Gap

I really only went in this store to get some newborn clothes for a friend’s baby. I was pleasantly surprised by the sale racks with the baby clothing, the prices were significantly marked down. I wouldn’t buy any of it full priced, way too much for something that will only fit for a few weeks. I checked out some of the women’s clothing before leaving and couldn’t understand why Gap prices have gone up so much since they first came on the scene when I was a kid. I’d definitely go back for the little tykes sale section though.

I love the Gap, but this is not my preferred location. The store is small. The clearance areas are minimal and the sales staff is not particularly helpful. I always have better luck at the Gap Factory Store in Wrentham or the Dedham Gap location in Legacy Place. If you want customer service, definitely go to the Dedham location instead. Parking is much easier here than at Legacy, however.

The store itself is fine, the customer service is terrible. I try to go to Dedham or South Shore Plaza if I can .
Most of the employees are rather pushy especially about opening a Gap card .they aren’t friendly to babies /​children in the children’s side which is totally odd. They act almost insulted if you decide to return and not their fault but the return policy at Gap is terrible, 60 days even if you have the receipt. It’s too bad that it’s like this cause it’s so close to me but I’d rather drive the distance and not get the snobby, condescending treatment !

Awful customer service!!! The manager, Susan Keith, was so unhelpful and rude that I am filing a formal complaint with the company. Absolutely unacceptable and disgusting behavior. This woman should be fired immediately for insulting a customer, refusing to help and walking away. I even had customer service on the phone telling me she was in the wrong and for her to call store help to resolve the issue. She kept telling us there was nothing she could do. She is incapable of doing her job. I will never go back to this location.

Easy returns, helpful and knowledgeable associates and always kept clean. My preferred GAP location!

April M. from Boston, that is pretty mean.
I like this store a lot — it’s clean, parking is easy, they layout is open, fitting rooms are spacious, and the sales people are extremely nice and always let me double my coupons, direct me to special sales, and help with sizing.

Best Gap in the Area! Easy parking, friendly employees, and great sales!

Since when did the GAP start hiring old women who look like Talbots saleslady rejects!!! Shame on this Canton, MA location!!! I was visiting a friend who lives outside the city in Canton, MA I wanted to take advantage of the 30% off for recycled jeans promotion that I was so enthusiatically told about at the Copley Mall location. Next day I go to the Canton, MA location. BIG MISTAKE. Both sales ladies had low to no energy they looked like they would rather be smoking cigarettes in Atlantic City rather then help me find some dark wash ultra skinnies!!! They were not friendly or helpful at all I felt that I was bothering them to ask questions. I put down both pair of jeans I wanted to try on a left!!! I know I should not discriminate but I wanted to tell both of them: granny please go home and give that job to a cool college aged person who actually likes the GAP lifestyle, brand and clothing!