Rite Aid

The drive thru for picking up prescriptions is literally closed every single time I try to pick up. I ring the buzzer until someone shows up and they try to tell me they’re closed and to come inside. I tell them their open sign says they’re open and I will call their corporate office. That usually gets them to give me my prescription anyways. I need to switch pharmacies, this is probably the worst I’ve ever been to. They’re usually out of any medication I need as well thus sending me to an entirely different location. I’m over it.

Once a rite aid is remodeled, it looks like it can compete with cvs, Walgreens, etc. their pharmacy has usually been on the ball with prescriptions. The rest of the store has the usual over the counter meds, hair care, makeup, toys, household goods, food, candy, non perishables, seasonal items. Greeting cards, etc, etc. and they have an ice cream counter.

Horrible staff dirty store bums hang out outside and forget the pharmacy it’s unbelievable how they ignore you and how slow they are also they told me to wait for them to fill a prescription when it had been in for over 24 hours I’m so done with this crappy store

Worst pharmacy ever! Prescriptions are never done when they say will. They have an automated service that you can have text you when your prescription is ready and even if you wait for that text you can still get there and it won’t be ready.

This is the absolute worst Rite Aid location. Today there was middle aged Hispanic working the cashier doing her best and then asks for a second check after these 2 ladies are purchasing the entire store. 5 minutes later you see some lady emerge named Maria just staring from a distance talking to another employee not wanting to assist and talk for a few minutes then help out the line that continues growing. Horrible customer service but the Hispanic lady helping at the register was doing her best.

This place has no ethics to keep doctors on hold forever. Calling a prescription in became two hours job .
The board of pharmacy has to interfere in those matters. This is health care people not a fast food restaurant.

In all honestly I only visit this location because I work right next door. Sometimes they are super busy and simply understaffed. However, I can’t forget the first time I visited this Rite Aid location: A Persian woman argued with every single costumer in line and expressed such-​deep-​scorn (note: everyone in line was Hispanic) that I’m always surprised when I see that she continues to have a job. The costumer service at the Walgreens two-​blocks-​away is a million times better. Again, I try avoid this place like the plague.

For the pharmacy only. My family has been going here for years. Really, the last year or two has only been out of loyalty. Our experiences have been horrible. The people who work try. They really do. However, the district manager who is in charge of that pharmacy should be ashamed. Actually, he/​she should just be shamed. They should be put in iron stocks and have rotten fruit thrown at them… or perhaps wear a shirt that says, «I work in healthcare, but don’t care if people suffer due to the poor service I oversee.»
You’ve already read about the drugs that simply aren’t there, and only being told about it after hours or day. You’ve all read about the lines. You’ve all read about the delays in filling prescriptions… even after you’ve received a call saying that it’s ready. You’ve read about getting three different answers about your prescription three days in a row. So, I won’t go into my experiences with all of those things, but Rite Aid must have read all of that too. Yet, when it came time to remodel, did they add some space in order to get more staff to service this EXTREMELY busy branch? No. It’s a travesty.
And just what are their SOPs? No matter what a customer does, you can’t get things to work. There are no life hacks for this death camp. I tried to bring in prescriptions weeks before they were needed because it could take a few days for insurance approval, but no one would start working on the thing until I physically came in to check and ask for it. This happened on a consistent basis. That is ridiculous. Is that seriously their policy and procedure?
And lest we forget, this place is supposedly part of one’s healthcare. People are there to get medicine to heal or stay alive or whatever. Good luck with that. If your life depends on medication, this place is your answer to euthanasia.

Very rude people in the pharmacy every time I’ve gone. One time the lady didn’t believe I was over 18 to buy mucinex and acted like i was doing something wrong, even after she scanned my id. Another time I had the pharmacist explain the medicine I got and when I told her what was wrong with me (my ear drum burst) she laughed and said it was probably just an ache (even tho I had just gotten back from the doctor) she then said I was being silly, and was «fine». Like lady, are you a doctor? No. Have you even looked in my ear? No. I wish I burst both of my ear drums so I didn’t have to hear her talk. The rest of the rite aide is good though. The cashiers are always nice.

More than one bad experience. VERY rude staff and poor customer service.
First: I go in at 8am and the pharmacist doesn’t even acknowledge that I am standing there, I don’t mind waiting but signaling «I’ll be right with you» would be nice.
Second: about an hour ago I went in to drop off a prescription and before I even said anything she says «do you need it by tonight» I said «yes» (it’s 7pm and they are open for 3 more hours), she just says «sorry I can’t we are too busy» I look around and see 5 people in line waiting to pick up, and the guy in front of me was able to drop off his Rx. So I just looked at her like are u serious? And she asked again «do u need it tonight?» I said «yes» and she says sorry I can’t were too busy… ok I know ur busy! I don’t mind waiting! I can wait! That’s not a problem, but turning people away? They had like 4 people working there too! I work my ass off giving excellent customer service in the medical field so when I go somewhere I expect the same. People who don’t care about patients should not work in the medical field. And I’m not the only one who thinks this location sucks, apparently they are rude to the majority of their customers.
Oh! Btw, online under Google search it says «Rite Aid Pharmacy» and open until 10pm Sunday. That is incorrect. So when I went in yesterday they were closed. And no I’m not an idiot, it didn’t say «rite aid store» (because I know store hours and pharmacy hours vary) it said pharmacy!
Never again rite aid.

This pharmacy is the very definition of outrageously poor service. My daughter had her doctor’s office send them her prescription. I called to see if it could be picked up and after putting me on hold for at least ten minutes, a woman whose accent was barely understandable told me that it had not been called in.
My daughter was sick and had to call her doctor’s office back. After a fifteen minute hold, Urgent Care transferred her to the office where she was again put on hold for another fifteen minutes only to find out they transferred her to the wrong office. She had to go through the two hold periods all over again to tell the office they needed to send the prescription.
The office said they sent the prescription.
Another long hold to talk to Rite Aid and another assistant said, «No. They did not send the prescription.»
Two more long holds to get the doctor’s office again where they assured her they did send the prescription so she made them call Rite Aid. The pharmacist told them he did have the prescription.
Another long hold to Rite Aid where the assistant says «No. We don’t have the prescription.» She tells her that the pharmacist told her doctor’s office that they did have the prescription. She gets huffy and says, «I’ll check.» She comes back and without apology says, «Yes we have it. The pharmacist didn’t put it in the system.»
So, instead of walking over a few feet and checking the pharmacist’s pad to make sure they didn’t have it she made a sick girl jump through flaming hoops to get her prescription filled.
The operational part of a pharmacy
is not rocket surgery. You take the order, count out the pills and you give them to the customer. If you color coded the pills a monkey could do it. Yet, this team of bozos can turn a simple procedure into a fiasco.
If you can’t trust them to take an order, can you really trust them to get the order right? I don’t. We are changing pharmacies Pharmacist’s mistakes can be deadly and you have to be able to trust your pharmacy.

If there were minus stars, I would use them. This is the worst pharmacy in the valley. The staff is rude and dismissive. With the phone wait time you would think they have a line out the door but in reality, the staff is self involved. Horrible, horrible service. Find another location or pharmacy all together!

First the store is seriously understaffed. Be prepared to wait in line for a long time!
Today I went to get some ice cream from their parlor. The young lady was stocking some items on a shelf. She came over to help me, but decided she wasn’t going to wash her hands first. I asked her «aren’t you going to wash your hands first?» She lifted the gloves up as if to say I don’t need to. I said every other employee washes their hands before putting on the gloves and not to mention the big ass sign that tells employees to wash their hands! I always get ice cream from rite aid and I’ve never seen an employee not wash their hands before putting on the gloves! She had an attitude, but she washed them! Smh… I’m sorry I don’t want your dirty ass hands on my ice cream! Really?! Is it too much to ask to do your job correctly?!
Now to the pharmacy! I just moved to the area and started getting my meds here. Only have picked up medication here twice and both times I was supposed to get a call or text advising me that my meds were ready to pick up. Did I get one? Hell No! The first time I had bronchitis so U know I felt like crap! I went there to drop it off and the pharmacist new I was very sick and needed it asap. She told me it shouldn’t take too long and they will call me when its ready. I didn’t want to go home because if I went home, I wasn’t going back out. So I went to get food. An hour later no call. Then i went to Ross. Still no call! Then I went to grocery store and still no call. Then I just decided to go up there because now it’s been over 3 hours. Thank God I did go back because they were about to close! No one ever called to let me know it was ready! All the lady could say was I’m sorry I thought I called! The same thing happened a couple of days ago. I was in a lot of pain had a major migraine and my meds were sitting there for 4 days again with no call! I have never experienced such incompetence from a pharmacy! I would NOT recommend this Rite Aid location at all! It’s hard to get them on the phone and they are too forgetful to call u when ur meds are ready. WORST STORE EVERY!

Worst pharmacy after about 8 years of coming here. The drive through is closed most of the time when it should be open. The pharmacist will go to lunch while you are in line and make you wait hours. Happened to me on a Friday, came back on a Sunday, and got the same story. The automated service is a hit and miss. They’ve ran out of my drugs before. The help and people are just a cut below average. Go anywhere else where they know your name and it takes 5 – 10 minutes tops for a new prescription.

We get 19 prescriptions a month. They don’t always automatically refill like they promise. Prescriptions aren’t ready when promised. Only one customer can pick up at a time so there is many times a long line. We have been with them 3 months and are changing pharmacies today. Enough is enough!!!

I like Ritte Aid they have good specials, sales, coupons. This particuliar location is near to my home. Customer servce is not a priority, it is blasé service, ordinary, basic, whatever service.

Great stop for last minute items. It’s like a smaller Target minus the clothing. It has alcohol, ice cream, hardware, a pharmacy etc. Lines are rarely long and service is acceptable.
The only downside is everything is considerably over priced. I guess you pay for the convenience.
Parking can be a pain in the tush at this location at times.

I go to the pharmacy alot and hinestly I want to give it a low rating bc of the way it is… The people at the front besides the pharmacy is a whole different story of nonsemce. .I won’t even get on the disrespect from them my wife and I get but the pharmacy is usually very difficult to Deal with… though in the last few times I’ve been this young lady by the name of GRACE has not only been the most kind and carness person but her personality and her evrything is towards the customer… any day she’s working I recommend going there she’s a blast from the moment u say hi and bye… thought the gentleman isn’t to bad either they both make a very good pharmacy provider… Grace except coal just a grand satisfaction to be around… Thank you for making my medicine pick up so mich more well and convenient

I came in here a week ago, and one lady was running the whole store– and the line was LONG. I asked her if she was the only one working, and she said yes, that everyone else was outside smoking!!! I told her that was PATHETIC.

ICE CREAM. Its also a Nice Pharmacy with many of things I often need. Alcohol for cheap and medicine to help cure that alcohol.
The Good
— Big Parking Lot
— Alot of very Good Ice Cream. Did you know that they have been serving Ice Cream for Over 70. $ 1.37 for one scoop and I think $ 1.87 for two scoops. Alot of interesting and yummy flavors with free samples.
— Alcohol is cheap here. When I’m not shopping at BevMo i’m here for their amazing alcohol deals.
The Bad
— Usually only one Line open
— No Banana Splits or anything special