Pearle Vision

Hello all,
Just wandering through this evening and decided to write a review regarding this Pearle vision ctr that I have visited now on several occasions. I got a pair of glasses there 2 years ago and it took a few weeks to get them because they said that «progressive bifocals» take longer to come in. Also, when I received my glasses, the lenses weren’t properly placed and the corners of the glass were sticking out and not seated correctly. I had to take them back in and then come to find out that a piece of nylon cord was also sticking out and poking my head so they had to take them back again and it took approximately 3 or 4 weeks total, for me to finally get my glasses and to keep them. I really have enjoyed the glasses but they haven’t even lasted 2 years yet and there is a big «chip» in the lens that I did NOT have anything to do with putting there!
The best part of my visit and visits, has been the service employee named «MIKE». He has been helpful, kind, courteous and always helpful. I brought my 22 month old glasses to him about a month ago and he went back to ask the Optician if they might remake my lens because of the chip and the possibility that it may be a «factory fault «problem. He came back and was very sorry but told me that the Optician couldn’t prove that it wasn’t my fault, so there was «nothing they could do»…even though the glasses were over 400.00 ! Well, it wasn’t his fault anyways. He’s waited on me or helped me on several occasions and I cannot say enough good about the way he’s treated my daughter and me.
Well, the other day I went into this specific Pearle Vision in Canton, MI and there were two older women working but «MIKE» was not there. I had my new prescription with me and was ready to either get new lenses for my comfortable glasses with the chip in the lens which now needs to be a different script anyways… OR possibly a new pair of frames and lenses? I wasn’t quite sure which way I wanted to go when I walked in the door. It wasn’t too busy but just a few people in there looking around.
The little bit older woman with a little bit longer hair waited on me or started to and then right in the middle of our conversation, right while I was sitting with her in front of a mirror with the glasses I hopefully and possibly wanted; and right in the middle of our conversation, she told me that a boy «over there needed contacts and she’d be right back»! So she kept helping me for another moment and the other woman who was working with her, the woman with the shorter hair, came over to us and to the woman that was helping me; and she said «I can take this boy with the contacts for you? Do you want me to do it?» The woman who was helping me told her «No, I will be right over». The woman stopped helping me right int he middle of our conversation and «sale“and she went to help someone else with contact lenses. She proceeded to talk to him and then call an insurance company and I was aghast !!! I was horrified that I was still sitting there at least 10 minutes later while she could’ve cared a less ! She was helping someone else and even though the other woman had OFFERED to do it for her so she could continue on with me, she left me and went on to someone else.
Needless to say, I got up and gathered my things and I asked the other woman who hadn’t been helping me and who wasn’t on the phone, I said «When will Mike be working again?» She told me he’d be back on Saturday the 7^th (this was Thursday the 5^th of January) of January! I told her I was leaving and that I’d be back when Mike was there!
I will go back on Saturday (tomorrow) and I will tell Mike about what happened. I will see how he responds to what happened to me and how I was treated by that older woman on Thursday. She also told me that I «looked better» in a pair of glasses that I already had said that «I didn’t like»!!! I have also been told by my Optometrist Dr. for years, that my frame MUST BE a 48 or 49 and NO BIGGER because my face is very small and I am petite. Anything else looks much too large on my small framed face. Well, this woman that was helping me and stopped in the middle of our conversation to help someone else, she told me that these pair of size «50’s» «looked better on my face»!! NO NO NO… even my husband who has no fashion sense whatsoever without my help or my daughters help, said that the «50’s were much to large and sticking out on me» too far! I even argued with her and told her what my Dr. has said for years about me being a total 48 or at the most size 49 glasses frame! She was rude and crass and just not a very pleasant employee to have to deal with the public! She was actually pretty miserable seeming and showed that attitude towards others.
I will see how I get treated on Saturday when I go and see «MIKE»…otherwise if not for him, I wouldn’t be back to this center!