SynergyOne Solutions

Quick to respond, very professional work, honest and fair treatment. I highly recommend SynergyOne for any water/​cleanup situation. My water heater died and they were at my house working to clean up the mess within an hour of my call. It was completely cleaned and already drying within hours. They also diligently followed up on their cleanup to ensure everything was dry. There was a slight hiccup on invoicing but the owner of the company actually called me personally to clear up any issues. They clearly put their customer first. They should be your first and only call when you have a restoration issue.

I had a very positive experience with Synergy One. They made the project very easy for us and they were extremely professional and respectful of my house while working here. I would recommend using them to anyone and I would use them again anytime I needed anymore work done. Y

Thank you for coming out so quickly to take care of our damaged basement from water. We were very happy and were able to ger back into our family room sooner than we expected! We were very pleased with your professionalism and courtesy.
Thank you again,
Steve Quigley
Melrose Ma

Probably the worst company I have ever dealt with. They do not return calls, they use sub-​par materials, and their sub– contractors caused even more damage. Not only is their work terrible but the people who run the company (Michael Rufo especially) are nasty once they get their money. A repair that should have taken 8 weeks is now going on 8 months and still not finished!

This was the worst vendor I’ve ever used. Hired to perform an Air Quality test. The IAQ results were delivered 3 weeks after taken, not within the 2 – 3 days promised/​industry standard. Emails regarding the status and a question about the results went unreturned. Phone calls were met with hostility, Debbie was argumentative and Angela was unresponsive. The invoice was $ 200 over the estimate, full payment before results was not communicated until several inquiries were made and yet it still took 12 days to get results after making payment. The delay significantly impacted our health and ability to move forward with repairs. The results when received was a cut and paste report and after showing the results to several experts since inquiries went unreturned no one had ever seen such vaguity. We subsequently hired another firm to perform remediation and another air quality test. They charged ¹⁄₃ less for the test and the results were returned in 48 hours. It’s unfortunate that this firm took advantage of people who hired them in an emergency situation.

Similar to Jacqui C’s review, our experience with SynergyOne and Wilson was atrocious. Almost blow by blow about unresponsive calls, as well as missed appointments resulted in me almost filing a suit with this company. The ONLY time that they will show up on time is when Code Blue sends them to the scene to evaluate. I am guessing this is similar to tow truck drivers who want to be first on the scene so that they win the race. After that, you will not receive a response from them. My wife and I each wasted days at the house waiting for their crew and no one showed. When I did get a response, it was a smart remark.
Their collections department must be busy. Two months after their crew was on site, I get a call telling me I owe my share of the deductible to them… immediately. I was told by my insurance company I had to pay Code Blue (a dispatcher). SynergyOne told me that was not accurate and I owed them. I asked for an invoice so I could confirm with my insurance company. I then received an e-​mail from SynergyOne saying they don’t give invoices for deductibles and I have 7 days to pay or else I will be sent to collections. Wrong person for them to try this on.
I called Code Blue and my insurance company. They sent me SynergyOne’s invoice and it had HUNDREDS of dollars of made up equipment charges and repairs. I was very quick to point this out and it makes me happy knowing SynergyOne got what they deserved from my insurance company.
They are spineless. Multiple times during the process I escalated and escalated and no one of authority even once had the decency to pick up the phone and speak to me. They are a local business and I hope people heed my advice. When Wilson was made to come back to my house for the asbestos sampling, he even brought a woman from the office who was supposedly a ‘field agent in training’. She was dressed in business slacks, an overcoat and heels… with 8 feet of snow on the ground. These people are not to be trusted.

This is a long one, so put on those reading glasses…
I was one of the many thousands of people who had water damage in my house this winter thanks to ice dams. My insurance company sent me to Code Blue, who sent SynergyOne to my door. Wilson showed up, on time, and pleasantly enough to inspect the damage, and called our insurance company to give them an update. I listened in. The
. asked for him to do wall samples to check for lead and asbestos, as our house was just old enough for that to be an issue. He argued with them and then finally agreed. He left and said he would have someone stop by to do the samples and then get back to us on when they could do the demo on our dining room. The next day we noticed some small damage in our living room, so we took pictures and sent them to Wilson to let him know that there may now be more damage and could he stop by and take another look. He said sure, and that he’d have his guys take a look and grab a sample.
The next week a big truck pulled up, unexpectedly, and several guys got out, came in, and began to tape off our dining room. We asked them about the wall samples and they said Wilson never said anything about it. We asked them about the living room damage and they said Wilson didn’t say anything about it. Then, unceremoniously, the demo began. They sectioned off the room with plastic sheeting and painters tape and we spent the day upstairs, trying to get in touch with Wilson. We assumed, foolishly, that the men would take a sample of the drywall they removed and give it to Wilson for the asbestos and lead check. We called Wilson, we texted Wilson… no response. SynergyOne left their dehumidifiers and huge fan in our dining room, along with the tape and sheeting, so we stayed upstairs… eating and working in our bedroom. Now, we have a 3 month old, so we kept reaching out to Wilson to find out when we’d know about the asbestos or lead… no response. Then random guys showed up for the equipment pick-​up, tore down the sheeting and tape, and left. Again, they had no word from Wilson about samples or checking for additional damage.
That’s when we got really pissed. Not only did they remove all the water-​damaged area but they damaged a big area of the ceiling that was not part of it and had hid it from us by putting painters tape over it. The pick-​up team left it up there and when we took it down, there was a big GOUGE in our ceiling, about 3 feet long. NOT OKAY. They also left some damaged molding behind with exposed nails, a very large amount which we now have to dispose of. Still, we had not heard from Wilson about neither the living room damage nor the testing. Meanwhile we received a call from Code Blue asking us how things went, and we told them about our frustrations, and they acted as if it was no big deal. We, again, reached out to Wilson, trying to get him to respond, or come back, we let him know about the damage, and our concern about our health if there was asbestos… no response.
Weeks went by and Code Blue called, asking if we were going to be using SynergyOne to fix the damage… not on your LIFE! I personally sent wall fibers out for testing (thank goodness it was negative), but this company could have endangered my family, and they still haven’t taken responsibility for damaging my ceiling. THEN… I got a check in the mail from my insurance company… yet still no word from Code Blue or SynergyOne about payment to them… so I called SynergyOne. I asked them if Wilson was ever coming out, and was rudely told no. I told the admin on the phone about the trouble that was caused and how angry I was and her only response was to be rude and mention that we had an outstanding balance to pay them. She acted like we were somehow in collections, or were delinquent. I informed her that we had never received a bill, not one. She emailed me a bill with absolutely no details on it and now I have to go through CodeBlue to get more details.
There is a part of me that wants to see if they try to bill me for the wall testing or give me any kind of discount for the damage they did to my ceiling. I doubt it. I certainly would NOT recommend their services to anyone… I want to be done with them, and I can’t wait to see what their itemized bill shows. They have me ready for a fight.

Two years ago (Dec 2012), I had damage to my property resulting from a windstorm– basically half of my deck collapsed. I immediately called my insurance company and the appraiser came out. This was in January. The insurance recommended this company and promised that everything would be ready by spring. Everything with dealing with Synergy One was a disaster. It took them six months to get a permit from the city to do the work and they had excuse after excuse. For unknown reasons they didn’t even apply for the permit until late May and then it took another month and a half for them to go «pick it up.» When they finally did the work, they used mismatched wood and when I addressed that, I was originally given the option to stain the entire thing– I said I wanted that done and then they refused to do it. THEN, the frosting on the cake of the whole situation is that they tried to charge me almost $ 4,000 when my insurance company had already paid them and all I owed was the deductible. This company is shady and does spotty work, avoid at all costs.

I had a toilet flood in my rental property. I reported it to my insurance agent who provided me with a Service Master phone number. This company responded to the call to Service Master. Right from the very beginning I was complaining to the «Wilson» about the poor performance of the men he sent in to do the demo work and I had to call 2 times before they came to remove the drying equipment! I assumed the bill had been submitted to my insurance just like every other time I have had this kind of work done. I received a phone call 2 months later demanding $ 5300 tomorrow or it is going to collection! I have never received an invoice or bill from them to date after asking several times and providing my home address! Repeated calls from «Peter» threatening to put a lean on my property and turn the issue over to their Attorneys. I received another call from him today stating «We just found out the check you cashed from your insurance company was made out to us». First of all if it was made out to them then how did I cash it? That money was used to pay the contractor and carpet installer bills… who’s invoiced I did receive and promptly paid! I can’t come up with $ 5300 dollars overnight. They are demanding money from me. The claim is still being processed. And they are trying to bully and harass me into paying them when they have never sent me an invoice. Thugs, bullies and scum bags! Never use this company!

Dont use this company they dont pay their sub contractors they tell other subs on the project to call other sub contractors for payment. They hang up on subs trying to recieve payments terrible terrible company to work for. I was a sub on one of their contracts in Leominster and have been threatened by 2 other subs on site for payment who worked on the project seperately in the same time frame. We did the work in March and still have not seen payment ourselves. The office manager says deal with it or see me in court and tells me i should just tell all the other subs to call her in which she is totally unresponsive. Stay clear of this company or you will have nothing but problems.