Modern Bench Operation Collision Repair Center

What started off as a great interaction with MBO ended up as a disaster. I would not recommend having your car repaired here.
Here is what happened to me:
I was rear-​ended and the bumper cover needed replacing on my Volt. The HOV stickers needed to be removed and put on the new bumper. Karl stated that this would be no problem at all and they do this all the time. I didn’t hear from MBO for 4 days. I called on the Friday morning, spoke to Karl and he stated the car was done and looked great but that they had a problem with the stickers. He explained that they had Void marks all through them and that they would need to be replaced through DMV. I subsequently found out that this is normal and that there is really no way to transfer stickers without the voiding indicator showing. This is a big deal for me since if have 1.5hr commute if I don’t have HOV access. If I had known this at the beginning I may have made other decisions about the repair in terms of the work done and the timing. Why didn’t they call and let me know there were problems?
Furthermore when I went to pick up the car, there were many new issues discovered. They had broken one of the clips for the rear trunk cover area, there was a plastic cover missing from the back trunk liner, there was a back sealing cover not properly placed over one of the rear tail lights, the top headboard had been lowered and not properly put back and the new bumper cover did not line up properly with the wheel well. Furthermore the car had dust from the shop and clearly had not been cleaned properly.
Although they have agreed to get replacement parts for the broken and missing pieces, I still don’t have resolution. I keep calling each day to followup but no clear deadline as to when the parts will be available and the work completed. They never call to followup or provide an update. Regarding the stickers, they say they will «help» find a solution but the only option is to get new stickers which is a 3 – 5 week wait through the DMV and a ton of paperwork and hassle for me.
Karl was a nice guy and the interactions with the team were good initially however the quality of work and clear explanation of issues as they came up to the customer was severely lacking. I expect better for a $ 1600 simple repair job.

Just brought my Lexus to Pete, Karl, Jessica and the Team at MBO. Their service was spectacular, communications top-​notch and the repair was literally perfect. They negotiated directly with Allstate and it was all invisible to me. I can’t recomend them highly enough.

My 2002 Saturn L300 needed a side view mirror painted. They matched the color perfect! And, the service was courteous, professional and quick! Special thanks to Tamara, the office manager for making the experience a good one!

I ended up having to get my truck fixed and paid out of pocket. It was a minor fender bender and did not want to involve my insurance. Did a great job, on time and did not gouge me on the price. Would highly recommend taking any vehicle there to get fixed.

I’ve gone to them now for 2 rear bumper replacements, and a window repair. Always done an outstanding job and made my Jeep like new each time. This is a one stop shop auto body repair center. Friendly staff, and reasonable prices.

Excellent service and a job well done on repairing both mechanical and body work issues. Also was super helpful in finding a great solution that saved me from paying my $ 500 deductible!

Modern Bench did a good job repairing the front and rear bumper damage, except for forgetting to mount the license plate holder to the front bumper.
But they did screw me over with rental car situation. The front office lady insisted that I had rental car coverage on my insurance plan even though I doubted it. She continued to tell me that she verified it when she called about my damage claim, so since they work closely with Enterprise Rental Car, she organized for them to come get me. Turns out I was right that I did not have rental car coverage on my car insurance and when I got the bill from Enterprise, I called Modern Bench to let them know that they deceived me and the same lady had the nerve to tell me that she did not such thing, that there was a note in my file that rental car was not covered and therefore she had a coupon in there for me instead. What bullshit! I had a friend with me when I went in that can verify that they lied to me and insisted I had coverage.

Took my Honda Element in for a door latch issue. Robert was cleverly patient with finding the unloosened nut unit. I held my breath while he gently sought ou with a magnetic tool, found and eased the unit up out of its hiding place. He gently attached the unit to the free flying latch, and voila! A few tightening turns on the bolts and I have a fully functional, safe passenger door! Thank you Modern Bench Operations. You rock!

I have taken my car to MBO numerous times and they always do a Great job! Highly recommend.

Turned in my wifes car for a piece of trim to be painted, it was done on time and under budget! What more can I ask for?

This place is outstanding, I went there a few years ago to get my ford F 150 bumper replaced after a minor crash they did an outstanding job and in a timely manner! Again I just went back there a few weeks ago after I had a minor rear ending incident I had to get pictures taken so they could measure the height between the two vehicles to see if there is any pre existing damage, they did it very very fast and didn’t charge me anything. I recommend this place to all of my family and friends.

I created a Unilocal account specifically because of the HORRIBLE experience I had with this place. I am an extremely busy person, a military member — Air Force sergeant who has much better things to be «handled» by inept, incapable, arrogant individuals posing as professionals. But above all to warn other hard working folks who may be considering this place to as potential choice to repair your vehicle. DON’T!!!
I am a very fair person, who is also VERY patient and understanding. I expect professional conduct and for people/​businesses to do what they say they are going to do. A simple life concept we all strive for. I am NOT looking for perfection. Proof of that is the fact the I put up with these people by going back to this shop 6 TIMES (most times for the same exact issues). Finally meeting the owner face to face the last time, Mr. Arrogance himself who goes by Pete, who not only never apologize for all the aggravation and poor service he provided, but actually tried to say the car looked perfect, despite me and State Farm adjustor showing him the swirls out in the sun, and the video of water (yeah…water) leaking inside my car in a car wash. You can not make this stuff up! If you were to look at my car out in the sun it is absolutely horrible… swirl marks all over the doors and hood. I am still dealing with this today by the way, but I can’t forget after the 5^th time of me going back, and being told they brought in a specialist to give a «showroom finish». Laughable if it was not so absurd. I was not looking for showroom finish by the way, just my car looking the way it was prior to the rock chips incident on the highway I experienced.
But the real cherry on top, the icing on the cake, has been dealing with an annoying windy noise as I drive 60mph or above for the past few months, something I mentioned to a guy named Jake over and over. It affects the call quality of my hands free Uconnect system in my car, something I use quite often. I was basically ignored and again, basically putting it up with this issue during this entire nightmare, culminating on me unsuspectingly going to a «touch free» high pressure car wash that I occasionally use since I bought my car in 2012, and having water penetrate the inside of my vehicle, to the point of dripping on my leg and soaking my ceiling. Words cannot express the level of incompetence and disregard I have witnessed dealing with this shop. We are talking amateur work here.
Need more evidence? No problem! I could go on and on (car was left outside for an entire weekend with my leather and electronics exposed to potential rain, minor light scratch inside and a punctured hole on the ceiling, tiny scratches near the windows all around the vehicle from the sand paper they used, polish compound left on several spots all around, so many excuses their stories don’t match up between owner Pete and other guy Jake) but I am not trying to write a book here.
Bottom line… if you care about your vehicle and want to avoid being «handled» after 6 visits AND STILL end up with a final product showing serious blatant issues do yourself a favor and do not do what I did — take your business elsewhere. I am absolutely furious at this point. My life has been disrupted by these people. I am still not done with this nightmare, as I am in the process of replacing the rubber window parts with another shop and paying a professional detailer and paint correction specialist out of pocket to fix the swirls and tiny scratches. My co-​workers and friends all say I should take them to small claims court.

These guys botched a repair on my Z28. The paint rubbed off, they used stickers rather than repaint and the job was just generally crappy for a high end car. Avoid at all costs given there are some many great shops around

Great service. Very professional. They go out of their way to make this right.

These guys had my car for over 3 months and it took these same guys 4 years to respond to my negative Unilocal review, you all be the judge! I wouldn’t EVER take my car there again or recommend that anyone else should.

Had a great experience with these guys. I had a small dent in my hood and my insurance sent me here. Carl and Josh were very nice, professional and explained everything that was going to be done.
They had my car for about 4 business days. Not only did my Tahoe look great from their work, but they also washed and completely detailed the car, inside and out. That was not expected, but was really appreciated. My car looked brand new when I left.
They also gave me a brochure on how to take care of the new paint for the first 30 & 90 days. Good info.
If I need work done in the future, I will be coming back. Thanks MBO!

Given them a shot, the place is run good and the Staff is helpful. I will keep using them for ever. FOUR STARS!!!

I got a quote to do work at this place that was reasonable then I had them work on the car. The quote more than doubled after they worked on my car. I cancelled the job and they tried to charge me an hours worth of labor $ 80. I refused to pay the money because they were giving me my car back as it was. The lady said to give the mechanic $ 20 to put the car back together. I wasn’t happy with this either but I just wanted to get out of there. I found out later that the hood wasn’t properly aligned after the mechanic put the car back together. So when I opened the hood it scraped my fender which wasn’t damaged before. I go back in to have them fix the problem and their GM told me that my car was a «hunk of junk and to get out of here». He was upset that I had put a bad review about them on Unilocal and told me he was going to sue me.
I ended up bringing them to small claims and ended up using the mediation services to try and resolve the problem. The owner agreed to pay me my money back but wasn’t taking any responsibility for the damage done to my car. In fact he counter sued me for defamation of character because he was upset about my Unilocal review. I walked away with a damaged car and a promise to pay me money back and they never followed through with their promises. I even took my review down for almost 2 years.
I will never do business here again.

My truck dealer recommended MBO to me, and I am so happy they did. I had bought a special roll up tonneau cover online for my truck, and after talking to a few other body shops I was frustrated because no one knew how to put it on and they all refused to try.
Not only did Jake at MBO install the cover, but he did it with extra kindness. He did the job fast and as he had estimated. He educated me on the use and upkeep, and was very respectful to not treat me as ‘just a woman’. The cover looks great and works beautifully. I could not be happier. He did the job that others refused to touch.
Everyone in the office was very pleasant, organized, professional and a pleasure to work with. I felt very confident in the company and would recommend them to anyone.
Dana

Really great customer service. I brought in my car for some body work, and I I was greeted by Carl, all I did was drop off my car and Carl took care of everything else for me. I didn’t even need to talk to my insurance adjuster anymore. They just called me and kept me updated on the progress of my car. When my car was done, it looked like it just came out from the dealership showroom. Thank you guys for the awesome service.
I highly recommend this place for anyone looking for a place to get their car painted or any bodywork done.