Canal Fulton Canoe Livery

Be prepared to wait for your ride back, this company needs more or better vehicles because we waited more than an hour for a ride back to the car. Good river for a trip but try someplace else… there are other options on this river.

GO ANYWHERE TO CANOE, JUST NOT HERE!!!
My girlfriend, best friend, and I decided to take a quick trip canoeing this past Saturday. We are fortunate to have over half a dozen liveries in our area along the river. We chose this location based on location and the fact I grew up in their town. Like any normal person, I called to book a reservation. The phone was answered by one of the most RUDE individuals with a horrible phone presence. I asked for a reservation and was informed that they were busy but if we came 45 min early, we would be fine for a three hour trip down river. We packed a cooler and left.
Upon arrival we drove thru the filthy parking lot full of litter, trash, bottles, and crowds of people standing around drinking beer and smoking. We parked luckily in the close lot (there were two other lots across the street). THE OVERALL APPEARANCE OF THE LIVERY GROUNDS RESEMBLED A DIRTY, BEAT UP, OUT OF BUSINESS DISASTER. Heading toward the front «office» the horrible smell of animal URINE exploded in my nostrils. Should have left at that point. The line was about ten people deep and as each person finished at the counter, every single one walked away commenting how RUDE the staff was. I was shocked. after about 20 min of waiting it was my turn. I asked politely for a canoe and mentioned I had called. The «toothless hateful woman» behind the counter rudely slammed her clipboard down as if I were inconveniencing her by even being there. She raised her voice exclaiming that there was a waiting list and we would have about an hour wait. I had no problem with this because the downtown area is steps away and we could get ice cream. She responded with disgust and grunted for my name and phone number. After repeating four times, she finally had my info. We were fifth on the list from the top.
We went to the creamery and returned exactly an hour later. Waited another 20 minutes in line to get to the same woman who obviously had enraged multiple people before me as they passed angry with the service. She then informs me that we would have to wait an hour for a canoe. I let her know we already waited an hour and she not only called me a liar but I noticed the list had not even changed as she made no attempt to resolve the issue. She mocked my questions and told me she had other people to help. When I walked away, many people including a large group of over 10 who actually had the chance to get reservations said they had been waiting for two hours and were leaving.
That was enough for me. We left. Plain and simple. TWO HOURS LATER we were called by someone at the desk letting us know in a voice of hassle that a canoe was available. ONE HOUR BEFORE CLOSING!
GO ANYWHERE ELSE NO MATTER THE COST!!! I WOULD NEVER GO TO THIS PLACE AGAIN. But by all means shop and visit the wonderful town there. Our only highlight besides the ride home was the walk thru town.

This place could use some major renovations. Overall, I had fun during the 6 mile canoe ride. The bikes have seen better days. My friend’s bike chain fell off and it was a pain to put back on. The bikes were rusty and poor quality. The bikes were stored in a dingy container, that was completely exposed to weather elements. Making the bikes all rusted. The life jackets were also in poor quality. They smelled and were badly stained. They could be replaced.