Wheel Works

Had a sticky mechanical issue with my car, resulting in two visits and Juan pulled out all the stops for me! It has been a long time since I received wonderful customer service. Please go see Juan for your car needs.
Honest and reliable communication
Technical ability
Step beyond to assure I had transportation
Fair and reasonable pricing
Commitment to resolving issues
Trustworthy
Invested in customer service excellence

I have the impression that just because I came in alone as a young woman I was treated as if I was stupid, not given options, and given the most expensive oil change (I usually pay $ 30, he charged me $ 75 without telling me until it was done). I was also told that my new tires would be over $ 700 and that I had to do all 4 and the size of my car tires was weird (Ford Fusion). Needless to say I did not buy the tires. I called other places who gave me all four tires for $ 380. I will not be returning here ever again. It is disappointing because I had a great experience at the Wheel Works on Pearl Avenue and in Los Gatos. I figured this one would be the same but I was dead wrong. The guy just wanted to take advantage of me by trying to force me into the most expensive option saying it was my only option and thought I was dumb enough to to fall for it. I will never return here again.

My Daughter took her Saturn here for some work.
The egr valve wasn’t working properly and the coolant sensor needed replacing.
The work was unsatisfying. I talked to the management and they immediately solved all issues.
They stand behind their work 100 percent.

Came down with out a appointment and PARKER was a really nice guy he new what he was doing and helped me out with my bmw i recommend you bring ur car to wheel works thanks Parker

These guys are GREAT. I got super ripped off by a dealership, and then came here the next time. The guys are honest and helpful. Their customer service is great and prices are totally fair.

Very good and reliable place. Sometimes, they troubleshoot for free. I had a problem with my car which was out their scope, they diagnosed the problem and did not charge me at all. Honest folks.

I don’t know what happened but this place has gone down hill since the last few times Ive been here. Their customer service used to be great, now you can tell they only want money and could care less about you or your car.
Took my car in because it had a nail in it, before I took it to Wheel Works I checked the tire myself and saw the nail was in the middle of the tread. (if its on or near the sidewall the tire has to be replaced) They said if its patch able it would be free, once they called me they said it would be over $ 100. They said the nail was on the sidewall which was a complete lie (because I checked) so I had to pay the amount for a whole new tire. Sad to say Ill be looking elsewhere for tire service.

I needed all 4 tires for my Ford Explorer I went in, talked to Juan and he helped me find the best tires for my car. Juan had great customer service and was very honest. Great deals on tires here! Go right now!

Another great visit, I made my appt online, Robert was very courteous, and finished the job quicker than stated. They have WiFi in the reception area that allowed me to continue working.

I have been a customer here for years. Get all my oil changes here. Juan and Robert are always on it and take care of us timely and with the highest level of customer service.
Thanks guys!

I got a flat on my Audi A7 and the dealership told me that I am able to replace just two of the tires. Wheel works tells me their policy is to replace all 4 and they turned away the business. I also went there a few months ago and they wouldn’t fix my punctured tire and patch it due to a nail. The place next door did it.

I give this place 4 stars for their service, quick scheduling, email reminders about the service and location.
I knock off a couple stars for their pricing and «coupons».
They advertise $ 99 special for pads, but that’s a lie. Not a lie that they have them, but once you are in there and show a coupon, they basically tell you, that’s their «lower end» and «your breaks won’t last». So, while the salesman was kind, it ended up being an additional $ 85 or so dollars more each.
They applied «discounts» that I am still unclear of. Ended up paying $ 697 for front and rear breaks plus rotors. I came to work and told coworkers how much i spent, they laughed and said I should have taken it to this place near work. :-(
Just shop around if you can. I couldn’t and still feed kind of cheated that they bait and switch their «$ 99 special on break pads». Maybe don’t offer «lower end» pads? Just a thought for customer satisfaction. If that’s the Wheel Works way, it’s a little concerning.
Still appreciate the guy who helped me. Very nice and I was able to get my car in and out on a Saturday in about 2 – 3 hours.

I was having a slow leak problem with a boat trailer tire and wheel. I had taken the it to several tire places in the Campbell area and was told no leak could be found. I knew this wasn’t actually true, but no solution was offered. My experience at Wheel Works was radically different. After telling my story, I was told that they will investigate and solve the problem, adding that they like a challenge. They did exactly that. They took the tire off the wheel, found the problem and solved it. All with no charge. After my past experiences with this, Wheel Works was a breath of fresh air.

Service is good. It gives professional suggestion for your tire. I pick my Bridgestone S-​04 whole set here and they did a excellent job. Price is little bit higher than what you will pay at Costco. But, service is really good and u will get insurance also.
Strongly suggested to come if you need tire service.

I would give negative star if I could, and here is why.
My car broke down in the midst of busy highway 280 as I was driving from Napa to San Jose on Sunday due to a major fuel leakage. My car had just gone through a water-​pump replacement by Wheel Works. They failed to put the parts back in. As a result, gasoline was leaking while I was driving. I was told I was lucky my car didn’t catch the fire.
Here is what I had to go through because of their negligence:
— Trying desperately to make the car running by turning on numerous time so that we could reach safer area.
— Waiting for AAA for about a few hours while parked on a triangle shaped merge area.
— Repair cost at a reliable AAA endorsed auto shop for $ 125, which was reimbursed by Wheel Works.
— Transportation arrangement and time spent to go back to San Jose from Oakland.
— Another transportation arrangement from San Jose to Oakland to pick up my car.
I would never, ever trust my car with Wheel Works Campbell again. If you come here, ask lots of questions on what the shop is working on your car, because I don’t wish anyone to go through what I went through.

I must have done something in a past life to get the bad karma I have with tires. Thank god for the wheelworks warranty because if there is anything within a 10 mile radius that could puncture, flatten or explode my tires, it will. They do a good job, are friendly, and are reasonable price wise.

1 star total for the end to end Wheel Works experience. I went to wheel works online to get a quote for my tires. I got the quote and made an appointment with the location online. When I showed up the sales person said «great news, these tires are on sale». I thought that was a great news. When he gave me the total my jaw dropped. It was $ 300 more than the price I was quoted online.
As it turns out Wheel Works online generates some bogus low $ amount that the dealer/​installer is apparently completely unaware of. After some heated arguments I told them I was going to leave and go somewhere else. They finally agreed to give me the price that I was quoted online.
I believe what Wheel Works online is doing is referred to as «bait and switch» which is totally illegal. I’m giving this location 2 stars for stepping up and giving me the price I was quoted but that’s not saying much. Isn’t that the price I should have paid?

My daughter and I came here today to have her front wheels aligned after some front end work had been done at home. They were pretty sure that an alignment was necessary after the type of work done. About an hour after we dropped off the car, I received a call letting me know the car was finished. And as it turned out the car did not need an alignment. They were very honest and there was no charge for anything. Wheel works gave recommendations of other work they saw that would need to be addressed but didn’t push us to buy or do any work. I will be back.

I’ve been going to Wheel Works for years for oil changes, new tires, etc. and love the Los Gatos location. This time, with a giant screw in my tire, I decided to try the closer-​to-​me, Campbell location. Not only were they super quick to fix it, even though they were busy, they did it for FREE. Luckily they were able to just patch the hole, and it would have been only about $ 20, but still– great customer service and the fact they didn’t charge me will make me a fan for life.
Thank you!

Went to Wheel Works on Thursday last week to get a quote for two new tires as mine,
…as Ralphie says in «A Christmas story» of his dad’s car…, were once made of rubber!” metal showing through!
The quote apparently was below cost said Albert, the store manager the next day when I came in to confirm/​place an order!
I was very specific in getting the salesmen’s card and writing the quote plus applying myself to their computer system as they do to bring up should you come back to purchase as I did!
After discussing this with Albert and he called/​confirmed with the salesman my quote… he told me he would honor the quote and I brought the car back on Saturday to install the tires.
Before coming back, I called them on Friday and told Albert I wanted all four tires but was willing to pay the appropriate fair market price for the added two!
He only charged me the same price as the first pair! Very cool! Got my killer Cooper touring 80k tires I love and off I drove!
Highly, highly recommend! Thanks Albert…