Interstate Wrecker Service

Zero stars. The absolute WORST customer service I have ever dealt with in my life. These people should be ashamed of how they conduct themselves.

Overpriced. Terrible service. Owner is deceiving and treats customers like an inferior. He told me I could pick up the car no problem as long as I paid the towing fees. When I get there he states that the circumstances have changed and he cannot release the car to me. Just because Interstate works with the state police doesn’t give them the right to treat others as children. Avoid this company at all costs

Mike essentially stole our wrecked car and sent it to Allied Recycling, despite the fact that it was being processed by our insurance company as a total loss. They wanted $ 275 in CASH and for us to sign some sort of release. The state police really helped screw us on this one.

Very Rude service!
I had an accident on a Saturday and was told by the state troopers that my vehicle was transfered to Interstate. I called them on the same day within an hour from my accident and they told me that I could go there and pick up my personal items from my car. When I got there after half an hour THEY WERE CLOSED… Not only that, but when I tried calling them on Monday to make arrangements for me to pick up my personal items, they had me on hold for 10 minutes!!!
The demeanor of the person on the other side of the phone line was such like I OWED them money, or I had done something terrible to them.
A FEW DAYS LATER.
On Monday I went to pickup my personal items and I called ahead to ask them if it was OK to be there at 9:00 AM, and if the address I had was correct. They told me to go there and pickup my personal items from my vehicle.
When I got there I was told that the car was not there and that I had to go to Dedham and wait there for one of their guys to show up to open the junk yard doors for me. I went there and waited for over 40 minutes until someone finally showed up by ACCIDENT!!! the guy had no idea what I wanted, or why I was waiting there. After some back and forth with his boss at the Washington St. office I was finally allowed into the yard and retrieved my belongings.
When I tried to pickup my plates from my vehicle at My insurance’s junk yard a couple of days later, they told me that the Interstate Wrecker had removed them. I called them to make arrangements to pick up the plates and they told me to go to their offices at Washington Street. I went there and of course they told me that they could not find my plates. After they talked to their walkie talkies, and with eachother at the office… they searched in a trash bin and just threw them at me! No apologies, not an explanation, just rude, RUDE service.
I am not sure why the State police is using them, but if you have an option stay away from them.

If they can’t do it, no one can!
They can tow it all, from bikes to airplains. Some of the best trucks, and the best help.