U.S. Bank

I experienced lousy Service from the banker yesterday. He was rude and doesn’t listen to clients concern. I wouldn’t trust my money with him and make investment deals. I forgot his name.
The tellers were extremely nice.

ALL US BANKS ARE NOT CREATED EQUALLY!!!
What is with this place???
My wife had spoken to me regarding the horrible service here that she has experienced over the past 3 years and you would think I would have listened to her and ran the other way, like to Hamilton in Campbell or N. Santa Cruz in Los Gatos!
But for convenience sake I stopped in to cash my son’s paycheck. Never expected what I was about to experience aside from my wife’s three incidents in 3 years! I walked in and immediately greeted to the teller on the left so I walked up to her and she immediately stopped me and asked me to give her a «minute». Three and a half minutes later when the teller on the right was not getting the needs met of the one and only customer who was in the store besides me, she told the customer that she needs to check with her «manager». The «manager» was the woman who greeted me the second that I entered the branch and then prevented herself from helping me by telling me she needed a minute so I backed up. She chatted a while with the other teller and I stood there in amazement of the lack of service and true acknowledgement of my presence in that bank. Not even a «hello» or «someone will be right with you» or a «sorry for the delay» from the other employee (a middle to older age man in a suit behind a desk).
Finally, 5 – 7 minutes later (the teller on the left still not helping anyone, remember she says hi from the door then backs you away by telling you that she needs a minute) the teller on the right is done with her customer and thanks me for my patience (they are gone!) and asked me how she can help. I told her I only needed my son’s check cashed. She asked if why we had my account number on the back was due to him being a minor. I told her no, but the fact that he has Down Syndrome he does not have his own bank account! She said that she had to speak to her manager about cashing the check! Oh no!!! Not the «manager» again!!! The teller on the right came back from conversing with the teller on the left (you know the manager) and said «my manager will make an exception this one time but if anything happens where the check is returned then there would be nothing that they could do about it!
Are you frigging kidding me??? This was a PAYCHECK, from SAFEWAY!!!
NEVER AGAIN — CONVENIENT OR NOT — I WILL NOT WASTE MY TIME HERE.

I am sad that the previous reviews have been so negative. I for one have had nothing but a great experience with the bank.
I manage a family friends affairs and after having problems with Bank of America I started looking for a new bank. I went across the street and found US bank. I went in to ask questions before opening up an account and worked with a lady who was really helpful and patient with my older friend. She introduced us to the staff and manager Barbara, who was wonderful to my friend and even gave him a US Bank baseball cap (which he loved).
When my friend was in the hospital in March, Barbara was so helpful and kind and always asking me how things were going every time she saw me in the bank. She even called me recently to find out how I was doing. Now who calls their customers anymore? Not Bank of America — for sure!
Well, I can only state that I for one have found US Bank to be friendly, helpful and professional every time I’ve used them.

My dad passed away and someone stole his checkbook! US bank refused to put an hold on the account or start a fraud investigation because there is no active signer on the account!!!(the signer is dead) The police department fraud unit called them and said that they were in fact wrong and what they were doing was ILLEGAL! SO, the bank manager called me in just to tell me he wasnt going to do anything about it! NEVER BANK WITH THEM. SERIOUSLY