Massingham & Associates

Run! Seriously. Run away! Learn from the mistakes of others and keep searching for better management. Customer service does not exist here.

Honestly people, I would not spend the time to write this review if it wasn’t warranted. Just look at all the other 1 stars and DO NOT USE MASSINGHAM /​ASSOCIATES/​ASSOCIA or what ever they want to call themselves. Doesn’t matter what city, DON’T DO IT!
This company is incompetent, unprofessional, and unresponsive. From the HOA managers to the upper corporate workers they are horrible at handling business. I could write forever what problems our building went through while using them for over 15years. The only reason we stayed so long is because of the bureaucracy it takes to change management. They cost our HOA a lot of money because of their neglect. When you call them, they never answer the phone. Don’t believe me. Just try to call any number listed for them. I dare you! Don’t call the number associated with this post, as they will probably try to answer that one. If someone answers when you call, it’s your lucky day and you better go buy a lotto ticket.
Here’s an example (I have many).
Several times we have found bills in our HOA packet that need to be paid for vendors we use, but the bill belong to another association. One time the bill was for $ 12,000. Bills are paid electronically so you just click to pay. Seeing how it was from a vendor we normally use, if I would have just clicked «pay» instead of checking the invoice we would have paid another buildings bill. This happened more than once.
We paid something like $ 100,000 to have our building roof done. Immediately after the job was completed, when it rained, we had leaks. We told our manager to contact the roofing company. She never did, we kept asking her if she had and she’d say «I left a message». I took it upon myself to call and got them right away. I scheduled a time to met ON THE ROOF with them to show them where the issues was. Of course they denied it was because of their work, (even though we never had the leak before). Anyway, we asked the manager to go to the next level of authority with the issue, because we needed the roof fixed. Every time we asked her if she had made contact, she’d say she had to leave a message. When I called the roofers again, they were available. We then asked the manager to contact a lawyer for the HOA so that we could put pressure on the company to fix their mistake. Each time we asked if she had contacted the lawyer she had some excuse as to why not. Guess what happen? The roofing company filed bankruptcy. Our roof still has leaks and we can not go after the company.
Terrible. Terrible company. It’s amazing they’re still in business. Look elsewhere for service.

Parkrow 2/​Creekside Drive had a parking lot light outage for about 6 weeks and I guess Massingham thought it was about time to get them fixed yay!

Here is another bad review of this company. I have lived in my building almost 7 years and dealing with this company has made me want to move out of a home I love. I have so many examples about how terrible this company treats their members that I don’t even know where to start. I have been disrespected, ignored, wrongfully harassed (they kept sending me notices for various offenses threatening to fine me, even after I notified them they had the wrong person), and made to feel absolutely powerless when I have needed their assistance (which has been only 4 times!). I was saddened to see that they are also a certified better business at my local bureau! What BS! I will be filing a complaint with them as well! If you are looking at moving into a community who uses this «management» company or am looking to switch please keep looking. They are the worst company I have ever had to deal with in my entire life! Also, I have filed a complaint on their website and still NOTHING has been resolved! Great job cheating your customers Massingham! Wish I could award you negative stars!

We have had Massingham as a property management company for years and it has been challenging at times to get good service.
Recently they changed to Associa and have hired more people. We have received a new property manager, named Patria, who has been doing an excellent job for us the last few months. The difference is like night and day. She shows up to meetings prepared, handles issues quickly and gives feedback when something is taken care of. Now nothing falls between the cracks or is forgotten. This has freed up my time as a board member (it is a thankless volunteer position so the less time I have to spend the better) and made me feel like our HOA is finally getting the attention we need to address issues.

Horrible property management HOA company. They have the most ridiculous rules for condo owners, but themselves fail to keep properties safe and quiet. I can’t keep a pair of flip flops on my balcony because it’s against HOA rules, but our bikes were stolen from bike racks within our condo community despite us paying a high HOA fee that pays for gates and a security guard that supposedly walks the grounds. I say, don’t worry about my flip flops that don’t harm anyone, rather, spend that energy to keep thieves from stealing our possessions. If somebody at Massingham & Associates can explain to me how 2 bikes get stolen from a property that has patrolling security and gates all around the community, I would feel better about paying almost $ 4oo in monthly HOA fees. Surely my $ 400 should get me more than the flip flop patrol.

This is one of the most disgusting businesses I have ever dealt with in my life. They recently decided to issue new parking passes by changing the procedure that had been previously used (send a notice and then mail the passes), and force people to attend some BBQ to pick up the new passes. I, along with 50 other people did not receive the notice, knew nothing of the BBQ or that the parking pass in my car was about to expire. There are no dates on the passes so there is no way to know when to expect a new pass. The result… my car was towed, I had to pay $ 275 to get it back, and missed a very important business meeting costing me thousands of dollars.
They refuse to reimburse me for their incompetence and expressed that they don’t care that this happened to me. They followed their procedure, and that’s all that matters to them. There are numerous ways that take minimal effort to make sure this type of thing doesn’t happen. Send multiple notices! Post the information on the garbage cans (like has been done with so many other things)! Put an expiration on the pass! Issue a warning for an old pass for a grace period… don’t tow the car!!!
How stupid are you people!!!
Judging by their lack of remorse, unwillingness to be decent, and slimy practices, I’m sure this is strategic more than stupid… I wonder what kind of kickbacks they get from the towing company?
I got screwed by Massingham & Associates… don’t let it happen to you. Keep them away from your properties, and stay away from properties they «manage». I was not surprised to see how many other negative reviews there are… can’t hide from the truth Massingham & Associates. You are garbage!

In the 6 years the MA Association have managed our attached single family community they have done a decent job. Our homes are like regular homes, so the homeowner is responsible for maintenance inside and outside (we have small front yards) just like a non regular home would be .For example a pipe breaks in my house well I have to pay to fix the damage. I already understood this before we bought our home. Given we have more freedom when it comes to our homes and the changes we are allowed to make. I do believe some homeowner’s did not understand the maintenance aspect. Oh well read the cc&rs next time or buy a condo and not a single family. home. The Hoa does cover the roof, paint, outside lighting and other little things This is not a CONDO COMMUNITY so this review is way different then the rest .The homeowners are in charge of our community for the most part. I would say the Hoa is a little slow at fixing certain items but it does get done.
Our fences have not been painted in 6 years or so (Hint Hint). Not a huge deal but I do believe painting is considered regular maintenance. Anyways I asked the foreman of the home builder for some paint and was hooked up when we first moved in. Our board members do a good job with controlling our budget, so our hoa fees have remained very low and I thank them for that. I would do the auto payments but why pay 2.95 a month? I’ll just send in a check and call it good.
I put in a request to completely re-​landscape my front yard and was worried my plans where not going to be approved. Turns out the board and MA Associates had a idea I did not think of and made a wonderful improvement. I even received a letter 6 months after how nicely my project turned out.
We did a refinance this year and the lender wanted the refinance Hoa package so I thought. Turns out the refi package did not have all the info the lender wanted, which is fine. Just turned out to be a little more expensive that thought and the Hoa was a little slow to turn the info back to the lender.

Massingham and Ass stink!
Check out reviews for their other offices too; Newark for example. As someone said, why bother writing yet another one-​star review of this evil company? I too have to vent. Our HOA have had various reps over the years and things are as bad as ever. Here’s an example from awhile back:
Wanted a key for a common area. Not an outrageous request right? After getting the run-​around for weeks, dealing with insults, they finally said I could get a key if I went to their office in Campbell at a day /​time of their choosing.
So, arrived on time, knocked on their office door, waited, knocked again, waited… knocked again. After about 20 minutes, I was about to give up when someone walked past me and unlocked the door…
The office was FULL of people! They were all sitting near the door, no-​one willing to open it. It was just bizarre. Really, avoid at all costs.

Terrible HOA company. Does not care about the homeowners or even listen to their concerns. They never reply to emails nor pick their calls. No transparency with the HOA fees collected. They are currently doing a terrible job at our community in Milpitas, CA. I do not understand why any construction company would choose M&A as their HOA management.

Horrible, just horrible. They never reply to emails. Can I give negative stars? They don’t care about anything but making money. My place is falling apart and they don’t respond to ANY issues. No wonder they have an average of 1 star. How do companies like this receive any business?

I am really disappointed in the lack of communication by upper management. It seems there’s a lot of confusion going on in the office. After seeing and reading all of the negative recent post about management’s behavior & conduct towards the public & it’s clients I am concerned about their values as a company. It also seems like they have a staff full of negativity & poor poor work ethics, who hired these people.

I am a homeowner in Tanglewood. Just last week I had an issue with what I believed to be a problem with an Association document. Massingham’s site manager, Samuel Sandy, dealt with the matter swiftly and professionally, while gathering relevant information almost overnight, keeping parties updated and facilitating a quick resolution.

They manage our condo complex — Pomeroy West and the person in charge is HORRID. supposedly she works at home quite a lot — which i am thinking means, NOT working at home. When i call to ask to get something done (or even use their work order forms), they don’t get back in touch with me. When I call back, they argue with me. At one point the woman in charge of our account was telling me that the roofers did NOT take my downspout after they reroofed (well, i don’t have it, so who DID take it?). takes several calls to get a termite inspector in. Took several calls and an argument to get my leaky bathroom fan vent fixed — the woman tried to tell me that it wasn’t a problem because it only leaked when it was windy — but the roof is NOT supposed to leak, windy or not.
it takes too much time and too much trouble to get anything done. According to board members, they are non-​responsivle at providing copies of contracts and they don’t actually supervise anything — apparently the woman in charge believes that it is insulting to contractors to check on their work. we currently have landscapers who use pruners to prune bushes SQUARE and blow cut grass and leaves under the fences into our yards.
These people are BAD. BE VERY AFRAID.

Just to update on this sh*t scam of a company. I tried to email the address they posted but it does not activate and they never attempt to reach out to the poster. I spent a good amount of time trying to track down some real contact information and was met with nothing but disdain from the company. Nothing but the utmost in worse of customer service! The worse! Please if you are reading this, do your residence a favor and do not use these money grubbers!!! I’m sure the kickbacks to board members are enticing but your residence will suffer immensely and animosity will rise and rise! It is just not ethical to use scum bags like this
lots of one stars? Now there’s a surprise (please read into the utter sarcasm of that remark) It’s hard to say what is more of a Joke, this half rate management company or our HOA board of directors they work with. Clearly someone with lots of money started this company, and hired cheap morons solely with the intent to scam HOA’s for more money. They are quick to chastise and act better than the world but if you try to call or email or even snail mail them you will have to wait over 45 days for a response if you get one at all. I waited a month and a half to get a response to an email I sent in. When I got the repose to my email it was written using very poor grammar; grammar below that of an unintelligent middle school child, completely sour, condescending, no hint of professionalism, and downright one of the most rude things I have ever read. Of the several inquiries and seeks for assistance I have placed with the company only one of my inquiries has ever been addressed. Complete failure of a company, their web page they created us doesn’t even work, I’ve sent in a couple requests to active my owner log in and have heard nothing back from them on something this simple. Do yourself a favor and if you are seeking to hire an management company DO NOT USE THEM! It figures a worthless board of directors like mine, would hire an even more worthless management company. I’m selling my place for less than it is worth just so I can stop wasting my money to pay this useless company and get away from my pathetic board of directors. Good news to buyers– but sorry fellow homeowners-i’m going to try and drop the price of our places since the board and this company has been so awful.
P. S. LOL I just see how all their negative responses are met with a request to address your concern to corporate– what a joke! The local branches are an utter POS and water flows downstream so I can’t possibly fathom that the local incompetence doesn’t stem from upriver. Don’t bother leaving me a message asking me to email you, I wont waste my time

I own a condo in a property they have recently started managing. They had stopped withdrawing HOA dues from my bank account automatically.
I was going through some personal changes (sold my business); so, I did not have a chance to follow up.
This company apparently sent letters to my business (and of course, I did not receive them). All letters were returned back to the Massingham & Associates Management, Inc. (They confirmed). They apparently sent a letter to a new address where they got from the post office (which was obviously a wrong address).
Then, they decided to sell my bill to a collections agency. They did not send a letter to my unit. They did not try to call me.
Today I called them to figure out why they haven’t been charging me and this very RUDE receptionist, named Allison, picked up the phone. She was trying to hang up the phone the whole time I was speaking with her. She would not listen when I was speaking. For example, she was asking for my property’s address and before even I am done, she was cutting me off and giving me attitude. She just wanted to give me the phone number of the collection agency and get of the phone.
It is only when we said «please, speak calmly. We are trying to get information and also submit information to you so that you would not think that i am not trying to pay you», she started speaking politely. Saying «Sir, I am trying to help». BULLSHIT!
Probably, you are thinking that we actually did not speak to her that nicely but swear to God those were our exact words.
We wanted to speak with the manager instead of speaking with this negative woman. I don’t know why companies would hire rude people like her to speak with their customers. Such a terrible idea.
Then, we spoke with Almighty Samuel Sandy. We complain to him about Allison and this guy says «I heard her: she was not rude to you». Really? We are pulling stuff out of our ass? Why would I try to correct a wrong situation? This guy blames us for not calling them sooner. Well, Mr. Sandy, did you do everything right? Did you try to fix the situation?
We ask how much we need to pay to the collection. No answer. They say that they don’t know. What kind of a JOKE is that? You don’t know how much money I owe to your company?
I say update your records with a correct address. He says send me an email.
Honestly, if I was running that business, I would fire both of those idiots.
I will make sure that I am on the board next time around and I ask the company to send us better people to work with. Not stupid people like Allison and Samuel or I will ask them not to work with Massingham & Associates. Since they are hiring idiots like Allison and Samuel, they cannot be that smart either.

Massingham is defective on so many levels.
I asked them to fix a crack on my patio. It took nine (9!) months to get them to do it, and they only did it then because I kept after them.
At the open forum part of the Board meeting I was speaking and their representative kept interrupting me. I politely asked if I may finish speaking and she stated, «No!»
I have never had anyone treat me in so openly hostile and rude a manner.
The person at Massingham who handles our HOA does not make available to us the Board minutes until months after the meeting. In California Board minutes are legally required to be made available to association members within 30 days after the meeting.
For some reason a veil of secrecy is kept so that association members are never sure what is going on; Massingham encourages this.
Our Massingham representative needs not only lessons in manners and legal requirements but needs to learn the basics of spelling. The correct spelling, for example is «basis» not «basses».
There has got to be a better management company out there.

This is a disgusting excuse for a company. I wish I could give them negative stars. They screw you. They charge outlandish fees for any document you might need related to sale or refi. Without these docs, you can’t do anything, which is why you’re screwed by Massingham. Then they make you pay for each document one at a time so you’ll have to pay fee on top of fee on top of fee. Finally they charge a ‘CONVENIENCE’ fee for paying online, again, once per document. You can’t honestly call it a ‘convenience fee’ if you don’t offer any other way to pay, now can you???
Well, these dirtbags do.
I’d say it’s convenient for them to earn an extra $ 180 worth of ‘fees’ for doing NOTHING but legally ripping me off.
I hate them. They suck. Look for someone better, please!!!

Just got off the phone with an Ellen Stewart and she is by far the rudest, most unprofessional manager at Massingham. I was calling on behalf of a tenant trying to get information on how to get a pool key replaced and all she did was give me the runaround. She yelled, interrupted me several times before finally hanging up on me. I say good luck to anyone trying to get information from this company about proper procedures.

These guys are pathetic.
Although I believe that there is a place in society for uneducated people who lack common sense, they should not work as property managers.
In my opinion they are non responsive liars who lack the level of sophistication required to manage a HOA.
Do not consider Massingham!!!
You will be sorry!!!