Grand National Autobody

This place is the worst body shop !!! Got hit and Mercury Insurance referred me here. Took about 6 weeks to repair when promised 3, I don’t know why and neither did the owner Robert. Then they tried to give my back my 2004 tundra back only half done. Didn’t even wipe the dirt off of the bumper left by the bush that the truck ran into. The owner has no clue what is going on in his shop. He was apologetic but there is no excuse. Now a few months later while looking at the battery I look down and the bumper is only secured by half of the bolts. Owner said he personally looked over the repair and approved of this shitty repair job !!! Calling Mercury tomorrow hopefully I can go somewhere else so they can properly secure my bumper. STAY AWAY FROM THESE CROOKS !!!

Believe it or not 1 month after I got my car from grand national auto body I wash my car and the paint come out already. I don’t recommend this place not professional work plus they will miserable ur car.

Grand National provided me with absolutely first class service. The work required was done on a timely and professional basis and my car was even delivered freshly washed. Most importantly, the whole team was thoroughly pleasant, helpful and great to deal with. This is an extremely professional operation.

Thieves, plain and simple. Wouldnt recommend this place to my worst enemy. Employees stole from my vehicle and owner is in denial. Doesnt care if his employees steal from his customers because he «knows that his employees wouldnt do that». Well I have news for you buddy, they did and stole 2 items from my car. The fact you dont give a crap about that is unbelievable and makes you a fool. I hope this place gets shut down. My insurance recommended this place to me so I didnt think twice to worry about theft. I guess thats me being stupid to think that so I blame myself as well. Anyways, there is nothing I can do so I lll just count my losses and move on.

Highly recommend this shop!
I never write Unilocal reviews but had such a exceptional experience with Grand National that I felt compelled to share it. Brought my Mercedes here and from drop off to pick up, they went above and beyond, ensuring I had a great experience and that my car looked and drove like new.
Robert and Bruce proved they genuinely care about the quality of the repairs and their customers.
I’ve had to bring my car in to several shops before, but this one stands out by far.
Giving 5 stars for:
— AMAZING work
— Professional/​attentive/​hospitable customer service
— Kept me updated on progress
— Completed in timely manner
Could not be more satisfied!

My daughter’s scion was hit and had a huge amount of damage. Mercury suggested this place. They took about three weeks to complete the work (there was also damage to the suspension). They did an outstanding job — as good as new. They called me once a week to give updates. I’ve had bad experiences with other body shops in the past, this place was completely professional. They did such a good job that I considered bringing my old Alfa sports car there for work — but, alas, they don’t work on classic cars. In any case, I strongly recommended them and would go back.

I had a fairly simple accident and Mercury insurance sent me here. Yes, the car is repaired. However, the lack of customer service and normal human communication is horrid. I did not receive updates on my car. Every time I called to check the receptionist asked me when do I want to drop my car off. It had been there for a while. Also, the forgot to put my front license plate back on. When I called to tell him. Bruce said he would check but he doubts it. I got a call later saying yes he has it. I brought it back. Not one I’m sorry or utter of an apology. A month later I’m getting a tune up and was told it looks like my car was in an accident and needs a wheel alignment. I called Bruce. He says my mechanic is lying and grumbles and grudgingly does an actual alignment. Again no apology or any we are sorry. Go somewhere else.

I took my car here for a preliminary inspection. Mercury recommended this place based on distance from home. I called the morning of Xmas eve and was glad they’re open and available to see me. The receptionist was also nice, office was clean, and ample parking in the front. Bruce took some pictures of the damage. He doesn’t talk that much. The most important thing he said was the ins will pay for the damages… well I know that but what is the claim process, how much is the estimate, how long it will take, what kind of damage my car sustained from impact… anything? I tried asking questions about the fender and the wheel, he asked if the steering wheel is shaky while driving, I said no, and he said then it’s fine. Seriously? Talking to this guy was like having my teeth pulled.
Unfortunately, I didn’t feel comfortable to leave my car here for repair. This is my first car accident and I wanted to be «educated» on what’s going on with my car. I really feel I need a 2^nd or 3^rd opinion. I called up my mechanics and asked for a referral. They referred me to this place in Chatsworth and I was very satisfied with the service. Totally diff customer approach. They took their time to explain to me in details of their claim process and the work my car is expected to have. I’m so glad they’re also affiliated with Mercury.
I’m writing this review to help others make better decisions on choosing their collision repair shop. You don’t need to go to the shop your ins recommended but you should pick the one that is affiliated to your insurance provider so that paperwork will go smoothly and faster

They did an amazing job on making my Red dodge challenger look like if I never got into an accident. So pleased with their work, they kept me updated every week with great information on everything that was being done to my car. They made sure everything was perfect, they didn’t take less than that. I HIGHLY recommend it. Thank you guys.
Also very nice people and amazing customer service.

GREAT JOB! So happy to have my brand new car back and looking showroom ready!
1. Car looks amazing
2. Great follow up from Robert
3. Clean shop and office
4. Done in a timely manner
don’t think you can ask for more when having your car worked on… again
GREAT JOB!!!

The best auto body shop west of SFV.

I have had only the most positive experiences with Grand National and, unfortunately for my car and because of my lousy driving, I’ve been a repeat customer. They are prompt, courteous, keep me informed of their progress and always deliver when they say they will.
The quality of the work is exceptional. I’ve been to other body shops in the past where you could see work was done on your car. With Grand National, I can be rest assured the workmanship will meet the highest of my expectations. My car always looks like it just rolled off the dealership lot — it looks brand new! They also do a nice detail on the car which is that extra touch in customer service that leaves me satisfied.
I highly recommend this facility. You will not be disappointed.

I have been a long time customer at Grand National and have always been very well taken care of. I have had numerous cars repaired here and not one time have I had to take my car back to have them fix anything. The work they have completed has always been spot on! Have I had to wait extra time for repairs, yes. But this was 100% NOT The Body Shops fault, my wonderful insurance company was the issue on two occassions. Allstate came out to inspect my car and told Grand National what they would pay for. Well upon further inspection Grand National found more damage than the estimator for Allstate had seen. So they make the call to Allstate, and let me tell you they take their sweet time coming back out to inspect and approve the additional charges. So I wait, but as soon as Allstate comes back for a reinspection Grand is fixing the additional repairs ASAP! People need to realize that the initial findings are just that INITIAL findings. Thakfully the Body Shop goes over your car with a fine tooth comb to make sure that no damage is missed. I love that enterprise is just down the street and Grand National is more than happy to make your rental arrangements for you. The very sweet receptionist called enterprise to let them know I was on my way and then they had one of their employees drop me off there. During all repairs I was kept up to date. And not just by someone working at The Body Shop. I got calls from the owner himself! Not thats service. And the improvements that they have made to their offices are amazing. I will continue to take my cars here for repairs as well as continue to refer friends and family to this establishment.

I was in need of some auto body work on my car. A friend told me about Grand National auto body. So I took my car for an estimate. The office was very clean and modern. The estimator was very friendly and helpful. I was offered something to drink while I waited for my paperwork. I ended up leaving my car to be repaired. I am very happy with the repairs they did as well as the customer service. I will definitely be using them again.

They did a fantastic job on my car – it looked like new! – save for the an area that wasn’t completely flushed out compared to the other side. (It was a dent from a small accident) Otherwise, It looked like I had a brand new car. Every scratch I reported was completely gone! They did extend vehicle repair for a couple more days, but hey, if someone was trying to fix your car, you would want them to work on it longer to finish better, right? Imagine how it’d be if they finished sooner compared to them finishing when they did. lol Their office is so inviting and professional – big difference from the buildings you see outside. Free drinks for customers in a nice corner of the office. Had a Capri Sun. Never gets old. They had coffee and water, as well. None of them had poor customer service to me, in fact, they made me feel very welcomed.
They even washed and waxed my car!

If I could give negative stars, I would.
As the other reviewer says, don’t take your car here. I came here because this was mercury insurance’s «recommended» shop.
There is Zero customer support at the front desk. And once you drop off your car you’ll never hear from them again.
Officially they claimed 6 hrs of labor. My car has been in the shops for 6 days already. Enough said. Avoid this place like the plague. I should have Unilocaled this place first!

I had to come here because of my insurance, I would have never chosen such a place for my car repairs. Yes, they fixed my front end damage but it took them four weeks to complete, and in those four weeks they ordered the wrong part, wanted to get permission to fix other things on the car (which I did not approve), took a week to paint the car, had electrical problems with the fans, and when it was returned to me my car horn didn’t work (although they swear they tested it and it was working before they provided me with my vehicle). (Illegal safety hazard…)
I will never recommend this place to anyone, they barely have any customer service, there is rarely someone at the front desk, and they take their sweet sweet time with repairs (btw they charge $ 44/​hour and that’s just for basic labor…)
Also the only reason I am giving this place any stars is because they did provide me with a ride back to my work after they couldn’t figure out what was wrong with my horn and kept it for another day. (Which by the way the issue with the horn was due to the fact that the horn cable was not plugged in… please don’t take your car here)