Caliber Collision

Well, when I spoke to the estimator I was very clear about the fact that I did not want them to wash my vehicle because I did not want the black trim scratched. When I went to pick up my vehicle, first off, the paint job looks horrible. You can see all of the buff marks and it looks nothing like a factory paint job or the rest of the vehicle. They also washed it, even after I could not be more clear about not wanting it washed and why. Now all of my black trim is scratched, my vehicle smells like chemicals instead of a new car like it did when I dropped it off due to them detailing the inside. The smell is nauseating. They also chipped the paint on the roof, probably while washing it. Orlando, the estimator told me they did not wash it even though it’s very clear they did, which he finally had to acknowledge. I mean why would they Armor All the tires if they didn’t wash it? I didn’t notice the chip in the paint when I picked it up, I was already shaking and stressed about the other damage. Orlando said they will order the replacement parts and replace them, but I have a problem with that. I don’t trust the shop if they can’t even follow simple instructions and not wash the thing, and then do the damage they did doing something I explicitly told them, begged them, not to. If they would have followed one simple instruction I would not be dealing with this right now. I would think long and hard about going to Caliber, I came in for a simple scratch and now I’m stuck paying for something I don’t want. They did not «Restore The Rhythm Of My Life», they destroyed it.

I have since heard Mr Tucker is no longer with this establishment, so please give them a shot! Thanks guys.