Best Buy

Ron helped me purchase a tv tonight and I had a great experience! I came in around 8 pm and browsed for awhile, not realizing how close they were to closing. As someone who works in customer service, I understand how frustrating it can be when customers stay late. But Ron took the time to walk me through several different options and answered all the questions I had. Even though he was supposed to be off the clock, he stayed and helped me finish up my purchase since there wasn’t anyone else available to help me. Thanks Ron M. You’re the best!

I was trying to see if I can give 0 stars to this place but I can’t. So I’m giving one start because if you want the worst customer service that you can get come to this location. I was standing there waiting for help for 30 mins and they never helped me. They said they were going to call someone. No body showed up. They don’t give a shit about customers here. The guy in customer service was rude. I am never coming back here.

I always get really kind people who help me here. This is one of the places where none of the employees are rude or irritating. Sometimes when you ask employees at other places for help, they roll their eyes or take deep breaths because they don’t want to help. Or they’ll book it if they see you coming. I have never experienced that here and I appreciate it!

I had the good luck to have been helped by Jeevan in the selection and setting up of a smartphone for myself. Since they didn’t have a second phone in stock that I wanted for my wife, we drove to another location and we were really disappointed that in the 3+hours the other location and their three guys couldn’t set-​up and load contacts in my wife’s new phone and said I’d have to reload 100+ contacts manually.
On a whim, I stopped by the Canoga store and asked Jeevan if there was a reason. In less than five minutes Jeevan loaded the phone where the other store and 3 guys spent over three hours and failed.
The phones were at a much better price than at the ATT store. I suggest any/​all people to steer clear of the ATT store and save a bundle of $$ and not fall into the upgrade trap of having to stay for another two years on contract.

Came in today to check out ready to purchase a Nexus 6P. For anyone who doesn’t know, this phone is purely Google’s Android OS and comes unlocked for any carrier and you pay for the phone flat out at $ 500. I went to Best Buy because they were having a $ 50 off sale on the phone (not a big deal but still).
I went directly to the phone section and saw they didn’t have either the Nexus 6P or the 5X out for people to check out before they make their purchases so I ask the guy sitting behind the counter if they had any on the floor to check out and he says «Nope. We haven’t gotten one to display» I say back to him, «Really? The phones been out since September and there’s not one out for display?» He replies «Yea, we just got them and there’s no display model.» I thank him and walk off in shock that a phone that has been out this long still and Best Buy doesn’t have a display model?
I go to check out the Moto X Pure and as I am fiddling with it, the guy comes to me and says «Here, I’ll just open one up for you» I told him «I didn’t want him doing anything that would put his job in jeopardy» He says nothing. He shows me the phone and tells me I couldn’t turn it on because the phone is dead. I seriously accidentally must’ve hit the power button while I was checking it out and it turned on. He then tells me that «It’s not going to boot to anything. It’s going to say SIM required.» Well sure enough, it did boot up but not the «SIM Required Screen», instead it booted to the setup screen to start setting up your phone for use. I then tell the rep that I’m not going to enter anything but I really wish I could actually use the phone before I drop $ 500 on it. He asks me, «You want it?» I said «You have it in black?» He then looks through the stock box they have below the counter and says, «It’s going to have to be aluminum or gold» I said «Well I’m not dropping that amount of money on something if I can’t have exactly what I want» He takes the phone from me, starts packaging it up and I ask him if they are still doing the $ 50 promotion and some other rep overhears and says he’ll go look it up. He «looks it up» and says «$ 25».
At this point, I am so turned off by the horrible service I smirk and laugh a little and tell the guy thanks but no thanks and walk off. The guy says «Yea» to my thank you and that was the end of the interaction.
The point I am trying to make is not everyone that walks into Best Buy is some novice who doesn’t know two shits about what they are buying. In fact, it’s quite the complete opposite for the most part. People actually research the product they want to buy then go to the store to play with it for a little and purchase it or view comparable items. Also please don’t underestimate the knowledge of your customer base. It’s extremely insulting how passive this guy was and my only guess as to why he was this way is because I can only assume they don’t make money off of unlocked phones due to the fact that you don’t need a service contract or plan to purchase the phone.

No wonder they have a two star rating., HORRIBLE HORRIBLE CUSTOMER SERVICE., the guys all had their backs to me then when there was two guys that passed me and just looked at me.: then as I was trying on the camera strap. No one even asked if I needed assistance. And then some other guy on a collared shirt. Probably a manager. Just looked at me and continued with their conversation. This guy with long brown hair and a tall blonde haired guy working in the camera section didn’t even acknowledge me. They get Paid to assist customers. What’s up with that? When I asked who the manager was, go figure it was the guy who just looked at me with his deer in the headlights, «oh shit a customer» look… I’m sorry your 10 dollar an hour job isn’t making you happy but don’t take it out on the customers. A simple hello would suffice I’m spending my money on the store that signs your paycheck buddy. If you want to be treated like a bother, then I’d recommend this store. I do suggest driving 10 more minutes to northridge where they have better service by 110%.

Terrible terrible customer service. They really need new management, or should I say, they need management! How can you run such a large retail store and not have customer service? Impossible to get help there and when you do the staff is rude. Hope they shit the store down.

RUN AWAY! Customer Service is the worst!!! It’s a weekday and no one helped my husband and I even when we asked 3 times in the Camera Dept. Once we asked the third time, there was one left but us standing in the Camera section. We just walked out and have decided to make our purchase with their competitor. Thank you Best Buy Woodland Hills for making my decision that much easier.

Damn, even if you’d like to buy the most expensive TV it will take you about one hour to get smb to sell it for you. Guys, get more stuff for this store!
Good thing — they are polite, that’s why 2 stars, not one.

I was highly disappointed in the service provided here. I walked in to buy a tv, had my eyes set on a specific one for $ 279. As me and my partner walk in, we look around for the tv. No offer from anyone to assist us. I find a group of employees setting up a display so I walk up to them with the picture of the tv on my phone. I make eye contact but one of them ends up turning their back on me and started talking amongst themselves again.
So I walk away to find someone else. We ended up finding a guy and once we told him what tv we wanted he was almost disgusted by our choice. He began to try and sell us another tv and kept saying that our tv wasnt going to look like the display because a professional comes in and calibrates all of their tv’s.
Pretty much saying that our tv was going to look like crap once we got home and that we should really get another one. Mind you we haven’t had a tv in over a year so our decision was made. It was a smart tv average price and looked nice. When we purchased it, there was no offer to help us outside.
The cashier actually put it in a cart and had us roll it outside. We are two women and have the strength to ROLL a cart, but the customer service aspect of it would have been appreciated. We noticed a guy that was paying behind us got help outside by a worker.
The only thing the guy was carrying was a bag, and the worker was pushing the whole cart to help him. Overall, I would not be stopping by again.
This place was horrible. From customer service to interaction. I understand he was trying to give us the best deal but i’ve learned working in retail that you’re never supposed to criticize the customers choices just offer. And we almost felt embarrassed for our choice. Will not be coming back.

This Review is mainly focused on the Computer department (apple) Noël, is the name of the rep. he helped us pick out 2 Macs. He was very polite and answered all of our questions. The rest of the staff was friendly also. I highly recommend this location despite the low start reviews, we had a great experience…

Got the worst customer service over the phone. Was on hold for 30 mins and called back and he put me on hold again. Don’t ever call this store I will write to the BBB it’s unfair what if I’m unable to drive and have a disability and need help via phone they don’t care enough to help out. I called and spoke to the same gentleman 2xs and Got the same results. Worst customer service EVER! Thanks a lot I will take my money else where. Get it together guys!

I came to this store for wall speker and I wait
For castmer services 30 min bottom line nobody care about the customer in the store

They don’t stand by the products they sell, and don’t give a shit about their customers (see my previous review of a different location). I bought a new entertainment center here, only to have it break a few months later. Instead of exchanging it, they took it in for repair, taking 6 weeks to fix it. Unbelievable.
I stopped in recently to grab a wedding gift, only to have my car broken into in the 10 minutes I was in the store. Manager said he would need a subpoena in order to share the security footage. Regardless, they only have one camera and it’s position is useless in the parking lot. I hear BB is on the brink of going out of business, and it’s a shame they don’t realize that taking care of customers is the best way to stay profitable. I’m about to spend $ 15−20k on a new kitchen, and you can bet I won’t spend a penny at Best Buy.

I got a new stereo for Christmas and have been trying to book an appointment at a Best Buy for a week to get it installed in my car. For whatever reason every Best Buy in my area (Ventura county) has had their car installation guys quit on them and they’ve all given me an «oh well» type of attitude toward trying to find someone to install this thing in my car.
It was finally suggested that I call this store and ask them.
The first time I called I was met with «we don’t have anything available til Thursday and its first come first serve. We open at 10 so just call or show up and you’ll more than likely get in.»
I call 10 minutes after 10 today, Thursday, and am finally able to reach someone in the installation center.
I ask if they have anything open for today and the guy on the phone first asks me what kind of car I have and once I tell him he tells me he’s booked up for the entire day and tries to hang up on me. Why would you ask for the type of car I have first before telling me you’re booked? Unless you don’t want to or can’t work on anything that’s not at least 5 years old or younger. I quickly ask if I can make an appointment because I’ve been trying to make one for over a week and he cuts me off again and says «I’m booked for the next two weeks. There’s nothing available.» And is about to hang up on me AGAIN without offering any other solutions. I ask him if there’s anywhere else I can take my car he spouts out stores that are even further from where I live and hangs up. It’s like he doesn’t even care about getting new business.
I avoid Best Buy at all costs because they usually just hire bodies instead of people who actually know what they’re talking about. And those who do know what they’re talking about hate their jobs and life and/​or have some sort of God complex that they’re never helpful or pleasant. The only reason I even wanted to go through Best Buy was because it was a gift.
Looks like I’ll be returning my gift and finding something elsewhere.

I stopped in to buy a premium sound bar system. The audio department was empty. Two employees made little to no effort to help and when asked (actually pushed) to provide some sales help, they made me feel as though I was putting them out. Absolutely no interest in sales or the products they represent.
Business must be good enough that they don’t have to work hard to sell an $ 1800 sound bar system.
From this experience, they are telling me to do my own research and purchase from Amazon or B&H.

Came this morning at 10:30, to pick up an Ebay order. Walked in was greeted by a nice gal at the front. Went to customer service no line, and the ma was nice and friendly too. I as in and out of there in 5 mins. Store looked clean and nice. I usually go to the Sherman Oaks location, but this is closer to me home. I like this one better, because it was not busy, and customer service s way better too. Plenty of parking, and its right past Canoga, on victory.

Rawii… was very helpful when I went in not knowing how to use
a borrowed video camera… usually get good service for all my odd requests
from this store. thank you

The staff was helpful when we found someone to help us. I didn’t feel especially like spending money on a computer at this location.
I think spending time with a rep should have flowed a little better. Don’t get me wrong, the employee that helped us knew just what he was talking about, smart as a whip and really helped get us informed about the latest upcoming laptop technology. The problem was not at all with him.
It just felt very awkward to stand in the computer section, with three employees at the desk nearby watching us look around for help with that wild eyed doe look– and no one came to assist us. When we hunted down a rep though, we got our questions answered.

It was very hard to find someone to help me at this store, there were quite a few blue shirts walking around but they didn’t seem to want to talk to the public also their selection is woeful if you don’t want a tv or camera and the store looks like its on the verge of closing down.
they do have quite a large section of marked down items at the moment so you might find a bargain.