Walgreens

5 stars to this location because of one reason: Lucy in the cosmetics department! She was so genuinely friendly and helped me find the product I needed. Thank you Lucy for the great customer service :)

I’m happy that a Walgreens like this is so close to home. Regardless of the time of day or amount of customers in line, service is always top notch from the register, to the pharmacy, to the photo center. I’ve completely stopped going anywhere else for any drug store needs and have found that their prices are lower with a better selection of items. Their rewards program is always great and specials and sales can be found at virtually any time. Parking is never a hassle and there is even a drive-​thru on site available for the pharmacy during certain hours.

Good store — they just need to work on having enough staff to cover the photo counter. The staff always gladly takes back oversized prints that did not come out right.

So many issues within such few months. Unsure how 1 place can collect so few employees in their pharmacy with little to none competency. I am fed up and its been only a short few months

So I have been coming to this Walgreens since my family moved into the neighborhood in 2002. Honestly, never been to another location until this one and happy about it. I didn’t like other locations after coming to this one for at least a year because they’re usually dirty and staff is horrendous (except the one on Tampa I believe. Only went there when they just opened it).
This location is great because of the staff. They don’t only greet you, but also ask you how you are. And the occasional few actually know the entire family so it’s pleasant when one asks how they’re doing. Regardless of how long I’ve been going to this one, I love asking an employee where something is to get to it quicker (of course items I don’t know or remember) and usually the ones that pick up casual conversation with me; like about my hair because I always dye and tips on how to keep hair healthy. Plus she always comes to me because this particular location also has a redbox! Most of the employees know I have the best free movie codes I got from online!
Also, since my mom and aunt smoke cigarettes (I know :() I always run in to buy some for them and they remember exactly who gets what and even tell me oh your aunt was here earlier or your dad! This place is one of the last few that still recognize customer service. The only thing I realized is that they may go through managers a bit quickly.
I don’t usually go to the pharmacy at this location because I had it at kaiser… But they’re pretty friendly when we buy Advil Cold and Sinus during flu season. Their photos also develop and are ready fairly quickly!
Get the Walgreens reward card, we rack up a lot of dollars and when I went to get shaving cream one night (last minute), it ended up only costing me a dollar something.
Overall, I love this location and the staff! They’re also really clean and avoid any long lines.
Forgot to mention, the hours really suck! That’s the only reason I gave it 4 stars! When you’re sick you need a place open late!

Very nice, very attentive staff. No beer, wine, or liquor at this location. They sometimes have clearance items at incredible discounts.

Just went to walgreens to purchase a Sunday’s paper and was helped by the Manager Ivan, only to be dismissed and treated very rudely. I asked Ivan a simple question about what happens to the Sunday papers at the close of business. Ivan responded with a «I don’t know». I asked to speak with the manager and come to find out, Ivan is the manager but didn’t have a clue of what happens to the papers that are not sold. Dismissively, Ivan said «oh well good night, I tried to help you». I thought how rude but more importantly how unprofessional coming from a store manager. Where is the customer service these days, more and more it just seems to be non existence.

I almost didn’t go to this Walgreens because of some of the bad reviews I read on Unilocal.The pharmacy staff was wonderful. My doctor sent a prescription electronically and it wasn’t covered. They immediately called me to notify me. Then the pharmacist gave a call to the doctors office and change the prescription to something else that is covered. And they called me again to let me know that it is ready and what the co-​pay would be. When I came to the pharmacy to pick up yes the line was a little long. But there was only one guy helping the front and one pharmacist in the back. They were both running around and doing their best to help people. When it was my turn they rang me up quickly and the pharmacist talk to me about how to use the medication. Overall I was very happy with their service

I ordered a canvas print from the photo center and not only was it ready in about 2 hours for same day pick up but it turned out amazing! I was helped by Omar Vargas (I believe that was his last name) and the 5 stars are specifically for him. He went the extra mile not only by preparing a beautiful canvas for my parents anniversary but he helped me wrap the gift right on the spot!
I appreciate everything Omar did, he really understands the meaning of customer service!
Thanks again for everything!

I come off time to this Walgreens because I leave like across the street. So yes I’ve been coming here for years. But I never had any one fighting with me for a spot in line before. I wanted to pick up a snack before the bus got there. I was waiting in line and when, it was my trun. this man cuts in front of me a said the line starts next to you and I said excuse me I was waiting and nothing saids that the line sarts at the other cash register. It truned in a bum argument. Finally I ask for the person in charge. And they were really nice and helped me out. From someone who is a local I know people do crazy/​stupid things but never had I been bullied out of a line by a man 4times my age!!!

I’m sorry, but when a product for 15 $ is put in a spot for 4.99 $ and you buy two of them. You look at the receipt a little awkward and the employee should fix it then and there. But because I was holding the line up I had to come back. Another day off ruined. Especially because from the store to the car (15 feet) one of them vanished into thin air. Management offered no empathy. Only a video showing us leaving w/​2. I am so brain dead from these half rate little markets taking our time and money covered in the illusion of SAVINGS. I cried all the way home for the horrible month of shopping to win, o my to lose. No wonder people are angry and sad everywhere I look. I give up. Some homeless man gets an expensive arthritis medication tonight.

This location is kept up with all merchandise and stocked up. What usually needs restocking on a daily basis are food items and beauty products. Theres a drive thru pharmacy
The store itself could be a little cleaner. Sometimes homeless people chill behind the Walgreens or right next to the church next door.
I usually walk here and have never had a problem. Parking is plentiful and there is a private lot. It is conveniently located in the corner of Mason ave and Sherman way in the city of Winnetka.
The reason why i gave 3 stars is because there is no interaction from staff. This will most def make the store instantly better.

Got there and had some difficulty finding what I was looking for before someone noticed and helped me. I walked to the register to pay, and there was no one anywhere in sight. I wasn’t sure if I was supposed to guestimate the tax, leave the cash and walk out, or if I was in a hidden camera show. After a minute or so I went hunting. Found someone, asked for help, and bought my stuff.
Just surprised me that there wasn’t an attendant at any of the registers.

I go here for Redbox/​movie night. I like that they have the machine inside.
Also, can’t go wrong with their cheap candy. I stock up on the candy boxes that are 3/​$ 3. Those are like $ 5 each at the theatre so it’s good to sneak em in for a cheap candy snack. Also, amazingly there’s no hobos hanging out here so I feel slightly safer coming here with my kid. Never at night though. Lol.

I have to say that I had the MOST wonderful experience I have ever had at this Walgreeens. Lucy was so AWESOME! She greeted me as I walked by her and then helped me locate an item. I was so impressed by how she also told me to come back to her for an easy check out. Lucy is such an asset to the Walgreens name. Thanks for the GREAT customer service.

DO NOT GO THERE (unless you have all day to wait on them)
PROBLEM: I had a prescription sent here by my Dr. electronically. I called them and I was told to call back in 1.5 HOURS to make sure they got it. I called back and was put on hold for over an hour 2.5 HOURS later and still on hold I decided to drive there because they were not picking up at all. When I got there they only had 3 customers and I was still on hold. It was my turn on line and I finally hung up the phone. I told them I was there to pick up a prescription and said I had to contact the Dr. cause they didn’t receive anything but earlier that day I was told they were going to call and I was never able to check the status of the prescription because they don’t answer the phone. I stepped outside to call Dr’s office and tell them to forward the prescription to another pharmacy and they tell me Walgreen’s is on the phone with them as well and my prescription is going to be ready in another hour. I told them I couldn’t wait that long and requested the pharmacy change anyway. HORRIBLE COSTUMER SERVICE!
FIX: go to DESOTO PHARMACY (roscoe/​desoto) Wait time 10 – 15 minutes or they’ll call you as soon as your prescription is ready for pick up. They called Dr. and Walgreen’s to cancel my prescription (yes they billed my insurance without me picking up prescription and after I told them I was going elsewhere). All in 30 minutes

I’ve been going to this Walgreens for over 5 years, and every time I go it’s a pleasant experience.
The Pharmacy staff is knowledgeable, and I’ve never had to wait longer than 5 minutes in line. They also have a drive-​thru for the pharmacy which I find to be VERY convenient, especially when I’m in a hurry.
The Cosmetics department is usually very clean, organized, and clutter free which makes it a lot easier to find what you’re looking for. Lucy is absolutely WONDERFUL! She always acknowledges me, is very knowledgeable about ALL the products (not just cosmetics) and goes above and beyond to make you feel like you’re cared about and are a valuable customer. Every time I see her she makes me smile and makes me want to come back. She is excellent and consistently provides amazing customer service.
I haven’t been to the Photo department in a while but I used to go every month or so, and their staff is great. During one of my visits, when I had no idea how to use their digital copying machines, they went above and beyond to help explain everything to me, and even stayed by my side to make sure they could answer all of my questions.
Every time I’ve made a purchase at the main checkout counter, the cashiers have always been friendly and have even gone out of their way to help find me coupons (which, lets be honest — is a very appreciated gesture during these hard times).
Overall, I think the staff is completely WONDERFUL and really do provide «excellent customer service», which seems to rare at most places. They actually care about their customers and take the time to show it. I would absolutely recommend this Walgreens.

lake any other wall-​greens nothing special or exciting about this one

I have never had anything but a lovely experience at this Walgreens. Lucy at the cosmetics counter is extremely knowledgeable and will help you find the bargains you want or the product that works best for you. Marlin and Justin in the pharmacy are the most thoughtful and helpful pharmacists and will go out of their way to make sure you get your prescription filled when you need it, if not sooner! The manager has always been great, the rest of the staff is always friendly and super available for anything you need. The place is relaxing to browse through, the print area gives gorgeous photos for very reasonable prices with a large selection to choose from. I can’t recommend this Walgreens enough.

Manager tells man having a heart attack to CALL 911 HIMSELF!
Im sorry but this store should be completely and utterly boycotted. Who in the HE-​to the Double LL tells someone who asks you to call 911 to «You have a cell phone call 911 yourself.» The manager’s defense later, «He looked fine, and 911 asks alot of questions»…Seriously WTF? 911 is no joke, and if someone asks you to call 911 because they arent doing well… YOU DO IT!
Please …PLEASE…boycott this store, or write to anyone who will listen what a JOKE the manager is and how utterly UNTRAINED and INHUMANE these people are!