Firestone Complete Auto Care

Best firestone in the valley. Great customer service. I needed a quick oil change and andrew did a great job. I live 20 minutes away from this one but I don’t mind the drive because the customer service is great.

Second time coming here, first time I bought a synthetic blend oil change and when I called to make my second appointment I confirmed that the $ 19.99 coupon would be for a synthetic blend to which the employee assured me it was the same thing. When I actually came in for my oil change he told me that it was just conventional oil but it was the same thing as synthetic blend and there was no added benefit to using a synthetic blend vs conventional. These are NOT the same thing and Its unbelievable that no one working today at Firestone knew that. Instead of trying to convince me that synthetic blend and conventional oil are the same he should have just said «no, the $ 19.99 coupon is only for conventional oil». Definitely my last time coming here.
Update: while sitting and waiting on my car their oil provider came in to drop off an order and the tech asked him what the difference is between conventional vs. synthetic to which he explained it to him. The employee was nice enough to admit his mistake and apologize. It’s unbelievable that the employees of Firestone do not know the difference between conventional oil and synthetic blend. They handled the issue by putting synthetic blend in my car (what I came in for in the first place, so thanks guys!) but how can I trust that my car is in good hands if these guys don’t even know the basics?

The problem with this location isn’t the workmanship, but the customer service. My family and I are loyal, long-​time customers of Firestone locations throughout the valley, mainly the Granada Hills and Northridge locations, where customer service is pretty consistently great. Now in the west valley, I had a tire under warranty that was irreparable. I don’t know what it was about this experience, that I was a young girl coming in alone who seemed naïve and to know nothing about cars? Was the service advisor, Robert, just having a bad day? From the moment I walked in it was like he was playing this weird game where he was too good to offer friendly service. I walked into this empty location and he did not greet me at the service desk with a «hello» or eye contact until about ten seconds of my standing there, waiting to be served. He was snappy and condescending with me from the beginning for something as simple as dropping off and picking up my car. I wasn’t being rude in return, but he had so much attitude that it was hard to keep my cool. At the end he quickly told me that an email would be sent to me regarding today’s customer service and they would appreciate all 10 ratings if I was satisfied. I was NOT pleased, and wanted to give them my email address since it was a family account and my dad, not present, would have otherwise received the email. He told me with a pleased smirk that he would take my email down, but he already closed out my account. The nerve! The manager must have overheard Robert’s tone and came over to ask what the problem was. He told Robert to open back up the account and take down my email address. No apology or anything, he just walked away. They gave me recommendations to come back and have a full service but I won’t be back as this was a seriously unnecessary negative customer service experience. Just get another job not dealing with people if you’re going to be so unpleasant.

First off want to say that Adam is my hero!
He goes above and beyond… but, a lot is out of his control
I had a fairly complicated repair… and, left with an inconclusive outcome and
expense and misdiagnose… cost me… and will cause continued wear now, forever,
when I knew something wrong and still could have had better resolve.

Love them! Got a flat tire on the road. Called them 5:50 pm and said I was driving to them could they change my tire because I had to be at work at 5am. They were so nice told me to bring and they would change my tire. Was out in half an hour and had their warrantee and paid very little! Lifesavers!

Well, I wanted to like these guys since they are near my apartment, and handy to have around.
Took my car in about a month ago to change a flat. They were very preoccupied even though when I called they said I would be seen right away as there were no customers.
They told me they would look over the flat tire… about an hour and a half later they had a diagnostic for me. Another hour later and they changed the tire for a reasonable rate. Thought I would look past the seemingly poor customer service since I got what i wanted at the end of the day.
Just had another flat on another tire. Called them to make an appointment, they said «Can you call back in a few minutes.» Weird thing to ask a customer to do.
So I called back about 15 mins later. Rob/​Ron said «Can you give me your number so I can call you back for an appoinment time. I’ll call you in a couple of minutes.» Again, kind of odd that they couldn’t even give me an appointment time.
GUESS WHAT? No one ever called me back. It’s been over an hour now. Life is too short to wait on these guys… they are understaffed or just don’t care.
Plenty other tire repair guys to choose from in this area.
Won’t be repeating with them, since it seems like they don’t value me as a customer.

Went here before and had a bad experience. I forgot how bad they were and pulled in again because they were on my drive right after I saw the nail.
Drove in yesterday to get a simple nail in tire fix. They were backed up so I made an appointment for the next day. Came back the next day. waited for half an hour and looked to see how things were going… nothing had happened– It still waited for an «inspection». I left. No apology. Everyone there moves slowly. I listened as a mechanic was pulled away from his work to get a talk from the manager about how he needed to improve. How about class after my job is done? There were lot of frowning customers waiting in the room and lots of conversation about waiting for hours. The parking lot is small– oddly, they park cars in the driveway so you can’t get in. You will mostly likely park in back and walk around the building.
Down the street they patched the nail for free. Several other good options nearby.

It’s my third or fourth time here. This morning I called when they opened and was able to get an appointment with the next 30 mimutes. I ended up running late and was still accommodate. Will is great… excellent customer service and very friendly! He even let me use their phone since my cell battery was low. I recommended Firestone Canoga Park.

I came in and it was really busy, but they greeted me and treated me with courtesy. Carlos came in to get the details of my car and immediately began to help. Nothing but amazing customer service at this place!

Took my car for balance and rotation Adam the guy who worked on my car did a great job. No I did not get 5 stars is I just wish they would been a little more clear on the estimate but I will continue to take my car there thank you

Don’t go to the store. General manager is really suck and cheating. I needed to patch a tire. It was $ 18.99. However, the GM told me that «you have to change a sensor. It is mandatory». He didn’t know that i changed the tire as a new in dealer a month ago. I called the dealer and explained. The dealer told me to bring the sensor and i requested the broken part. The GM told me «No. No. No. It’s not a part. It’s like a programing». I never heard any programing for tire patch. I called the dealer again. The dealer laughed and told me… «cheating… «i declined the programing and requested to write the status in the invoice. The GM wrote that he suggested to … where is mandatory?

Ron is the sweetest, most calm person I’ve ever seen under pressure! I recommend that you go early in the morning, the wait time can be about 2 – 3 hours otherwise. Nice cool waiting room, with TV and Coffee. I showed up on 4^th of July, 2015 with a dead battery… they were VERY BUSY, but they somehow had me out of there in 30 minutes. Thankyou, Ron and crew, for all the other times you helped me, but especially this one, you turned a nightmare into an awesome day. Hey! :)

The slowest, no personality, worst work! took 4 hours with an appointment to get 4 tires put on. I will never go there again! every customer in the place was pissed off. Go to Americas Tires across the street

It is a very popular store and they get busy… go early in the morning. I needed a new battery today and they got a new one installed fast. I hope it lasts a long time. The staff there are very helpful and they try hard to do a good job.

Came in for alignment. Ronald Watkins said sure. Then he complained about my trailer. I said I can unhook it and u can align it.
Started backing up and disconnecting my trailer at the front. Was about to release it, Ronald comes out and complains I’m parking it in front. He asked if I could park it in rear to make it Easier. I said «easier for me or for you?
He says for you. I say I’m already backed up and ready to unhook. He says «well these spots are for customers»…
I’m like wtf am I then?
I continue to unhook and then park my truck.
What a jerk…
Just because I look a certain way, doesn’t mean you can discriminate.
2003 lifted Diesel Ford Excursion

We drove up to LA to buy a car and wanted to do a pre-​purchase inspection.
The pre-​purchase inspection here costs $ 20.
Scheduled an appointment right when they opened up.
Our appointment was at 1pm.
We arrived there one hour early. Checked in 30 minutes EARLY.
Was told that it would be a 3 – 3 ½ hour WAIT.
Excuse me… but I think there is something wrong with the way you schedule your appointments and scheduling capability.
You don’t schedule an appointment at a specific time and expect the car to not be touched for another 3 hours later. WHO DOES THAT?
So we decided not to the the inspection and just left.
I personally work at an automotive repair shop in San Diego as a receptionist and if the car was in San Diego instead of Los Angeles, I would’ve had the car IN AND OUT within 30 minutes.
There’s no way any shop should take 3 – 4 hours for a simple vehicle inspection.
Ridiculous. You make me laugh.

Met with the GM Ron the next day and he took care of everything, he apologized for the inconvenience and assured me that he would make sure everything would be fixed at no charge to me. He supplied me with a rental to get back and forth to work and called me with updates on what was going on with my vehicle. Great recovery! A huge Thank you goes out to Carlos, Robert, Manny and of course Ron for everything they did to assist in this disaster. Upset customer turned HAPPY.

Came for a über inspection. They said I needed tires and brake pads. Took 3 hours. Came in without brake problems, left with sneaky brakes that sound like bad rotators. Took the car back a few weeks later. they had it for five hours and said they re did the brake pads. Car now sounds worse. I am at a different Firestone now waiting for a repair.

Came in here for an oil change and was informed that I would need $ 2500 worth of work done due to broken engine mounts.
They did not accept the coupon I received from their website for the oil change and they were «already giving me a discount rate». Keep in mind that the small print on the coupon said that it was a discount on the current discounted rate at my local shop.
I called three other shops for estimates. Each of them offered to do the work for about $ 600. When I did select a shop, it turns out that only one needed to be replaced (instead of four) and it was far cheaper.
Crooks. Rip-​off. I do not recommend going here.

Josh is really nice! When I called, he told me to bring in a coupon to get $ 10 off my oil change.
I’ve come here twice and have brought in two different cars. Service isn’t super fast, but there’s a seating area where you can wait.
I wrote this review mostly to compliment Josh and encourage other Unilocalers to take advantage of the available discounts here!