Kindle Ford-Lincoln, Inc.

My car buying experience at Kindle was without a doubt the smoothest transaction I’ve EVER done! My salesman, Albert, was extremely helpful and accommodating. The sales manager, Geoff, made my life easy from the initial app to the last signature!
Since I purchased my new Ford Escape, I’ve been into the service department twice (oil changes and service check) and both times they completed the task faster than expected and did not inconvenience me at all!
I would and do highly recommend Kindle for all of your auto purchasing needs!!!

AVOID!
We’ve brought our work truck here a number of times over the last few years, and we’re done. Each time, we’ve had a terrible customer experience and when work was supposedly complete, it was substandard workmanship or an outright lie.
They give you an appointment time, but all that really means is that they want you to bring your vehicle in so it can sit in the lot for a week or more until they can «get around to it». (To Ford, if you’re THAT busy, do like other shops do and say, «so you know, we’re backed up and won’t get to it until _​_​_​_​_​_​_​, so bring your vehicle in on _​_​_​_​_​.» Seems so basic… After a few days would passed, we’d call to get an update and were told we’d get a call back and NEVER would. Literally, not once. We went in to get our brakes serviced and 1 tire changed. We were told that «they couldn’t get the tire off…» No solution or request for more time… just, sorry… That should’ve been the end of our relationship then, but we ignoranly went back. This time for a chronic squeak and squel from one side of the vehicle. The work was again not complete and they said they couldn’t determine where it was coming from. So the last time that we brought our vehicle there was for, AGAIN, the tire that needed to be replaced and the squeak was predominant at this point. It sat for days, no follow up, no phone call, no return phone call, so we’d had it, went to the lot, we asked for oir keys, they said we couldn’t get to the tire or squeak, so we drove it to Mr. Tire off of Route 47. Within 45 minutes a very professional and knowledgabe service manager called and said «we have the tires off, and by the way, you’re lucky you didn’t completely lose your brakes.» A caliper on our truck was miles from letting go, and was the culprit to our squeak. Simple, effective, and professional customer service from Mr. Tire. The guy behind the desk at Mr. Tire was by himself, had cars in every bay and the parking lot was nearly full, a group of people waiting in lobby drinking their «on the house» coffee, and they still «MANAGED» to provide quality customer service. Take notes Ford, the service you «provide», in all areas, is garbage. Myself and anyone I know will avoid your business at all costs.

I recently bought a brand new 2015 Jeep Grand Cherokee Laredo 4×4 from Kindle. Tom McAteer is the man to see! It was supposed to be his day off but he stayed there until almost 10pm with me. If you’re looking for a new or used car Kindle is the way to go. And like I said before Tom McAteer is definitely the man to see.

FORGET the free auto review RIP OFF !! My son took his car in for the «free» review and they either took off or left loose the screws to the muffler/​cat housing when didn’t want to have them perform the minor repairs they suggested
STAY AWAY!

The whole crew at Kindle is awesome. The manager does good business and the service department is very knowledgable. I bought a used ford edge, and had a mechanical issue pop up almost immediatly (not Kindles fault). I called my sales rep and he managed the whole situation like a pro. They had my car fixed for free, and I was back on the road in no time! I would definatly recommend Kindle to anyone who wants to be treated fairly and with respect.

My parents just recently bought a car here so when it came time for me to buy a new Jeep, I came here also. I loved how it was a very small, friendy, family owned car dealership. More now than ever, you go into car dealerships and it seems to be a competition of who can hound you to buy a car or who is making the most money that day. Steve Kindle, the owner’s son and vice-​president of Kindle was very approachable and just a very down to earth person. He was interested in just having conversation instead of only talking about what car I was buying. I dealt with Roger and he was great! He was already dealing with someone else so he gave me the keys to the car I was interested in and just let me take a ride. No hassle and no lurking over my shoulder from the passenger seat like other dealers. And, when all was said and done, he went through the vehicle with me before I left and set up my bluetooth and showed me every little feature on the vehicle. And, I got a few gifts :) Also, because my parents referred, they also got compensated with a check from Kindle.

Bought my Ford Edge here, the whole process was very easygoing and straight forward. I never felt pressured or felt like I was being taken advantage of. They offered me more for my trade in than I thought it was worth! Overall, I was pleased with my car buying experience here… only downside is they only gave me half a tank of gas. Ask for John King.