Monterra Ridge Apartments

If I could do it again, I wouldn’t.
REASONS:
— ROACHES! FLYING ROACHES! MUTANT ROACHES! ROACHES OF ALL KIND!!!
They are literally manifested from the root of Monterra Ridge. They even got into and ruined my Keurig. About 30 of them were living in there without us even knowing. And spraying only helps temporarily. We have came to the conclusion that a bed of one million-​plus roaches live under the apartment complex at all times
— Management will argue with you like a child. Pedro is the MVP in that
— They are constantly snooping on your balcony to see what you have, and will put notices on your door if you have something they don’t like
— Dog pee and poo galore! The stench is horrendous. Especially in the summer when its hot. No one cleans up after the dog messes that are left behind
— The windows are ALL plexi-​glass. If it is windy, they will pop in and out and wobble
— Very cheap repairs. There was a lot of damage from previous tenants and they didn’t fix any of it. We just let them know of all the damage the day we moved in
BOTTOM LINE:
My roommates and I really hated living here. For even MORE reasons other than the ones I have already listed. And now they are making it difficult for us to leave the apartment. They want us to pay rent here 2 weeks longer than our 1 year contract. Whats suppose to be our 1 year lease is actually our 1 year and 2 week lease.
If I could do it again, I would have spent a couple of hundred more to live in a higher quality apartment with professional management.

When i first got a tour i got it with Lizza and she was very polite and walked me through the process very nicely. A couple days later i called because i was trying to get some information regarding the unit and income. Pedro was not helpful at all. And the manager was very RUDE! all i wanted was to find out what i needed to bring to as proof of income. The manager was very unprofessional she kept talking over me and wouldn’t let me finish. I told her i was on base salaried and commission. She kept saying i wont add any extra income you don’t earn. I asked to speak with corporate she stated she was there for a reason and it was best i looked somewhere else. I’m happy i did because i found another place cleaner and the staff is very PROFESSIONAL! not ghetto!!! and rude people. By the way i called corporate and they never called me back. Why would i want to live in place that they don’t know how to respect the future tenants. Yea not worth the time.

They did end up not charging us for the carpet cleaning and touch up paint since they were going to reprint with a new color anyways which I REALLY appreciated but I do feel we had to make a big deal first in order for the charges to be reversed. I received a call from them after they read my initial review and they wanted to try and make things right, which I also appreciate. I hope others have a better experience.

I was living here for about two years and I recently decided not to add a third. All I can say about my experience with Monterra is literally «meh». I did experience the whole cockroach issue but I managed to maintain that with regular cleaning. The only reason why I won’t rate this place any higher is because of their service. At first, everyone was really nice to us but the longer we stayed it felt like they got more and more sick of us. I won’t say the names of the staff, but I can tell you that more than one of them was rude to us. Pretty much all of the reviews you see about the bad service is true. The only people I can tell you that were awesome were the maintenance guys. Another thing they need to look into is the overwhelming stench of weed that was constantly outside of our place. Overall, like I said, living at Monterra Ridge was meh.

I just moved here one month ago. Several things to consider when giving this rating.
Maintenance/​management–
Wonderful maintenance team. They’re nice guys and they are very fast and very helpful. Pedro and Jhan at the leasing office are professional, friendly and helpful and seem to genuinely care about my happiness and satisfaction at the complex. Audi, the manager of the complex has been quick to address my concerns.
Grounds–
The complex is divided into an ‘up the hill’ area where the rental office is and a ‘down the hill’ area. I did notice that the ‘down the hill’ area does not seem to be as well maintained, but my unit is on the upper part of the complex and that is what my review will be about. I love the grounds around the complex. The office and gate area are lined with flowers and greenery that are well maintained and well groomed. There are cute grassy walkways with dome light posts all around the complex and my dogs love it. My dogs also love the open grassy area by the leasing office. When they’re lucky and no one is around, I let them off leash and they run around and play and have the time of their lives. (Sidenote: Another review mentions an old, grumpy rule lady with two dogs and yes, I’ve encountered this lady. She is the leash police.) The only complaint I have about the grounds is out of the control of Monterra Ridge– it’s the dog poop. Almost every other apartment complex has a dog/​dogs and nearly all of them must not pick up after their dogs because there are piles of dog poop everywhere! The maintenance guys can only clean up after the tenants’ dogs so much. I have seen people walking their dogs and blatantly and disrespectfully leave their dog’s poop on the grass.
Neighborhood–
I have families with children below, next, and around me, but I haven’t had an issue with noise from them. I have some issues with my immediate neighbors leaving trash and cigarette butts by my door and on the stairs and smoking right by my door, but for the most part, the residents at the complex in general seem respectful and keep to themselves. I have not heard or had a problem with the loud ‘gangster rap’ music that other reviews have mentioned. No loud partying or anything of the sort.
Location–
Wonderful, convenient location. Everything is nearby. The shopping mall in Valencia is about 10 minutes away. Good sidewalks for jogging. There is a bike path about 1.5 miles that I jog down to and on. There is a park right above the complex that is quaint and cute that my dogs love.
I give thumbs up to everything about this complex except for one thing. and this changes my rating from 5 stars to 3…
THE BAD–
COCKROACHES. COCKROACHES. COCKROACHES. This was my biggest and main concern when looking for an apartment one month ago. This was also one of the first things that I brought up when visiting Monterra Ridge. I was assured that cockroaches were not an issue, but if I were to ever see a cockroach, to notify them right away because they contract a pest control agency. This costs an extra $ 5/​month for residents, which I did not know about until the day I signed my lease. There is a reason they contract a pest control agency! There are pests! Namely, cockroaches. My apartment is clean clean clean. I clean and vacuum twice a week and leave no food uncovered/​tightly sealed. My dogs are fed twice a day and I empty and cover their empty bowls after each meal. I have a large kitchen trash can that has a lid, but I take my trash out every night in fear of the cockroaches. The first few nights after I saw the first cockroach, I slept with my kitchen and hall light on because I didn’t want to see a cockroach if I had to use the restroom at night or when I woke up early in the morning and it was still not light out.
My second night here, I saw a cockroach in my coat closet. Notified management the next day and the maintenance guys defogged or fogged or whatever my apartment that day. I had to leave for 4 hours with my dogs while they did so. About 5 days later, saw another couple of cockroaches. The professional pest control sprayed my place the following Tuesday and again, I had to leave with my dogs for 4 hours while they did so. About 6 days later, saw another 3 cockroaches. My place got professionally sprayed down again one week later, again having to leave for 4 hours while they did so (luckily I was on summer break from work and had the flexibility on a Tuesday to take my dogs out of the apartment for 4 hours during the summer). 6 days later, cockroaches started reappearing once again. I see approximately two a day. The professional spray treatments appear to be effective for about 6 – 8 days only. Additionally, I started work again and cannot leave for 4 hours with my dogs on a Tuesday (the day the pest guy is there). I have put cockroach bait in every cupboard and every crack and nook that my dogs cannot reach. Per suggestion from the professional pest guy, I’ve also placed cockroach glue in two places.

First off, I already knew I was moving into an apartment next to a school district so I already know what to expect when I moved here.
Second, I did notice there weren’t a lot of lights in the area especially where the mailbox is for the people that live far from the leasing office.
Third, people do not even pick up after their dog which is both bothersome and annoying because I always have to constantly look over if I stepped in feces.
Fourth, would be that the area that is away from the leasing office is losing its charm because the grass and flowers are «somewhat dying».
Positive notes: I appreciate that the office has mandated the guest parking rule just because some people who visit for hours (NOT OVERNIGHT) need a place they can park on.
Negative notes: I actually do not feel safe because I’ve seen a lot of kids/​adults jump over the fence just to get to Nadal Street. This issue needs to be fixed.

Firstly the management team is very professional and accommodating. Unfortunately, I had to cancel my move-​in after taking a walk thru to find excessive dead roaches on the living room and hall floors. There was also a huge live roach in between the door hinges. I observed a tenant or guest drive into the building blasting gangster rap with more expletives than I could count. The grounds near the leasing office are manicured with blossoming flowers, immaculate conditions. Other areas could use an exterior paint job and ground power wash. My advise is to drive around the entire community to explore the complex grounds instead of being dazzled by the leasing office interior and grounds. Hang after 5 PM and profile the tenants. Proceed with caution.
The comment by management about having no record of my name sounds like damage control. I have several emails from management and a copy of the bill detailing the utility account established with a residential address matching this community’s address. Also, some not so flattering photos all available for posting should management need further proof.

I have had a great experience thus far with Monterra Ridge apartments. I had walked in over the weekend, without an appointment, as I had been in the nearby area looking at other apartments and was greeted immediately by Pedro. Even though he was finishing up with another customer, he made sure to acknowledge me and let me know he would be right with me.
He then helped me and answered all my questions regarding a two bedroom apartment that I was interested in. He proceeded to give me a tour and I must say I was impressed with the cleanliness and the apartment in general.
Overall my experience was great with the property itself and the customer service was excellent– kudos to Pedro for being so helpful and professional!

Ugh, we finally moved out of this hellhole last year. We lived here for two years and hated it. When we first moved in, the management was nice but they changed the staff shortly after and the manager was a total bitch. When filing complaints (which we had to do often) she would talk over us and not listen to us. She also wouldn’t follow through on anything. The in unit air conditioner/​heater wouldn’t work past a few feet. The kitchen was outdated. The laundry room always had at least one broken machine. Screaming children everywhere. Neighbors were rude and crazy. People never kept their dogs on a leash or cleaned up after them. Parking is absolutely terrible. Not a lot of lighting at night. We ended up breaking our lease because after numerous complaints of a violent dog being off leash and trying to attack my husband, they still did nothing. I never felt safe here. Oh also, it’s right next to the high school so you will hear the band practicing, the football games and school dances. Enjoy.

I recently moved in and the office staff have been very helpful and pleasant to deal with especially Federico. The apartments are reasonably affordable and the atmosphere (trees, lawn, playsets) give it a home type of feel.

I have lived at Monterra Ridge since October and it has been nothing but pleasant. I love my apartment and the fact that their units offer hardwood floors is a plus. The grounds are well kept and they are a pet friendly community.
The guys at the leasing office are awesome! Anytime I’ve gone to the office, I’m always greeted with a smile. Pedro helped me lease my apartment and was very helpful every step of the way. He was always available for any questions that I had and was very professional whether by phone or e-​mail. Anytime Federico helps me out and I have a concern, he is very attentive yet easy to talk to. He’s always very professional and handles any of my requests or concerns quickly, but also effectively.
The maintenance staff here is great too. You could tell that they work hard to make sure that every tenant’s requests are taken care of on top of maintaining the property grounds. Anytime I’ve needed something fixed, they’ve always explained what was done to resolve the problem, which I appreciate.
I would definitely recommend this property for anyone looking for a great apartment at the right price. It is at a good location and the staff will be helpful in anything you need.

I requested a late showing with Pedro but my gf was late so we started the tour with just 5 minutes left until the end of Pedro’s shift. Pedro was very accommodating and the tour ended well after his shift. He did not rush and answered all of our questions.
In addition, Pedro remained in contact with me by phone and email giving me updates on the status of the room we wanted while we took a couple days to make our decision.
The property is well maintained. We only saw the showroom apartment since all the other 1 bedroom apartments were occupied. Pedro did show us the view we would get if decided to get that apartment. We walked around the property a bit to look at the other amenities.
In the end, we hesitated too long and the room we wanted was taken just 2 days after it became available. We decided to resign with our current landlord. We will definitely consider Monterra Ridge again when it’s time to move thanks to Pedro’s excellent customer service.
Pedro provide 5 star customer service. However, to be fair, I don’t live here and I didn’t see enough of the property to give it more than 3 stars.

I just moved in to Monterra Ridge 2 and a half weeks ago. When I moved in I was shown around by the maintenance guy because the leasing agent was too busy. I was not shown where my mailbox was or the gym or laundry room. Once in the apartment I learned that one of the drawers was broken and «fixed» so that it didn’t fit in its place, the medicine cabinet was missing all of it’s shelves, the refrigerator didn’t have a water hook up so the brand new refrigerator I just bought and paid an extra $ 150 to have an ice maker in was useless. The AC is an absolute joke! I was told repeatedly that it was «energy efficient» I recently logged on to my Edison account to track my bill it was projected at $ 150! I have a 600 sq. ft. apartment, there is NO WAY that AC is energy efficient. I was running the air on a middle setting (5) and had to have fans in front of it to get any air to move around at all, not to mention the river of leaking water that forms on the balcony which I have since been told is «normal». The water in the shower was running hot and cold, hot and cold, hot and cold. I was burned twice waiting for them to get a real plumber out. Thankfully he was able to fix it once he got here. There’s zero guest parking so don’t even think about having visitors. The gate remote didn’t work when it was given to me. The paint job is horrendous! Missing areas, drips on everything, everywhere! I even had a giant gap of off white paint (everything else is gray) above the mirror in the bathroom, who doesn’t see that when they’re painting? Now for the 2 biggest problems of all: the roaches and the smoke alarm. I have had roaches in here since day 2, I have sprayed twice, the maintenance guys sprayed once and the pest control has sprayed twice. I bought MORE roach poison today and put that all over, went to put my dishes in the dishwasher and there are about 10 baby roaches in the dishwasher! It’s absolutely disgusting and I feel so uncomfortable in my own home. Not to mention they’re a health hazard. The smoke alarm goes off any time you open the oven, whether it be to put food in, check on food, take it out. Doesn’t matter, it goes off! I have now asked 3 times to have it moved away from above the oven and have had the battery changed and the entire unit changed … what is that supposed to fix? I’m expecting to hear shortly that it’s «normal». Do yourself a favor and save yourself the stress, this place is a nightmare!

I left after only a couple of months. There is no guest parking. I had someone dump his tools and car parts in my space and it took forever for me to get the managers to do anything. People blasting gangsta rap until 3 am. Cock roaches. Silver fish. Toilet only flushed part of the time. Because of its location you can get in or out during school hours. Security is a joke. The gate combo is a row of numbers. Washer and dryer were very hard to get to. AC didn’t work right. Staff treated you like crap if you asked for anything.

Over the weekend I went to visit Monterra Ridge apartments. They are located on the hill of Whites Canyon. I must say I was truly impressed by the property. The staff was very helpful and professional. The model was welcoming and neat. The property itself looked freshly painted and clean. I was very happy with the new dog park since I have a small pet. I will definitely consider this property when I am ready to move in a few months.