Prospect Mortgage

I have gotten 3 loans from Mike Burwell. He is very responsive to email and he locked in a 3.875% rate on my 3^rd house. That’s a great rate since its a rental property.

I had the most HORRIBLE experience with this mortgage company in my life. The loan agent was dishonest in giving me a quote. After she knew she got me exclusively, i.e. closing date set, she became completely unavailable suddenly. She could not live up to the cost she quoted me so she made me pay for the difference. She just couldn’t deliver period. She probably scammed many more people like me. Her manager was willing to help resolve the issue somewhat but then the regional director got involved. He is a total asshole. Not only the regional director was not willing to hear me out, he constantly cut me off while I was trying to explain to him about the situation. It was like talking to the wall.
Prospect is made up of a team of loan sharks if anything. Prospect is unethical. They just want their money and run, they could care less about their customers. They should be reported to BBB. When I complained, instead of trying to correct the problem, they told me to learn from the lesson.
Which to me means, don’t ever trust them and don’t ever go to them for anything. Don’t use Prospect!
So … if you want to avoid the painful lesson I had to learn in Prospect’s loan agent’s and their regional director’s language, then DON“T USE PROSPECT!

This is the worst experience by far…
I was referred to Bert by my real estate agent. After I sent Bert all my info, he said he would have his assistant contact. One week past, no one called. I emailed Bert to tell him no one followed up. Another week has past and no one has called me back. Don’t waste your time with these people. I guess they will only work with you if you buy a 500K home or something. I was referred to them. I can’t imagine how they would treat you if you were not referred to them. Unprofessional to say the least.