Fast-Fix Jewelry and Watch Repairs

Omg I can’t believe nordstroms told me to go here. Look at the reviews!

Went here to get a screw replaced in my (Gucci) glasses. Instead of letting me know they didn’t have the correct size, they proceeded to shove one which was too large in and sanded down the plastic to make it fit. Now my glasses’ arm is unable to bend and completely scratched up making them unwearable. Further more, they would not give me my glasses back until I paid them $ 20 for their hack job, even after talking to the manager. Most places will do this kind of repair for free and not ruin your glasses. Go anywhere but here.

Went in to get a battery for a Tag Heuer watch and told it was $ 50! and they also said my band was going to break and they would fix for another $ 15…$ 65 total. I thought this was high so I said I would shop around, I went to Timekeeper on Shoup and Ventura and they changed the battery for $ 15 and did a small adjustment to the band for free!!!

This place is a RIP OFF and does remedial apprentice-​traning level work. Do NOT take ANYTHING off value to this place. A while back, I took an Emporio Armani chrono in for a broken Crown that somehow got stuck on the seam of my jean pocket. I went there because I’m at the mall a lot with kids and the wife shopping — figured its not something too complicated and rather save some money then take it to a reputable jeweler. They took over 2 hours to do the work and they gave me generic crown and charged me $ 50! Wow i thought, thats a bit ridiculous, but hey, i had the watch 5 years — whatever — small price to pay for a daily watch over 5 years. I wasn’t ready to buy a new watch just yet. Got home — wore it a couple days and it turns out the crown rotates with ease and spins the hands and numbers and all but the date now doesn’t turn on its own and it DID… EVEN with the broken one I had! The watch now loses accurate timing by end of the week so I’m constantly adjusting it. It’s like they just glued one on — all Mickey mouse style. Not to mention the crown has sharp edges and irritates my skin.
Forward 3 months later and I took in a brand new Luminox Blackout that needed to have the strap shortend and two links taken out. Figured this is easy and routine and even my 3 yr old could do it with the right tools. Wrong! Mistake! Apparently I’m a glutton for sheer absurdity. Anyway, I asked how much and they quoted me $ 25!!! To take links out!!! But you charge 50 for a crown replacement? Holy S#*7 balls! I tried to explain to them that I’ve been there before and was not happy and still they said ok– $ 20 then. I told them no, of course, so they said to me good luck getting that done any cheaper and please get out. With pleasure old man!
Drove over to Promande Mall across the street and went into GIDEON Jewlers. They charged me $ 8 bucks, took 10 mins and guaranteed their pins to work or free replacement. Told me to come by when I was ready to upgrade or buy a new one and they’d work on getting me a good deal for my troubles. how cool is that?
Attention All: take 5 mins out and go across the street for anything minor. Gideon Jewelers was fast and professional and had way better prices.

GREAT place! Came in at 7:45pm with my fiancé’s wedding band and they said they would have it done by 8:20pm. Went to another store and bought something else that needed engraving and took it back to them at 8pm. They had both done and perfect by 8:30pm. I will be using them again!

I am very upset, I had a ring resized here 2 months ago. It was a beautiful diamond heirloom piece. When I brought it here, I asked them if it is possible to resize a size 7 to a size 4.5, The girl Angel told me, to get the right size your ring must struggle on your knuckle or else you will loose it. she suggested to make it a 4. She also asked the jeweler if possible, this guy said its OK and possible. I told the Asian guy there, «a very reputable jeweler told me, if I resize this, the diamonds are going to start popping out and will loose most of the diamonds one by one cause of how the stones are set, he suggested that I don’t go down more than 1 size» I didn’t listen to him and went to FAST FIX JEWELRY, cause fast and fix said it wont pop out!
I dint wear the ring until 2 weeks ago. One stone popped out, then today 2 stones popped out. I am very disappointed that they have not gave an honest evaluation
of the ring, just because they want to swipe that card and make money out of you.
Now they turned my ring into an ugly oval, which I told them its fine, for as long as the stones don’t pop out!
Today, I went to have it fixed to a different place, the lady who inspected the ring said «Whoever resized my ring has no SHAME. because Fast Fix should of not resized it that small! down to a 4. And my ring was ruined. Now they are fixing the ring, replacing the stones. Will cost me $ 500 to have it shaped right and secure all diamonds. FAST FIX must refund my money if they do have shame.
Do not go here, if you are desperate and you want it fixed right away, go somewhere else. Go somewhere reputable.

Great customer service. Great staff .
Quality work .
I had my 2 cups engraved they did a great job. Thank. U fast fix.

I went in to get my bracelet sized, and the woman that was helping me (her name was Angel), was rude and unprofessional.
She charged us $ 25 for resizing a silver/​CZ bracelet. Sounds like a ripoff to me. If I wasn’t in a hurry, I would of definitely taken it somewhere else.
The only reason why I’m not giving this place 1 star, is because the previous 2 times I came here was a good experience (to have watches resized). It seems like everyone else that works there is nice except this woman. But the way she was ordering everyone around it seems like she might be the manager :(

I had my engagement ring sized and they did a great job in just a few hours, I was very happy with their work.

I’m so angry that I didn’t Unilocal this place before trying it! — very unlike me!
DON’T RISK TRYING FIX-​FAST!
They completely ruined my very expensive and incredibly rare watch by scratching off the unique paint effect from inside the glass.
When i arrived the young man said «oh, its not THAT bad!». I completely freaked out so they said they would replace the scratched, ruined face with new plain crystal — so the watch would at least be wearable. When I returned to pick up the watch, with the new plain glass, I was visibly upset/​furious, the older (owner/​manager?) man said «you’re lucky the watch works!» He then CHARGED ME FOR THE REPAIR!!! I was in total shock and just wanted to get the hell out of there so I swiped my card and left.
I’m still in complete shock! Honestly, take my advice, its not worth risking Fix-​Fast ruining something of sentiment or importance.

Awful! Went in to have a couple of links removed from my new Michele watch. They told me that this simple, five minute procedure would cost $ 20! I kindly said, «no thank you,» went a few doors down to Daniels Jewelry store and they happily did it for $ 10.
My fiancé and I collect watches. We would have come in at least once a month to size our new pieces but that will never happen due to their greed.
Happy to give the business to Daniels!
This is Topanga Canyon Boulevard NOT Rodeo Drive guys.

This place is a rip off.
My watch apparently takes three batteries and they wanted to charge me 20 bucks a batter for the economy battery
Luckily I used my middle eastern bargaining charm to drop it to 10 bucks a battery…
So then I present my Unilocal voucher. He startight out said that no where on the voucher did it say that it covered battery repair and I said no where on the voucher did it say it didn’t. Can’t believe the odasity. We went back and fourth a little and he honored.
Beware ye who purchase Unilocal deal here.
Barely okay experience

Great customer service. Julian took care of me and he was kind and honest. They were a busy the day i came in and could only get one of my watches sized, the other I came back for a few days later. They get busy, things happen. My watches fit perfectly and I have nothing but good things to say about this place.

Oh my, there are some crazy reviews here, which are shocking to me. Here’s my feedback on this Fastfix in the Topanga Mall.
Work I have given them: I have been going to this Fastfix for about 5 years now for countless services. My first visit in 2008 to Fastfix (John) was to take all of my pearls (bracelets and necklaces) that needed restringing (the right way with knots in between each pearl) and rings that needed re-​sizing. I have thousands of dollars in pearls with real diamonds and yellow and white gold hardware. My husband and I have taken multiple watches to them for battery replacement. I do not have pierced ears, so I have taken pierced gold earrings to them to replace with clip-​ons. My husband took a $ 3,500 men’s large link 18K bracelet to them to shorten the security chain that was dangling down and getting caught on things. I have referred my neighbor to them to fix her husband’s cuff-​links.
Service Provided: John and his staff are honest and friendly. I have never felt over-​charged by them either. The restringing of my many pearl bracelets and necklace and re-​sizing of a few gold and diamond rings cost me about $ 350. I went in one day to get a couple of links removed from a new watch I purchased somewhere else, and they did it in 2 minutes for FREE. All of the work they have provided over the years has been impeccable and all of my diamonds are always returned intact. I have no desire to leave my jewels with someone working in some kiosk that might be out of business tomorrow. Fastfix is not going anywhere… they are a reputable business that is here to stay, and there is comfort in that. Do they occasionally try to sell me a watch? Sure — but they are in the business of fixing and selling jewelry, so why would that be a shock to anyone? My experience is that I get what I pay for… that while the price may not be dirt cheap, the level of expertise and integrity is worth every penny. I trust John with my jewelry 100% And as for rudeness reported by some people, I am shocked there again, because ALL of the guys in that store are so friendly. My husband and I always pop in to say hi to them whenever we walk by in the mall, because they are like the neighborhood friendly business that has been around for a long time and is always so happy to see you. They’re almost like family… I joke to them when I bring something in…“is that the family price?“
Bottom Line: If I ever had an issue with their quality of service or customer service, I feel that John (the owner) would be more than reasonable in turning the experience around. My husband and I will continue to frequent this

BUYER BEWARE at Fast Fix!
So, I took my TAG Heuer in and they put it through a water resistance test where they blow air through it in a pressurized chamber to test for leaks or something… They told me it failed and that I would need to leave it for several days and they would have to replace the gaskets. The estimate I got was about $ 60.
I’m a little leary of leaving a $ 1000+ watch with a place called «Fast Fix», so I went online and found
. Their facility is right by my house in Reseda and they told me to bring it in… After telling them what Fast Fix said and taking a look at my watch, they seemed confused as to why I would be having a water resistance issue, but they asked me to leave it overnight and they would run some tests… I also felt better about getting maintenance done with these guys since they use only original replacement parts. Long story short, I picked up my watch today, along with a printout showing that it passed the water pressure test up to two bars of pressure. Fast Fix was totally wrong! There is nothing wrong with my watch!
I will say that the repair guy at Fast Fix is very friendly and seems very nice and honest. Perhaps their equipment is just faulty. In any case, I will not trust them to perform any services on my belongings going forward.

If I could do negative stars, I would. I will make this very short and sweet. They are rip-​off artists. They make used car salesmen seem stellar. I know for a fact the band for my cheap Timex was only $ 16 dollars. They charged me $ 26. I was in a hurrry so they got me where they wanted me. They are a weird creepy group of guys. Go there just to see how sleazy they are.

I don’t really like the feeling that there are no fixed prices for watch repair and engraving. It makes me feel like I’m being had.
I also had an item engraved and he misinterpreted a U for a V — it was very apparent it was a U, and the word wouldn’t have made sense with a V in that place, anyways. I even said the word for him before I left to double check. He fixed it hesitantly, but it still looked off. And then, no offer of a discounted price! Not cool.

BEWARE OF DOING CUSTOM JEWELRY WORK HERE!
I went to this place a few months back to have my rings reset. I have a trio of eternity rings (yellow, rose and white). After explaining to them what I wanted, they assured me they know what to do and will have my rings ready in 10 days. I decided to have the yellow and rose gold reset first and will hold on to the white gold band for now. They were eternity rings given by my mother and I made sure to tell them to USE MY DIAMONDS and to size it to 5.25 (originally 5.5 and it was a little loose). I had a set of good quality diamonds, very sparkly and white. The manager even looked at it and said so himself. I did not get any itemized job order, just a claim stub when the rings will be ready. I went there around 730pm. The moment I got home, I did my research and came across bad reviews on Unilocal and I was very worried.
The next morning I came back at 10am to cancel my order. The manager (now rude and cocky) said he no longer has the ring. He said I can’t cancel the order since the rings were at their «corporate office» and they «already started the work». I said I will pay for whatever work that has been done and just give me back my rings and he refused to cancel my order. I didn’t want to argue and since they have my rings, I was worried they would damage it or whatever. That afternoon, I called again to cancel the order but to no avail.
On the tenth day, I didn’t receive a call so I called them asking about my rings. They said they are still working on it and will call me when it’s ready. After 2 more days, I finally received the call and rushed to get my rings. When I put it on, I noticed they were quite bulky. I thought it was just the setting and because I stacked both rings. I went to a different jewelry store to have the rings checked. First, they did not resize my rings to 5.25. That’s why it was still loose. They noticed the rings were not stamped. It did not say if it was 18K, 14K or 10K. They noticed a couple of the stones were cracked and a few dull stones. I can even tell its not the same stones comparing it with the third ring that I still have. I am not a diamond expert and for me to see some stones different from the others without using a loupe is something.
To make matters worse, less than a week since I had my rings (I did not wear it everyday), one of the diamonds fell off. I know the risk of having an eternity ring. But less than a week? That means they did a crappy job with the prongs!!!
From this point on, I don’t want my rings anymore. It no longer holds any sentimental value. I don’t even know if they are my diamonds in the first place. Now I have 3 mismatched rings because I will NEVER have them reset my third band. This is a very hard and expensive lesson. Everywhere I went to, to have them clean and check the rings, they told me I paid way too much for the job that was done. Not only was the quality compromised, it was way overpriced.

This place RUINED my jewelry. Ruined it.
I went to Tiffany’s to get a silver pendant for my friends birthday. I wanted it engraved. It was Tuesday and my friends birthday was Saturday. I asked Tiffanys how long it would take to engrave and they said 10 business days! I REALLY wanted to have it to her by Sat. so I decided to get it engraved somewhere else in the mall and found Fast-​Fix. I wish I hadn’t. :(
There were a bunch of older guys just kind of hanging around inside. They seemed nice. They said they could engrave my pendant in 30 minutes! Awesome right??? And they said they do all engravings «by hand» and not by machine. They made a point of bragging about that. Cool, I thought. I went and walked around the mall and in 30 minutes my boyfriend and I went back in and they showed me the piece.
OH. MY. GOD. I was literally fighting back tears. It looked like a drunk 5 year old had CARVED into my jewelry with a crude nail. It wasn’t even centered, not even CLOSE to centered. There were THREE numbers he had to do… THREE. It was the worst thing I had ever seen. Seriously, a monkey could have done better. I just stood there with my mouth open in complete shock while the man who rang me up said something like «our guy is really talented, isn’t he?»…I couldn’t believe what I was hearing.
We left the store and I sat down on a bench and just cried. There was no way to get my money back at Tiffany because I had it engraved somewhere else. My boyfriend tried to cheer me up by saying my friend would think it was «funny» but I wanted to give her something nice and these amateurs ruined it. I looked again at the pendant and noticed there were HUGE scratches all over it that weren’t coming out! My boyfriend went into the store and they tried to buff some of them out but the guy was like «oh, Tiffany silver scratches really easily»…oh really?
I was devastated but my boyfriend, being an awesome person surprised me by buying a brand new pendant (obviously we couldn’t exchange the ruined one) and finding an AMAZING engraver in Beverly Hills who did a FLAWLESS job and guess what? Not ONE scratch on the silver. I will write a separate review for him, he really saved the day!
$ 230 dollars I might as well have just thrown in the trash. Cocky attitudes. Please don’t waste your time here, unless you WANT it to look like a drunk 5 year old did the engraving… like as a joke.

I hate to write a bad review, but every now & again, I just feel like I have to do so.
I have a string of pearls that I absolutely love. When the clasp broke, it took me a little while to bring it in anywhere to get it fixed. I kept walking by Fast-​Fix in the mall and thinking I should bring it in.
Around Halloween, I finally did. The clasp that had broken was a decorative one, the kind that has a sort of locking mechanism and an internal hook. It sounds elaborate if you’re never seen one, but they’re pretty standard closures on fine jewelry. They look something like this:

I should have known to take it elsewhere when the guy at Fast-​Fix said he could put a jump ring closure on it in a few minutes.
Jump rings are simple, inexpensive and while they’re not necessarily flimsy, they aren’t exactly sturdy either. They look like this:
Not really the same thing.
I explained that I wanted a clasp exactly like the one that I had, and I was told that it could be ordered and that it would take a week or so. I said sure, fine, it’s been awhile since it broke so I won’t miss it another week or so.
Fast forward a month. I go in, after not hearing anything, and it’s not ready. «Next week, next week.»
Another month, still nothing. «Next week.»
It was finally ready for me when I went back to the mall last weekend, ¹⁄₁₄! Not that they called me to let me know. After having my necklace for 2 ½ months. Why would they do that?
Best part? They actually just made a replacement for the broken part. I guess they couldn’t get that on order after all. The repair cost $ 15, not an outrageous sum, but honestly, after waiting that long for it and having no communication whatsoever when it was finally done, I’m annoyed enough to think that any amount of money was too much to pay for the repair!