Smog Check Wolf’s Towing & Auto Repair

If you have a choice in what towing company to call do not call this one that’s for damn sure. First my roadside assistance calls them and tells me that they’ll be at my location in 40 min… I wait 50 and call wolfs myself which then the phone was picked up by the most rude lady like why was she mad at me that I was expecting my car to be towed by then. They said they got no paperwork and so I had to call my roadside assistance again. The second time around I called to make sure that they were coming and they said ok we FINALLY got my paperwork after an hour. Then they say estimated time is 20 min… They call AGAIN after 25 min and the guy that’s supposed to be towing says he just got the papers… are you kidding me so I’m guessing in this company the people are so slow in the head that it takes 25 minutes to walk the paper over to the towing guy… unless the place is a mile long then idk what is wrong with this company. If you need somewhere to go do not rely on these people to follow their own word and with their rude ass remarks.

My local dealership sent Wolf’s Towing to pick me up after my car wouldn’t start and it could not have been a more pleasant experience! The driver, Mike, was absolutely amazing. I was stranded pretty far away from our destination during rush hour (or in LA, rush hours…) and yet he was there in no time and very kind about it. I was also really impressed with how efficiently he got my car out of the very tiny parking lot! He was great company on the long drive out to Santa Clarita and made the whole experience so painless and enjoyable. Thank you Mike and all of Wolf’s Towing for saving the day! :)

Tonight one of the Wolf’s flat bed tow drivers at Magic Mountain purposefully tried to run into my car. No joke. He road raged out then sped up to be even with us in a turn and intentionally drove into our lane (two lane wide road) as he was parallel to us. Then he started taunting us by yelling at my boyfriend and sped off, weaving dangerously in and out of the other cars trying to leave Magic Mountain.
You should be aware of who represents your company on the road. Regardless of who made an error, this is completely inappropriate and dangerous behavior. It was a bald (or shaved) head, 30s looking, Caucasian male driver. Was at about 12:30a on Saturday/​Sunday.

You guys need to do something about one of your employees hanging around our apartments at different hours in the night. He doesn’t do anything, but just sit there blocking parking spaces. He never tows anyone, nor is there a reason to do so; he just sits here on 8^th and Newhall. A lot of times he’s not even in the truck. If it were up to me, someone would be getting fired.

I wish I could give more than five stars after a long frustrating day of dealing with my insurance and another towing company. I’m so glad my car was brought in by Wolf’s towing! Jose was there to get me 45 minutes before the insurances ETA. He actually beat me to my car, and wasn’t the slightest bit upset that he had to wait a few minutes for me to show up! He was so friendly and helpful. He had to push my big 4 door suv out of a parking spot before loading it up. Not ONE complaint out of his mouth in the 90+ degree weather! He was so quick to load it up and take it to the repair shop! Their truck was in great shape, clean, and didn’t seem to have any problems at all. Hopefully I won’t need a tow again, but if I do, I know who to call!

I was provided Wolfs towing service through Toyota care. I called Toyota care at 1:25pm for a flat tire switch out– they gave me an estimated time of maximum 60 min and told me Wolfs would provide the service. I called Wolfs at 2:03 and they told me it would be 30 min which would still be about in the 60
Min time frame I was given. Wolfs did not arrive until 3:15pm. 10 min shy of 2 hours of my initial call — I called their dispatch several times after I had surpassed their time frame and was continually told a few minutes! The service guy who came and fixed my tire said he only knew of my call for 15 minutes… Which was surprising/​unbelievable to me since I had called their office 6 times over the last 2 hours. I wish I could post pics so I could post my phone log to them! I’m not sure what happened but I would not call them in the future and spoke to Toyota care about them being 45 min later than expected… Without even a phone call or notification on their end letting me know they would be late!

Wolf’s Towing saves the day again. Thanks, Jesse and Wolf’s Towing for helping us out.