Enterprise Import Service

First off, I do think Jerry is a very honest man. I took my truck and my wife’s mini-​van to him for several years. Last March I took the minivan in for the «major service» and because the van was making a «clunking» noise when accelerating and decelerating. Jerry did the service and said that the motor mounts, struts & a bunch of other stuff needed to be done. All told, it was over $ 2,500. Since the van was 13 years old and had 140k miles on it I said, «The van is barely worth that much, I think I’ll just get a new car.» He said, «This will fix it, it will drive like a dream.» I said, «are you sure it’s not the transmission?» and he said, «Yes, the transmission is solid.» I decided to go ahead with the repairs. After my wife picked it up it was still doing the «clunking» noise. We took it back, he screwed around with it, had his tranny guy look at it and — you guessed it, it needed a transmission. He quoted me $ 2521. Since I was already in for that much I, like a moron, decided to put a tranny in it. He kept it for 3 WEEKS while he tried to get the tranny fixed. They took the tranny out, had it rebuilt, put it back in with no improvement. They did this multiple times until the tranny guy said, «I can’t fix it.» So Jerry got a used tranny from a salvage yard (I paid him $ 1549) and he put it in. It finally ran decent.
In June my truck started making a wobbling noise. I took it to Jerry and he said «It’s the front wheel bearing. He charged me $ 500+ bucks for the bearing (& I think it was the control arm, I don’t remember). Before I drove away he said, «It’s still making the noise a little but it will go away, the bearing just needs to seat.» I drove out of his lot and the noise was EXACTLY the same. So I went back and told Jerry. He said, «I don’t know what else to do. I’ll give you your money back.» Which he did. Again, I don’t think Jerry is looking to hose anybody. I took the truck to R&M Automotive in Northridge. They diagnosed it and fixed it. Not cheap but fixed.
My wife’s car started acting up again so we took it to R&M. There’s all kinds of problems with it, including some of the stuff that Jerry replaced. R&M said that Jerry used cheap Chinese lower control arms and ball joints, the ball joints were already going south and needed to be replaced.
It’s very frustrating to take our cars to a mechanic, drop a load of cash only to have problems not actually be fixed.
I don’t know if Enterprise has too much business or he doesn’t have the right guys working for him. All I know is that I’m out $ 4 grand on a minivan I would have junked if I’d gotten the straight scoop the first time I took it in.
Your mileage may vary…

The moment I walked in I was showed great customer service, from the moment I got the car and returned it, all I got was good service, I wouldn’t mind coming back

My family has been going to Jerry’s since he opened his doors. His service and friendship have been top notch. And I will continue to visit him regularly. Even with my new car which is still under warranty. His family members who have helped out in the office over the years have been extremely professional and extremely friendly. And always seem genuinely concerned about your concerns. He is a must go if your car needs help.

Awesome family owned and operated business. I’ve been bringing my IS 250 here since I bought it a few years back after my brother recommended Enterprise Imports to me. Jerry (the owner) is an honest mechanic and will always give you a fair price as well as a truthful opinion. For example, I took my car into Keyes Lexus for a recall notice. While replacing the recalled part, I was informed that I would need to replace both of my rear axles and that it would be about 3k. I brought it to Jerry and asked him what he thought. He said there was no need to replace them and that I didn’t need to worry about it. Keyes Lexus has done this before: telling me I need major and costly work done when I didn’t need it at all. Each time they have said I need something done (the few times I’ve been there), Jerry always gives me the truth and saves me quite a bit of money. The car runs beautifully and I have never had an issue since I have been going to Enterprise. I recommend this place to anyone.

My whole family has been coming to Jerry for the past 15 years. He is simply the best! Fast, honest service and there’s always a welcoming family member there to help you when you arrive. I have had quite a bit of car issues in my days, too, so I am really speaking from experience!

After using Jerry’s shop for years, I had to eventually leave. Truly disappointing.
I had a heater core go bad in my ’98 Celica. White fumes/​smoke were coming out of my vents on the 405 one day. My AC was weak/​non-​existent.
I went to Jerry to have it fixed, however it was not properly fixed after 3 attempts. Why? New or inexperienced techs? Too much work? Backed up? Considering I live up in Ventura County, it took some time to arrange rides 3 TIMES, (pre-​UBER days), and leave my car for 1 – 3 days. I was very LOYAL and 100% understanding with Jerry and his shop during the 2^nd and 3^rd drop-​offs, however, they kept telling me the issue was repaired after each visit?! My AC was STILL weak and the cold/​hot dial wouldn’t function on an in-​between hot/​cold setting — it was either wayyyy too hot or too cold.
Taking out the instrument panel to do the heater core repair, they scratched the gear shifter, and steering wheel. They also failed to properly secure my A-​pillar moldings. I had my car washed after the 2^nd repair, then turned a sharp corner — IT RAINED in my car from the top of the A-​pillars — all over my HEAD and LAP?! I called/text’d Jerry, and I think he was just DONE with this repair, and the re-​dos. He didn’t return my phone calls or texts.
I’m sad I can no longer go to Jerry, but on the flip side, it forced me to find a new Toyota repair shop, «Import Car Specialist» in Thousand Oaks. My new shop fixed the issue, and then some. Clean, zen-​like, and managed very well.
All the best to you and your team Jerry. :(

True example of an honest mechanic. Great service with exceptional customer care. He will let you know what you need and lets you make the decision. Noting is forced upon the customer. One of a kind.

I could write pages on the wonderful service I have received from Jerry and Enterprise Import. He is by far the best mechanic I have ever met. He is fair, honest, and helpful. He has saved my bacon several times lately and there is no other mechanic I trust with my cars. When it’s time to buy another car, I will make sure it is a Toyota/​Lexus just so I can stick with Jerry. You can’t go wrong with this shop!

Jerry is reliable and honest. He does good work at a reasonable price. He is quick also.

I’ve been going to Enterprise Import since the Lexus dealership quoted me 2k for work that Jerry did for less than $ 500. He is always honest and fair and it has been a pleasure taking my car here for the past two years. I wait 40 minutes tops for an oil change and he even sends you a reminder in the mail when you’re due for services.

I used to do my own services for years. Now I go to jerry he is amazing honest and the shop is very clean with nice staff. Very well equipped a pleasure to deal with and I have to say that he is very reasonable prices are very fair ! He has serviced my acura tl and my toyota Prius. Fast clean and reliable and very helpful
This is the place ! Just purchased a brand new Lexus and jerry will service this as well
Thanks jerry you are the best !!!

Jerry is incredible.
I have been taking my Lexus RX300 to him for the past 5 years.
He is the only mechanic I know that doesn’t recommend a long list of unnecessary work that needs to be done to inflate the bill. He is incredibly honest and trustworthy.
Taking a car in to the shop for repairs is never a fun experience, but Jerry and his straightforward approach makes you feel that your money has been well spent and that you are in good hands.
Thank you Jerry. It’s a pleasure doing business with you.

Went to Jerry to get my car repaired. He sounded like a good man, like most are stating. But his mechanic/​body shop work sucks. I know because I was unfortunate to experience it. Dont take his word when he says he’s gonna call you for follow up. He won’t. You need to pick up the phone and call yourself to do that.
I Found the place while I was passing by. Saw a big red sign that read, «TOYOTA/​LEXUS». You would think they specialize in those models but the name probably came with the building when he took over the place. Anyhow, I had a brake job done and had to take it back because the differential was leaking. He told me they forgot to seal it… fair enough.
Then I had this problem with the cluster. Left my car with him for a day. Didn’t call when he said he would so I called for follow up. He told me I can come over so I did. I was told that the problem is «VERY RARE FOR MY CAR MODEL» and that he’d have to replace the whole cluster and gave me a quote. I declined at the time so I took the car back and unplugged the battery myself and the problem was fixed (been 4 years now).
At this time I still thought he was cool. Even recommended a few friends to this place.
He noticed my car needed body work, which it did badly. Jerry said he’ll make it look as good as new. He said he’d call me for a quote which he did promptly since there was money to be made IMO. His quote was a little higher than another shop quoted me for but I thought, for once in my life, I’ll pay a little more because I do believe that you get what you pay for and I wanna see this car looking new again. When I dropped off my car, one of his worker spoke in spanish to him and pointed at an unusual crease/​dent and Jerry acknowledged it but quickly redirected the conversation to a different topic. Little did I know that a day later, he called to tell me that it’ll cost an extra $ 500 to fix the frame damage because his worker «found frame damage» and it was where the little crease that his worker was pointing at the previous day. Had I known this price mark up ahead of time, I honestly wouldnt have proceeded with the work… although good strategy by Jerry.
Jerry gave me an estimate of 4 days but almost a week later and still no call from him. So I decided to call to see what the situation was. He said it was almost ready and he’d call me when it was done. I tried not to call because I didnt want to rush him or his workers. I just wanna see my car looking new again.
He finally called, probably after a week and told me to come pick it up. I got there and man ‘o man, was I ever disappointed. He got all the parts from the junk yard which I have no problem with. I do like OEM as much as possible. But It was missing moldings because my car was special edition and he got it from a regular model. I told him what the problem was and all he kept saying was, ‘are you sure?”. After convincing him, he told me to bring the car back when I have time.
Next, the other car part he got had two noticeable dents. Looks like they just painted over without straightening the body. I was already getting annoyed and at this time, I didn’t wanna be a nice guy anymore. I demanded that his workers fix the dents. Furthermore, I had to bring the car again at a suitable time for me.
The straw that broke the camel’s back was when one of the headlight kept moving loose. I inspected the problem myself and found that something had broke off and needed replacement. It was the part that holds the light assembly using a tiny screw. Took the car back and he said it’ll only take a couple of hours. For once I thought, «cool!». When he called to say my car was ready, he was in a rush to leave. But this time, I wanted to inspect the work before I left. What I discovered was that he used silicone sealant and super glue (LOFLMAO). I kid you not. I asked, «this is temporary, right?». By then he seemed a bit embarassed that I was onto his little Mickey Mouse work and said he’ll order the part and call me back when the part arrives… so more waiting.
To summarize the rest:
Inside plastic panel cracked (6 inches) when they tried to fix the frame damage.
sagging bumper.
paint drips all over car windows (he tried to take it off on the spot and did more. damage because he used razor to scrape them, creating scratches on the window glass.

A note regarding any (very rare) less than Five Star Review for Jerry and Enterprise Import Service.
In my half century of being a ‘car guy’, I have never found a more expert, more ethical, more honest and more professional man than Jerry. There is no one like him. He has forgotten more about repair and service of these high tech vehicles than most mechanics know.
More importantly, he treats every customer like FAMILY. (You can’t please everyone. There are just some people like that. Well, shame on them. They deserve Jiffy Lube.)
If all of Jerry’s customers were polled, I believe virtually all would say the same thing:
We will go nowhere else. We trust no one else with our car. He strives for excellence and honesty in everything he does. His prices are below the average. He’s always doing stuff… for no charge at all. Any visit to Jerry and you leave with a smile on your face. He’s that kind of guy. A Blessing to all who know him.
You want human perfection? You won’t find it on Unilocal… or anywhere else. But, he tries.
If you want the kind of treatment that ALL of Jerry’s myriad life time customers are talking about, go to Enterprise Import Service. He will NEVER tell you that you need something you don’t. He will SAVE you money any way he can. If the above has not convinced, there are not enough superlatives to do so.
Jerry is a Righteous Man… and a Dear Friend. Much, much more than ‘a Mechanic’.
It is an Honor to know him.
Ed
Granada Hills, Ca.

If you are looking for a mechanic GO TO ENTERPRISE IMPORT SERVICE!!!
He is has been an amazing mechanic to me and my family for over a decade.
Nothing but the truth from Jerry. He has done repairs and charged me under what he quoted, he has also made, what he said were «simple» repairs to my car and did not charged me a dime (on many occasions). I refer all my friends to go to him if they need work because he is trustworthy and hard working.

Honest mechanic? Huh? I have been a customer of Jerry’s since 1987 when he had one stall in the same location. I have sent my mother, sister, wife, and friends and family for all of these years. When buying a car, I make sure that Jerry will be able to work on it. If it needs to be fixed, he will fix it. If it doesn’t need to be fixed, he will tell you to wait until your next service and he means it. He has his family working at the shop and he has been in the same location. My only complaint is that Jerry is getting older and has more gray hair these days, and I am going to be worried about his «Retirement». Jerry is the best! That is not an exaggeration and I am not paid ofr this review. He has remembered me, and each time I show up with an issue, he greets me by name, and that is the best feeling.

I’m really very surprised to see so many positive reviews for Jerry and his auto shop. Hopefully my experience will shed a more realistic light on the quality of Jerry’s service.
Synopsis of my experience:
— I dropped off my car because it was leaking oil from its differential
— I pick it up and it’s now making a grinding noise from the rear of the car
— I bring it back to Jerry and ask him to take a look at the noise
— He takes a whole day before getting back to me and says «I took it for a drive, I heard the noise, I don’t know what it’s related to, it appears the ‘pumpkin’ in your differential is damaged» — already trying to distance himself he asserts that it’s merely coincidental the noise started after his repairs. He says he will call me the next day with a quote.
— 24 hours later Jerry calls and says that he «has no idea why it’s making the noise,» distancing himself even further from his repair.
Is a mechanic that says «I don’t know why your car is making that noise» a good mechanic– especially considering that the noise started ONLY AFTER his repair?
I really wonder how he has so many positive reviews.
For your information, I have a 1997 Toyota 4Runner. It was in great condition before Jerry touched it.
Please beware of Jerry and Enterprise Import Service. If you really care about your car and want quality service, please don’t take it to Jerry.
I have been scammed and really repent respecting Unilocal reviews as a sole criteria in selecting a mechanic. I made a mistake and I sincerely hope that my mistake protects other consumers from choosing Enterprise Import Service.

WOW – what a breath of fresh air! There is so very little honesty and customer service nowadays, it can be almost depressing…
But Jerry is a good man, a great business owner, and just as top-​notch in what he delivers– great service at a great price!
I have a Lexus and can be easily ripped off, between driving a car that makes you «appear» that you have money, and being a woman…
But Jerry and his daughter Jill were the 2 I dealt with, and both of them couldn’t have been sweeter and more helpful. My brakes were SHOT, and I was late with rent…
but I ended up walking of this shop so relieved that we were not ripped off! Jerry takes «pride of ownership» in his shop– a rare trait in today’s short-​cut world.
Fellow and fellette: o) Unilocaler predecessors, I thank you… and Jerry, you are soooooo appreciated.

This is the only place I’ve found that has genuine, honest people that don’t rip you off when you have a problem with your car. After I bought my first car and moved to the valley, I had no clue where to get my car maintenance. From quick fills for my air pressure in my tires, to oil changes, to replacing mirrors, they do it with smiles on their faces and barely make a profit. I would recommend anyone here and I don’t know what I’d do without them!

If there was an option to exceed more than 5 stars, I would definitely give this place like 7 or 8 out of 5.
Whenever I go to this place, I know I don’t have to worry about shady mechanics trying to rip me off of my money. I have been going to this place since I was 16 for oil changes, brake parts, etc. My mom has been going to this place, for who knows how long before that. I actually bought my first car (97 Honda) from the owner of this place, Jerry, and the only reason why I got rid of that car was because of an accident, not to faulty services. After I got my second car, I still take my car for regular services here.
I never, never have to worry about Jerry’s judgement when it comes to repairs and whatever to the car. I know his best interest is for me and the car, not for profit.
Perks of coming here, he has a waiting room with computer (and wifi) service as well as a dvd player with movies if you have to stay there for a long time.