reality, it’s a medium or a large so double check!
If you shop here enough you also get Kohl’s cash and use it towards your purchases! If you know how to get some great deals, you could earn some serious discount here.

Clean. Fast. Efficient means of getting everything at fair pricing and great location. Clean environment and inviting to shop here.

If I were only rating NINO in the customer service department, the store would get 5 stars. No, 10 stars. He was terrific. He was courteous, smart and helpful. NINO actually got the transaction completed, which two other employees immediately before him failed to do.
He also apologized for all of the hassle I’d gone through with the other two employees, one of whom was in customer service and the other a manager. The manager, strangely, did not try to solve the problem. He just kept blaming me for Kohl’s POS system not working. Weird, that. Not taking responsibility when you’re at fault. I even proved the POS was not working properly, and he basically came up with some other reason it had to be my fault and left.
I really don’t blame the first customer service guy because he tried over and over to make the system work. It was the manager’s attitude that discouraged him from actually solving the problem.
KOHL’S — train your managers to solve problems, not blame customers. If it weren’t for Nino, I would never shop in any of your stores again.

I have the VP of my company coming in tomorrow and I want to look sharp. I had ordered a suit from kohls and it hasn’t shown up — not a big deal. I came in to grab a new all black dress shirt. They’re having a deal right now: buy one, get one for $ 1…but I could only find one. I went to the register and asked the young lady. She looked at me like I was talking in code or something. They directed me to customer service. I came up and they are acting like they don’t know what I am saying or anything. They’re being rude and don’t want to help me. I’m really not sure why. Why are they acting all brand new!!!

I just wanted to shop for some inexpensive shoes and maybe a pair of pants. Instead I get harassed by a Kohls charge card pimp, harassing me to get another credit card. This is a market ploy used in the 3^rd world to sucker shoppers. I don’t need to shop at Kohls. I’m going to JCP next time.

Worst service. No one is around… Lines get long nobody comes to help. I’ve been here twice in 1 week… Never again

Horrendous customer service.
40 minute wait for a «ship to store» order pickup. Could clearly see employees hanging around behind the counter but not doing anything to help the customers waiting.
Maybe this one is unique, but definitely not coming back.

My husband I used to like coming here, but the last 5 – 6 times we have gone in, something goes wrong. We received an email informing us that our «rewards» would be expiring soon, today actually. So we headed to the store– made some selections that would qualify us to use the reward, over $ 100.
About two visits ago, one of the associates told us to sign up with the online reward system, so we did.
Today when we got up to the register, the lady said she couldn’t look up our rewards with our phone number or email address. Confused why the previous associate said we could use this reward system/​account thing, if the stores can’t look up info. With that being in mind, I explained it to the associate checking us out, she said she couldn’t use our contact info to pull up the rewards. No biggie, it was like a ten dollar savings, but the promise from the previous representative was really deceiving.
As the final steps of our transaction was coming to a close, the associate asks 3 times if we want to apply for a store card, after we had already told her no two other times. Then, she asks us for our phone number or email to «link» our rewards to our reward account. Seems odd right? She couldn’t use the account or view the account at the beginning of the transaction, so we could save money, but conveniently she could «link» at the end of the transaction?
Finally to top it off, she left the security tag on the shirt my husband picked out, now we have to go see these people tomorrow. Unhappy. Bad visit to kohls. Won’t be going back for a longggg time.

Omg. So… When the shelf says 29−30−31…might want to try to have the jean sizes match… kinda makes finding something easier ad well as keeping the store look nice.
Thanks for hitting me up for a rewards card as I stand in line for 30 mins to exchange… how about manning a return slot and hit me up for rewards when I am there.
A mess. A mess. A mess. Cheap prices which is good but no need to have the store reflect the prices.
Clothes Were A gift… No Favors Here In Trying To Get Me To Come Back As A New Paying customer.

Wouldn’t usually drive this far for a Kohl’s, but we were in the area for other errands.
First off, the staff is extremely helpful here and we were greeted right away.
This is the most orderly Kohl’s that I’ve been in, outside of the one I used to go to in New Jersey. There are two floors, and I had no problem shopping with my daughter, or locating what we were looking for.
If you’re looking for shoes, it might be hard to find some of the early grade-​school aged sizes, as they tend to go quickly when on sale or when there’s some sort of promotion.
Today we were looking for shoes and back to school stuff. My daughter was elated to see a new My Little Pony backpack and lunchbox that she can’t wait to bring to school. Didn’t have any luck with the kind of shoes she was looking for in her size, but to be fair, her feet are kind of in-​between sizes and can be a little hard to fit sometimes.
I find that I have to plan ahead a little bit if I want to save even more than I do, like get all of my promotional coupons and incentives together and check my phone for text messages with discount codes as well, but it can save me quite a lot at the register when I do.
The staff here was quite nice and all over the store, straightening up, stocking, and acknowledging us without being pushy.
This store’s located off HWY 17 on Hamilton Avenue. It shares a large parking lot with Bed, Bath and Beyond. Fry’s Campbell and Home Depot are pretty much across the street.
Overall, I’ve been really happy with Kohl’s, as a rewards member and a card holder. It seems like the deals are especially great for parents like me, who don’t want to spend a mint on kids clothes.

This Kohl’s has a really nice selection of clothing.
Personally though I wouldn’t buy anything from here. A lot of the women’s section is over priced for cheaply made clothing.
I will say I appreciate how helpful the staff is. They checked prices for me and pointed me in the right direction to the fitting rooms and bathroom. They also were very helpful in helping return the clothes my friend purchased online from Kohl’s.

This Kohls is usually fairly orderly.
I am however comparing it to Ross and not Macy’s which is usually fairly shipshape.
I’m not a huge fan of their women’s section. The items are over-​priced for the quality and I’ve ended up with pants that were unhemmed but had been pressed to seem as if they were.
The mens sections seems to be much higher quality. I love bringing the boy here to try on work shirts and pants. He always walks out with items that fit nicely and are well priced for what he gets.
So beyond the errant work shirt for him, I’d rather drop by consignment for myself. The quality in women’s wear just isn’t up to snuff.