Bob Evans

If you can’t cook an egg right, why are you even a cook? Ordered over medium eggs. They were so runny it was translucent like it was not even cooked. I will never be back. Good luck with your chef that has no cooking skills whatsoever.

My friend and I eat here sometimes a couple of times a month, but it’s always b/​c in the moment, it’s the most convenient. That said, I DO like their Farm Fresh chicken sandwich with the portobello mushrooms and spinach quite a lot. But it’s probably the best thing on the menu.
I rarely write reviews for these chain restaurants b/​c I find them to be average on the whole and about the same anywhere you go; however, I will take the time to do so if I find something particularly appealing… or vice versa. Our last 2 visits to this particular BE have been less than satisfactory, and despite the fact that I often receive coupons, I don’t know if I want to go back.
A couple of weeks ago, we went in later in the evening for dessert and coffee. Usually we go out to Longhorn or Macaroni Grille when we want dessert and coffee, but we were both tired, this BE was less than ½ mile from home, and we were on the way home from Wal-​Mart. My friend ordered the strawberry shortcake, and I ordered the apple pie. Her shortcake was obviously stale; it crumbled when she touched it with her fork, and there was no moisture in it. But she had lots of strawberries on it, and she said that was enough ti make it palatable. My pie, on the other hand, was NOT palatable. The bottom layer of dough was barely cooked. I ate a few of the apples out of the center, but I couldn’t eat the rest. I would have told our server, but after she delivered the food, she did not revisit the table. When we checked out, I told the cashier that I had been unhappy with my pie and the reason why; I also told her I had not eaten it. Her response? «Really? I’m sorry about that. That will be…» and she rattled off the amount of the bill. There was no, «I’m sorry. Let me take that off the bill.» Or «I’m sorry you were unhappy. Let me get a manager and see what we can do to make it right.» Or even, «I’m sorry. Here’s a voucher for a free dessert another time.» Any of those would have been the right and acceptable way to handle the situation.
Despite that unhappy visit, we returned last week for breakfast and had the unfortunate luck to get Victor as our server. We have had him before, and every time we are disappointed in the quality of our service. We initially ordered our drinks: a water with extra ice and a coffee with half and half rather than that fake cream they use (and this brings up another point. Where «down on the farm» do they serve artificially-​flavored margarine rather than butter, artificially flavored and chemically-​enhanced «cream» rather than the real thing, fake syrup, and powdered hollandaise?). We received our drinks: water with about 6 ice cubes in it and a coffee with a pitcher of the fake cream. Victor fixed it, but we were already off to a bad start. Next we ordered our meals; we both ordered our hashbrowns extra crispy, cooked on both sides. Normally, they throw a pile of par-​cooked shredded potatoes in a pile on the grill, lightly brown one side and serve them that side up so you don’t notice that none of the potato underneath that top layer is actually cooked… or brown. Since they are called hash BROWNS, I like mine brown. I also ordered bacon since I have an allergy to sausage and ham. We received our meals. I had sausage links, and neither of us had extra crispy or brown hashbrowns. Since Victor was not returning to the table, we flagged down another server and asked her to send him over. She asked about, and we explained, the problem. Victor then came out with the bacon and said the hashbrowns were back on the grill. I had finished my entire meal before they came back out, now REALLY brown on one side and totally uncooked on the other. I ate the top layer and left the rest. At this point, we had neither the patience nor the time to wait anymore for it to be fixed.
When we got to the register and the cashier asked if everything was alright, I told her not really. Again, there was no inquiry about what the problem was or how it could be made right. I see this really as an issue of training. It’s obvious that a dissatisfied customer is something that makes these girls nervous, that they don’t have or don’t know the procedure in place for dealing with unsatisfactory service or food issues, and they are not interested in learning.
At this moment, I have no desire to return to this particular BE. I don’t know that I would recommend it to anyone else, either.