Dunkin Donuts HQ

Ok Dunkins. You have a great company (wait, really. 3 stars??). Sort-​of.
You have SO much to improve and do BETTER on, but for now, your under-​average.
Specifically, I live in the small, quaint, Town of Westwood Massachusetts (where, by the way, I can see your corporate from University Avenue in my town, so I’m very, very close!), where there are 4 restaurants (surprising, yet we should have 2 others in different sections of the town, but whatever), only ONE has a drive thru. I LOVE Drive-Thru’s!!! Make more of your restaurants have DRIVE THRUS and make sure each town at least 2 or 3, over 1, like my community. Anyway, the company also should work on drive thrus!!!
Other than that, I mostly love Dunkins. They have great food (yet I think I prefer Honey Dew over Dunkins), normally great service, and somewhat convenient locations. I consistently meet great employees at close to all of your restaurants, which is greatly appreciated (since everyone that works at McDonalds is miserable!)

Please consider carrying Truvia. You carry equal, splenda, sweet and low – all of which have no calories but all of which have known health problems and cancer links. Truvia, the most delicious sugar on earth, has no calories and is natural with no health problems. Why don’t you add it (or replace one of the others with it) and use it for marketing? Set yourselves apart! I carry packets of truvia with me at all times but I can tell you I am getting tired of having to provide my own truvia twice a day when I get my ice coffee. Cancer agents are available for sweeteners but not healthy alternatives? PLEASE! SOMEONE IS GOING TO DISCOVER TRUVIA AND MAKE A KILLING BEING THE FIRST TO OFFER IT AND I WOULD LOVE IT TO BE DUNKIN DONUTS!!!

Dunkin’ Donuts is the ubiquitous East Coast donut chain. The furthest West it has reached is Santa Fe, New Mexico… a lone outpost in the Rocky Mountains where college students&sentimental New Englanders wolf down sugary donuts. Dunkin’ Donuts has great seasonal flavors like apple, pumpkin, and the regional favorite Boston Cream.
Some guys drown their sorrows in beer, others in these sugary confections. They’re that powerful.
Thanks to
one can enjoy Dunkin’ Donuts coffee, far superior to Starbucks. The Dunkin’ Turbo is high-​powered, there’s the delicious hazelnut, and a strawberry-​flavored girly one perfect for watching the BBC version of «Pride and Prejudice» or
Dunkin’ Donuts keeps America fueled for the day!

Are you aware how much I love your coffee? Believe me I do, however the price of your coffee has gone up substantially since this past February when I could buy 4 Lbs of Dunkin Donuts Coffee for $ 19.99, it is now $ 10.99 a Lbs. That percentage HIKE IS HIGHER than my pay raise, being an Assistant Property Manager. My understanding from some Dunkin Donut Managers is that you changed vendors thus the price hike. Would you consider working out a deal with your new vendor & say look, since you took over as OUR New Vendor/​Supplier, our profits have suffered as not as many people are buying our coffee in just 8 short months & we need to negotiate a better deal to make it sellable to the people who love our coffee. Have you not learned anything from the recession we are in??? We are in it because prices are way to high including gas, electric, heating, tolls, food & taxes. Everyone needs to drop their prices including Dunkin Donuts… become the leader again. Start lowering your prices & advertise it!

Our story so far…
Cost cutting douchebags at corporate (copro-​ate) screwed up the donuts twice over. The slogan for Dunkin Donuts used to be «time to make the donuts». Now the slogan is «Time to poop the donuts out of a machine.»
Most donuts are machine made offsite and decorated at the store.
The sacrifices in quality at the venerable Dunkin’ Donuts saddens me. It was the only franchise I’ve ever had any loyalty to. Here’s a list of what’s gone downhill.
— From 52 varieties down to a fraction of that. And they’re not as fresh.
— The death of THE ‘Dunkin’ Donut’. The signature donut with the useful little handle appendage for dunkin’ in your coffee or milk. That was their flagship donut. The machine can’t make that donut so they cut it.
— I mourn the loss of the French Cruller. My all-​time favorite. The French Cruller was a beautiful princess of a donut– frilly, delicate, and sublime. It has been making appearances at certain locations. The problem is that the cost of making it is higher than other donuts, so they don’t want to carry it because the loose money on it. Like 4 cents assholes.
— Crullers are now called «sticks». Was «Cruller» too high-​brow? I don’t want to eat a «stick» anymore than I want to eat a ‘staff’ or a ‘rod’ or a ‘stool’.
— Crullers have lost the neat little twist. Now they look like deflated turds. Once again, the MACHINE can’t make a cruller. I have to say that I’m developing some strong feelings towards the VP behind that machine.
— Donut size is shrinking. And now the donuts are trans-​fat free. It’s a donut. It needs a lot of fat to taste good. Now the donuts are dry and chewy.
The focus is on new initiative products. Donuts are sidelined. The parent company changed recently but that hasn’t helped. I regularly see pathetic looking donuts with sloppy or skimpy frosting, not enough filling, freaky shapes, etc. In the golden years when the founder was still alive none of this low-​quality crap would have happened. For shame.
Memo to Dunkin Donuts Operations:
Revive donut quality
Undo some of the cost cutting. You’re screwing up a good thing and you should aspire for something better than ‘half-​assed’.
same site as

Let me be the first to congratulate the big DD for their new line: the Milky Way Hot Chocolate & the M & M covered donut! After all, what could improve a cup of sugary milk and chocolate more than mixing in some candy! And what could improve sugar frosted fried carbs more then a nice coating of M & M’s! Wow!
I recommend a heart-​smart meal of Sausage, Egg and Cheese on a buttery croissant-​now available in a gravy boat! Chocolate Gravy! Delish!
Also, thanks for lending a hand to the onslaught of Rachael Ray overexposure! Yum-​O!