AAA

I have been a AAA member for over 30 years. I hardly ever need roadside assistance, but when I do, I am so glad that I have it. I had the unfortunate experience of coming out of my gym and finding that my reliable old Prius was freaking out and not starting. All of the dash lights came on and did not go off, the car would not go into gear, then it wouldn’t turn off, then it started turning off and on by itself, and finally, turned itself off. I didn’t know what was going to happen next. Fortunately, I keep AAA’s and Toyota of Santa Cruz’s phone numbers in my cell phone. I called AAA and they said that the tow truck would be there in about an hour. I told them that I was in the parking structure behind the gym. The gal on the phone was very nice and helpful.
About 45 minutes later, a Rossi’s flat bed tow truck pulled into the bottom floor of the garage. However, the big truck couldn’t make it around the turns in the garage, and a car certainly couldn’t fit on top of the bed of the truck. The very nice, friendly, professional driver (Fabian) really tried to get my little car going. He tried jumping the battery with the portable battery charger, which didn’t work. Then he tried getting the car into gear so he could roll it out of the garage and put it on the flat bed tow truck. That didn’t really work either. He looked at things under the hood. He then went back to the tow truck yard and got a smaller kind of tow truck, where he could tow my car behind it. He got my car hooked up and got me to Toyota. Throughout the whole process, he was very nice and kind and he really seemed to know what he was doing.
I am really glad that I have AAA. This was about as good of an experience as a bad experience with a broken car can be.

I have been a AAA member 29 years for Southern California and a firm believer in AAA — but I never had the personalized service that I received from Augie Webber — I fell he went above a beyond to help me and find the best insurance for my mom and myself. I am able to get a hold of him at any given time. Even though I reside most of my time in Southern California I will keep him as my agent!!! Mahalo Augie!!!

I havent even has a car for the last year, their roadside insurance is the absolute best thing. affordable and SO WORTH IT
DMV processing can be done in their office which is so awesome!
I always seem to be taking care of my insurance needs online or over the phone. but theyre always so helpful and fast as well. answer all my questions without hesitation.
Roadside insurance is the flipping best thing out there! saved my ass a number of times.

Went in initially for a car ins. quote. Sat down with Alfredo who was knowledgeable enough. Stopped by State Farm for another quote (didn’t even come close) and headed back to AAA to finalize my paperwork. A rep at State Farm gave me useful incite about limits (something AAA could have done right off the bat but was probably more interested in charging me with a higher premium) regarding coverage for my specific plan (my age, income, whether i am renting\owning a home, etc.) so I knew what to adjust and what questions to ask my AAA rep. I sat down with Jim (Alfredo is Jim’s assistant) and completed the paperwork. Very efficient and accommodating environment overall. Jim is the man. Would recommend and am looking forward to doing car insurance business with them.

This branch is NEVER OPEN!!! They are useless. I’m sick of coming here only to find out that they are closed. I’ve been coming here 6 years and it’s just getting worse and worse. Time to change insurance companies. I’m not the only one.

My visit today was fast, efficient and pleasant. Thank-​you for saving me from the hell of the neighbor down the street, you know the one, as it too uses it’s initials DMV.

I used to love this office. For several months, I have not been able to reach them by the two phone numbers that I’m able to find that are listed as for the Capitola Branch.
Eight out of ten times I have called, I have not even reached their office but some out-​of-​state, large, impersonal place. Today I was able to finally leave a voice message for the agent. However, the afternoon that my car was hit — I called ten times well before closing time, and every time, I was switched to some out of state office. There is no listing of my agent’s office extension anyplace I can find. So if you think you might like to contact your agent with question about your insurance after you get hit by another car, just know chances are you won’t be able to get through.

After my first review, the folks at AAA reached out to me, and, before the people in Capitola were aware of my anger, I went in to the office itself for assistance.
The front desk folks knew immediately what the issues that I faced were, as they were not uncommon, and the primary issues that bit me seem to have been 1) an internal system change and 2) my agent going onto leave of some kind. I have to fault the Capitola office for not having a good business continuity plan when an agent went out on leave, but the lion’s share of my issues were caused by poor policies by the central offices of their insurance exchange.
My refund is pending now, my concerns, one through five, have all been addressed in –EXCRUCIATINGLY– good detail, and I’m mollified. It shouldn’t require taking an issue to the internet to have service go well, though.
Five stars for the Capitola office. Three stars for their internal practices.
10 out of 5 stars for Marla, the insurance specialist that I worked with. She is a gem, as far as I’m concerned, she walks on water.
Four stars overall. Way to take an amazingly horrible situation and rescue it, AAA. I have to give props where they’re due.

I have tried to use this office twice for travel plans and receive no return phone call. It is very frustrating when I am trying to plan a trip. Their message says I will receive a phone call in 24 hours, this hasn’t happened.

I went to the DMV department to get some information for my husband.
–They only had 3 seats, while 4 other people where standing. They have so much space for more chairs. They should have more chairs available for the customers.
— The lady was not able to help me because my husbands car is not under my name. Last I checked California is community property. I don’t understand the big deal. We do have an account together with AAA. She gave my some information, I don’t know if it’s all we need. My husband is going to have to go himself to get the information he needs. What a waist of time…
Maybe calling before showing up works best.
— It’s a clean office that was nice to see.

My friend and I are graduating seniors at UCSC. We are embarking on a month-​long road trip in July and went to AAA a couple months ago to obtain the free maps that come with the membership. When we arrived, we were greeted by a very rude woman who acted as though we were imposing her. As she went to grab map after map, we kept apologizing because we felt uncomfortable with how she treated us. Before she finished, MARLA came to take over. Marla was WONDERFUL. She treated us with so much respect and kindness. As we apologized for needing so many maps, she told us not to worry and even SUGGESTED maps that we should get. She even took the time to go over some of the maps with us to tell us where her favorite places are in the United States. We also were unaware of all the great benefits AAA has. She asked us if we knew about certain perks, and when we said no, she brought us brochures and talked about the benefits of both of our cards (platinum and gold). Marla, thank you for such a wonderful AAA experience. I hope your co-​workers appreciate your positive attitude and kind demeanor.

We were impressed with our agent, Augie Webber, the first time we met him and continue to be impressed with each interaction we have with him. He is always very responsive to our questions, as well as being very personable and competent. We are so happy we switched from our previous insurer to Augie and AAA — better rates, better coverage, and better service!

When I came into the office, the agent handling insurance renewals did a great job. She answered my questions, processed my payments and permanently solved an ongoing problem. It’s great to have knowledgeable person who really cares about the customer!

Ken Everett is a rockstar when it comes to car and RV insurance — clear, precise, and a pleasure to work with. Highly recommended.

Every time I enter the Capitola CA branch I am always greeted with a very friendly and helpful person. My questions are always answered and I love that they have a DMV right there in the building!

Capitola AAA ~ A Favorite Stop
I love the opportunity to drop by AAA in Capitola to take care of business. Most recently we had pictures taken for our passports. Whether it is DMV or travel related, it is a brief and pleasant stop on my way home from work.

The customer service is great. DMV service is well worth it, but depends upon the agent you get. Not all agents are created equal there. Some are a bit more lazy and unhelpful than others. One agent went out of her way to help with DMV issues, the other I believe was hired from DMV and kept that attitude.
I’ve been to a couple of AAA offices and this one is good. Staff is polite and professional. Work quickly so if you’re in a rush and there are no lines you can get out of the office very fast.
Over all a great AAA office in a good location.

If you have Triple AAA and need to register a newly purchased car, go to Triple AAA. No line and they are nice. I did it recently when the line was out the door at DMV. I was in and out in five minutes. Maybe less.

Ok this is a review of the CSAA Capitola DMV Department ONLY!
I am not sure who they hire there or how they train them but after 4 visits to their window, getting 3 different answers and 2 phone calls they finally understood how to register a vehicle that is in a Trust.
I find their lack of training and knowledge absolutely astonishing and wonder how these people are employed there with all of the intelligent people out there looking for jobs.

Good AAA office. It’s rare when I go that there is a wait. The times I’ve had to register a new vehicle or take care of DMV related affairs they’ve been very helpful. Recently my club membership had run out and they quickly assisted me with getting it dialed in again. There have also been times when I’ve needed to talk to some one about our car insurance without an appointment and they have been very accommodating.