Pohanka Hyundai

Although the young sales guys tried his best to help us the dealership made it hard to even find the car. They don’t post vehicle information in the window like normal car dealers. The sales guy had to use his cell phone to pull the cars up on their website to give us prices and information. Would have been much easier for the information to be posted on the car.

This has been the worst car buying experience I have ever had and the worst customer service. I found a reasonably priced vehicle online and went to test drive it. The vehicle was vandalized by an incompetent employee so they say and would fix it within 5 days. I proceeded with the processing of the purchase and they provided me with a loaner vehicle on a Friday explaining my vehicle would be ready by Wednesday at the latest. Wednesday comes, no vehicle yet another excuse, Thursday and Friday comes with more excuses. Finally it is Tuesday of week 2 and still no vehicle. I have heard that the man did not order the correct paint all the way to the parts department ordered the wrong part. This happens all the while they have my down payment and check from the credit union. A learned lesson to never purchase a car from this dealership again and wait until the vehicle is completely finished before proceeding with the purchase of sale. Oh and let’s mention that I purchased an SUV while they provided me with a car as the loaner. How is this comparable? Absolutely NO customer service. Stay far, far away from this dealership. The sales people are unprofessional, the manager never returns calls, and they blame each other.

Got my car serviced because the tire pressure indicator kept coming on. They said that they fixed it and a week later the signal showed up on my dashboard. I took it back and the guy said that it could be anyone of the tires and that he was not going to have his mechanics put it back on a lift because that would take too much work.
Mind you I paid for them to fix it!
I have never liked going to the dealer for repairs, I typically used my regular mechanic but I was already there for two hours for an oil change.
I won’t be going back.

Avoid at all costs. If I could give them zero stars, I would. My elderly parents broke down and had to have Hyundai towed here. Almost two weeks later and no one can even confirm they have ordered parts. Calls to service center go unanswered, voicemails and emails unreturned. Meanwhile, my parents a paying for an expensive rental the whole time these fools twiddle their thumbs.

I’ve been to other hyundai dealerships in the maryland area and have only ever had dissatisfaction with this one. The service employees are unprofessional. My contract with Hyundai involves a coupon book that allows me to get oil changes and tire rotations at certain mileages without payment because the pay is already a part of my monthly car note. This dealership would not accept the coupon because the address on it was of a dealership from another state (I bought the car in Illinois and moved to Maryland). By the way I’ve used these coupons at other maryland dealerships without any issues but pohanka hyundai said they wouldn’t take it because the Illinois dealership would reimburse them with a check and they only accept credit. So I ended up paying out of pocket as the lady said I would get reimbursed. After they got done with car, upon checking out I asked how the reimbursement would work and would they directly mail a check to me. The check out lady simply said I don’t know, when I asked well how do I find out she said I would have to contact customer service. Mind you this was a different lady I was talking to from the one who originally told me I would be reimbursed but Question– when you ask someone a question, do you just say I don’t know or do you find someone who does know the answer? Why should I have to call customer service when I’m in a room full of hyundai employees who one of which must have an answer. However I was so annoyed I just left. This dealership was convenient because it was 15 mins away from me but I’m going to have to drive out of the local area to go to a decent dealership from now on.

Absolutely the worst car dealership ever! After finally deciding to buy a used 2013 Hyundai Elantra GT from this dealership, I had the worst service from them after the deal was done. Upon writing up the contract, Pohanka agreed to buff out scratches on the car, fill a small star in the windshield, and service the brakes because they felt off to me. I left with the car that evening and scheduled to take care of everything a few days later.
I decided to take off time from work to take in the car to have all the said issues taken care of and when I arrived the car was taken and I sat in the waiting area. After waiting for three hours, I was told by my salesperson that the car couldn’t be seen because there had been people waiting since 6 am to have their cars serviced. This was never mentioned to me before and never hinted at the fact the car might not even be seen. I missed out on crucial pay to come in to have my car serviced. I was very firm with the salesperson in expressing my annoyance and he immediately brought me to the manager. The manager apologized and said that we could reschedule for the following week and instead of me waiting I could take a loaner car to work.
I agreed to this and the next week I dropped off my car and left to work with the loaner car. I was under the impression that everything would be handled that day and the car would be in the condition that was agreed upon in the contract. 5:00pm rolls around and I haven’t heard from them and so I call to find out if I should drive the 30 miles to the dealership. The salesperson says yeah the car is ready like no big deal which is rude as hell since he wasn’t even going to do the decency of informing me the car was ready. When I arrive, I inspect the car and the scratches are still on the car… I speak with the salesperson and he gives me some BS story that the paint company wouldn’t do the scratch because Hyundai paint is very thin. I ask about the brakes and he says they were looked at and that they didn’t feel anything. I then ask about the windshield and he says the glass people don’t work on this day like I should have known this and that we would have to schedule another appointment. I was livid at this point because the scratches were not done as it was agreed on and I was informed everything would be taken care of at this time. I don’t have free time to just keep bringing in my car.
I leave with the car to think on all of this and I find that the brakes still have the wobble I was feeling. Clearly, the service team did not look at my car because they would have been able to feel this if they’re as professional as they boast. I decide to contact the manager and had a tough time getting in touch with him. I finally got his attention when I mentioned a lawsuit. Funny, huh? He said he would have everything taken care of and he would personally see to it all. I decided to give him the benefit of the doubt and just chalk it all up to a lousy salesperson. The manager scheduled everything and had me come in with the car later that week. I was given the same loaner car and was told the car would take a few days. It ended up taking about a week to have the car fully serviced because of delayed scheduling, but at this point I didn’t care as long as the car was going to be actually serviced. I picked up the car and the scratches were gone, the windshield was supposedly sealed (not sure because a buddy of mine says it doesn’t look like it’s been touched), and I was given a full service report for the brake work (rust spots on the rotor).
It’s nice to finally have my car in the condition that was agreed upon. In short, this place is run really shady like. The sales people can’t be trusted with looking out for you and are only trying to make the sale. The manager was a step up, but it still was a nightmare getting in touch with him and required me to use the word lawsuit to be given the proper attention a customer deserves. I would stay away from these guys if I were you.

My husband and I bought our Genesis Coupe 3.8 from Danny. Those that are having problems with the service department should only buy their cars through the aforementioned sales person. He is all about customer service and my husband often goes through him when it comes to servicing our car. He will advocate for you if you buy from him.
I initially wanted to get a new Toyota Highlander, but we took our car in for an oil change yesterday and Danny was so helpful I feel terrible even buying from someone else. I am so conflicted!
If you want a Hyundai, buy from here and ask for Danny. He’s the Dominican salesperson with curly hair. Some of the salespeople seem quite shady. I would interact with anyone else.

Last week I purchased a 2015 Hyundai Sonata SE from Pohanka Hyundai and out of all the cars I have purchased (and it’s been a lot) this was by far my best experience ever. The dealership staff our extremely professional and offer a no-​haggle buying experience and the best part is they were able to help me in a terrible situation when all others told me no, I received a yes in less than 2 hours. My salesperson Raymond is a top-​notch professional and if I could rate him 10 stars I surely would. My car is beautiful and I would highly recommend you purchase a vehicle from here if you are in the market.

This dealership is the WORST!!! No help at all when they sold me a car that the defrost didn’t work and told me they can’t fix it. Sold me a car at the wrong price and told me that they couldn’t fix it because the paperwork was final. Total bullshit

I rarely write a reviews, but I was so frustrated with this dealership I felt it was necessary. My girlfriend and I came in ready to purchase a 2013 Sonata Limited 2.0T. We went on a test drive, which went fine and then the negotiating began. Despite calling to confirm the price quoted on the Internet — around 18k — the first out-​the-​door price they showed was around 21.5k (18.5k for the car plus about 1500 in dealership fees and 1500 for taxes/​tags).
They would not negotiate the price of the car because they claimed the real price of the car was over 21k so we were getting a «great deal» and weirdly admitted the Internet price was really to get people in the door. We negotiated them down to around 20k and they were firm at that price, which is understandable if that is the lowest they could go to make a profit. At that point we decided to walk because that was more than we were hoping to spend. We were fine with this.
We received a few calls from them the following week because «they really wanted to make a deal with us» and after speaking with my girlfriend we decided we would move the price to 19.5k to try to get the deal done. After this, their new offer suddenly jumped to 22k, which was MORE than the first offer they gave us at the dealership but they reiterated that they «really wanted our business and wanted to strike a deal with us» (with the caveat we pay 2k more than their prior best offer for the same car.)
I got off the phone baffled and could only come to two conclusions 1) they are poorly managed and the finance manager/​dealership manager has no idea how to price their cars or 2) they were trying to squeeze every penny out of us once they realized we wanted to make a deal. I’m not sure what is worse. We really liked the saleswoman we worked with but their management ruined the experience and I’m not sure I would buy a car from them.

Visited this dealership looking for a car for my mother in October 2014. We wanted a 2014 Elantra. The salesman said they didn’t have any left so we entertained 2015s. After some time, we decided to try another dealer instead to get what we wanted and lo and behold, they did have some 2014 Elantras (and we had walked past them without being told so). Go figure. Why we continued to entertain them after that blatant lie, I’m not sure. We decided on a car and were at the table for financing, when we let them know we saw a similar car online at another dealership for a lower price. They agreed to beat the price. Once we saw the price, we realized they beat the price, then added $ 2000 more onto the price. After inquiry, the finance guy said the other dealer would do it too, so this dealer had to. What?! Mind you, that was before any taxes, tags and title. No thank you. The rationale was bogus without any real explanation. Then he smugly asked us to come back and let him know if we were able to get a car for a better price. We immediately left, while the sales guy looked at us without saying a word.
I really felt like they tried to get over on us! I surely will not go back there… ever.
The next day we went to a dealer in VA and got the car at the price we were seeking. Lesson: follow your intuition and don’t accept lies the first time around.
Hope your experience was better than ours.

This dealership should be shut down! From the sales department to the service department. I’m not lying! I never bought a used car until recently– a 2013 Hyundai, and immediately I had trouble with it. It was covered under warranty and that was a good thing, but the salesman screwed us! He tried to offer us a brand new car instead. Why didn’t he offer that new car for the same price initially??? So, we tried to go with the new car, then the salesman «AL» said my monthly payments would be much higher. I decided to keep the car, let them fix it since it was under warranty, then they found another problem and fixed that too.
The service department customer service is horrible as well! They didn’t even call me to say the car was ready. I had to keep calling them. It took a whole weekend to get my car back! They said they were behind. No apology.
I was so upset I wrote to Hyundai thinking something would be done about this. To my surprise they were just as unprofessional as the dealership. I got this response, «Thank you for writing to us. We’re sorry about your experience with our dealership on Ritchie Road. We hope you’ll give us another chance. Someone from our management team will be in touch with you soon about your 2010 Hyundai.» 2010 Hyundai? I bought a 2013 Hyundai! The letter wasn’t personable at all. You could tell it was a template and whoever used it didn’t have the decency enough to type in the correct car. Secondly, no one from management ever called me or emailed. I was not offered coupons for servicing the car as an apology, I wasn’t offered a second chance at another dealership or a better trade-​in, NOTHING!
I will not buy another Hyundai again. In addition to my troubles with the company, the car is a gas guzzler, and the brakes respond late.

Had an amazing experience buying my car from here !! Paul helped me he really was knowledgeable about the car and other stock I recommend everyone to go buy their car from here ! Only complaint I have is get more people in the finance department to speed up the process

This is by far the worst dealership. I have purchased many cars from a number of dealerships ranging from high volume to high end, and this one is a joke. The sales person was largely uninformed and/​or misinformed about the most basic information. Price negotiating was unprofessional and dishonest. Even with all that we were willing to overlook it. Then came the worst part. it’s been almost 2 months and our plates have not come in (temporary ones expire very soon!). We also learned that the car does not come with a spare tire and that we had an option of buying a spare tire kit which they did not mention. Furthermore, the sales person forgot to register our car for a tire warrantee so when we got a flat we had to pay out of our own pocket. This has been a nightmare of an experience and I would not recommend this dealership even if it started giving cars away for free.

Wow! My review is gonna contradict all the reviews here because I had nothing but a positive experience there.
My 2004 Suzuki Verona went kaput and I need a car especially for work. I grew up with Hyundais as my parents had them. And, for quite some time, I had been falling in love with the Hyundai Sonata and told myself that it would be my next car.
So, I get to the dealership and looked around. However, I was open to the Elantra and was shown a 2014 Elantra Limited and, man, I fell in love. However, I didn’t do enough research so I told the guy that I’d come back tomorrow. (By the way, the guy is Dan Goodwyn. He’s the man!)
After looking around and printing, I returned the next day. I test drove the car and I fell in love with it more. So, we got back and got to business. I showed him other Elantras sold at a lower price at other places. He was able to explain why such was such. Of course, for me and I’m sure for you, you don’t care because you just want the lower price.
So, when it came right down to it, I told what what I wanted to pay. Of course, we had to go through the whole song and dance with negotiation. Finally, I was ready to get up and go. However, with another consultation with the manager, I got what I wanted!
So, I left with my brand new 2014 Elantra Limited! It’s been almost a month and I’m still in love with my car!
Get Dan Goodwyn to work with you! Seeing that he was the employee of the month for several consecutive months should tell you how much he’s willing to work with you.

The reviews here are spot on. DO NOT GO HERE. I dealt with a sales associate who quoted below what was possible for a new 2015 Elantra SE according to other dealers. They told us to ask if this dealer was including rebates or discounts that I would not qualify for so I reached out, they texted with me and they said yes. The saleswoman then called me and said no they were not including rebates/​discounts I would not qualify for and the price was as quoted over text message. I asked her over text to confirm that I would get the price confirmed and she stated the deal was as listed above, where she had said they had included rebates/​discounts I didn’t qualify for — very sketchy.
They would not give me a real quote so I asked to speak with a manager to confirm the deal as I was getting mixed information.
I told the manager there was some confusion and he told me in a rude tone there was no confusion. He tried to get me off the phone asap and was completely unwilling to assist. I opted to go with Fairfax Hyundai for $ 700 more and after buying the car feel great about my decision.
The sales lady at Pohanka then reached out and told me I was a liar and that I wasted her time.

My father has only been going to them for years, so when I was frustrated with my scion and wanted to see a trade in value, he told me to meet him there and we’ll talk to Charles Bivins. Mr Bivins is the only person my father will talk to and I can understand why: he’s friendly, knowledgable, experienced, and provides exceptional service. He provided us with all the accommodations we wanted and made me feel comfortable as I purchased my first car. I love my new accent and I don’t feel as if my inexperienced was taken advantage of, which was why I’ve been putting off buying a new car. He has taken great care of my parents for almost a decade and now took great care of me. He always supervises maintenance of my fathers car when he brings it in for even an oil change and gives him the best deals. Go see Charles when looking for a new car!

After many years of loving my Lexus, I decided it was time for a new car. After researching cars online, I decided to check out the Equus and loved the bells and whistles of the car, along with the look. It was July of last year when I test drove the car I wanted and I noticed some terrible thumping noise and some vibrations. The dealership said it was from flat spots in the tires and fixed it and it seemed just fine after that so I bought it. This turned out to be huge mistake.
As soon as I drove it home I noticed more vibrations and the dealership claimed it was probably a balance issue this time. I brought it back in after a week and they supposedly fixed it by replacing a balancing weight. I went away on vacation for a little while, came back and the car was still not driving right. This is now October, I bring it in again and they changed the drive shaft, and two rear axles. Car still vibrating. Now it’s November. They tell me to bring it in later in the month when they would have new tires and a regional manager could speak with me.
SO I wait and on Nov. 25 we test drove the car with the regional manager and service manager of the Alexandria Hyundai. We ALL agree the front end vibrations are still there. The local manager says changing the tires in his opinion would do nothing. The regional manager asks me to wait ANOTHER two weeks for some engineers to take a look at it and I told him I’d had enough. I told him the car was a lemon and I wanted a new one to replace the POS they sold me. They’ve declined and I’ve hired a lawyer.
Stay away from the Equus, and for that matter, stay away from Alexandria Pohanka in Maryland. Not worth the headache for the extreme price tag. Dreaming of having my old Lexus back!!!

The worse fucking dealership in the world. All black people sale cars and all white people make the money decisions. I had a young black girl commit to a price for a car and the jack it up by 5 grand after «talking» to her white manager. I was given 2 different prices for the same car. Just a fucking nightmare. The fucking worse.

The absolute worst dealership, EVER. Every time we see the commercial on tv, I wanna scream. I write a lot of reviews, and I have held off and TRIED by best to give them the benefit of the doubt for a while now, but after 9 months of BS, it’s time. First of all, every employee is pretty horrible and no help at all, including the salesman who sold us the car (of course no longer there).
Without going into a million details, I believe we were lied to about the history of our 2011 Sonata Turbo that we purchased, with only 8k miles on it. We were made to believe that we were getting a great deal and that there are absolutely no problems with the car, one previous owner, and had been sitting in the lot only because they were busy rolling out the newer models. Maybe we are partially to blame since we didn’t do our own research on this specific car, but we blindly trusted «the #1 Hyundai dealership in the area,» as touted in their commercial. Who gave them this title, anyway?! I’m not sure if we were shown a fake Carfax report or what, but when we paid for the report online recently, there were several other things previously wrong with the car that we were not informed of.
The first sign something was amiss: within a week, I had to take it back to them to get «reinspected». All the service manager did was sign off on it without even driving or looking under the hood. When I asked, he said, «oh yeah» and drove it for about 3 minutes. I didn’t pay much attention because at that point, I was still excited about my new car. A few weeks later I was noticing the transmission was shifting pretty hard. I called Pohanka and told them we’d be bringing it and and need a loaner for the day. The service counter girl told us that they don’t have loaner cars. WHAT?! I ended up taking it to Fitzgerald, closer to my home. Fitzgerald fixed the issue by replacing some kind of sensor that went bad. Another odd discovery – when we got the finance paperwork, it stated that the car had been in a flood. We called finance company and told them this was incorrect and they said according to the vin #, it was. I didn’t think that much of it until fast forward 6 months and I begin to smell a mildew/​mold stench in the car. Wasn’t sure what the cause was until I noticed a water stain on my headliner, which was also damp. Once again, took it to Fitzgerald and they tell me the back window seal has a leak, which is NOT covered under warranty and costs approx. $ 650 to replace. In addition, the clear coat is now PEELING on the front of the bumper. Of course, Pohanka is not returning my numerous calls or emails. I haven’t even mentioned the unreturned numerous calls I have made to various departments at Pohanka regarding check engine lights randomly coming on; it took almost 3 months to get my tags even after the temps expired; the fact that I STILL, after almost 9 months, don’t have a copy of my title; and the few people I have been able to speak with have been rude and completely unapologetic.
Please listen to these negative reviews and do not buy from here! They will be out of business before we know it. I am filing a complaint with the Better Business Bureau and I advise others to do the same. It’s sad that a great company like Hyundai has this p.o.s. dealership representing them. I will also be filing a complaint with them. Worst experience of my life.
Oh and click on the «filtered» reviews just to see how shady they are — looks like they had every employee make a fake Unilocal account just to give themselves 5-​star ratings. PATHETIC.