Chili’s Grill & Bar

Hostesses always friendly and accommodating even when it’s busy. Servers are efficient and friendly, maybe too casual for my liking, always over hear them making comments about rude or attractive customers but they’re all barely legal ucsc kids so what do I expect. Management has always stepped in and acted professionally whenever I’ve had an issue and fixed it right away. Not really much a person for the bar side but the drinks I’ve gotten are consistent and hit the spot. Ive gotten carry out a few times and they seem to get the orders right but always throw in loads of ketchup for no reason?? Overall pretty solid for being the only chain restaurant left in all of Santa Cruz. Props Chilis!

Not really a fan of their food. If you love nachos, don’t get the nachos. They serve about 8 chips and make them each into an individual nacho bite. The drinks are good and the service is good, but the food is lacking. Just tastes old and underwhelming.

Idk what’s with the bad reviews but this is one of the best ones I’ve been to! I’m watching them take care of the customers alone with me the entire time.

Chili’s food was good. Service was odd though. Salad came out about 1 minute before the main course. Also, waitress was loud and asked if I wanted any «margs», I had no idea what that meant. Just an odd place.

Going down hill VERY fast. Kept getting emails reminding me my points were expiring and come in for a free birthday dessert. Go in and NONE of the Ziosk tablets were working. Couldn’t redeem points. The food is mediocre at best anyways. The restaurant looks worn down and I predict this location will close. Good!

Worst customer service I’ve ever had at the bar. Casey the female bartender with a tattoo by her right ear rudely brings out menu. I just asked if they had happy hour today, and she replied by saying «no, It’s happy hour when you drink!» I would have left there immediately if I wasn’t with my friends who had already ordered. Anyways, long story short, I bought a 5 dollar beer but she charged me 15 dollars for some reason. I guess she felt that deserved a 150% tip! Or maybe she thought she could get away with it. Either way, I will not be returning to this place.

I went to chilis about a month ago to celebrate my little sisters birthday and the hostess who greeted us was rude. To me, the hostess is the one who sets the vibe because it the first person you see. Luckily our server was super nice.

Wife had a prime rib which was the worst she had ever had in any restaurant bar none. Horrible. My six ounce steak was maybe a notch better but certainly also nothing to brag about. The one star we did give was for good service. This place won’t see us again

The worst experience ever at a chili location!!! I work right down the street from chilis and normally it’s been a great experience but today was the worst day to eat at this restaurant. My partner and I both order the sirloins, the food tasted over cooked with no flavor!!! HORRIBLE!!! The brocoli was even over cooked, who messes broccoli up!!! The sirloins steaks were extremely small looked like a 2oz instead of a 6oz (I even have pictures to prove it). The worse part of it was that after we spoke to the manager about it he said he would compensate our meals and admitted that a new cook was not properly cooking the food. He only had a small portion of the meal compensated!!! My partner was very upset and even asked the manager for a beer and never received it then we see the manager just laughing chatting with Other employees. I cant believe that a manager knowing that a customer is upset with the food and service would prolong getting them a drink or making their experince more pleasant. I manage a company myself and never would I ever not take care of an unsatisfied customer that brings business to my company! I can honestly say that I will no longer be visiting or eating at ANY chilis restaurant EVER!!! I will definitely share my experience with every person I know and ever meet about this horrible experience!

First time here yet lived here for over a decade. (I know what wrong with me?!) Chilis onion rings are the bomb diggity! Definitely coming back!

Food is good. The service needs work tho. Food takes to long to come out & staff isint the friendliest

We waited 45 minutes to be seated. Ordered 2 appetizers they came out one at a time 10 minutes apart both cold. Our dinners came out their were five of them two came out ice cold, one of my kids ate his cold dinner cause he was so hungry. We then waited 10 minutes for the other dinner to come back like warm. The veggies on all three fajita plates were barely cooked and the shrimp were not seasoned and slimy. For all of this we were given 15 dollars in gift cards to use at this horrible place again.

We came here to celebrate a grandchild’s birthday. We had 3 grandchildren and 4 adults. We had to wait over an hour to receive our order. The reason we did not walk out was not to cause a negative impact for the child’s birthday vibe. We were so proud of the children’s patience.
I will never be back again. Our server was apologetic and even went in the kitchen to help expedite our order. To no avail.

I won’t be going back here anytime soon (or ever). The restaurant sounded like a mess hall with kids screaming and jumping on the benches. The servers were nice, but incompetent. I had to ask for water 4 times before they brought one glass to split for 2 people. And the kicker was the receipt. Obviously the computer cannot do math — Beware if you tip based on what the receipts show. 15% of $ 29.69 is not $ 6.16 — check out the pic I posted.

Came here for Happy Hour and got some simple chips, salsa, queso in the bar area.Yum. Was very busy. Wish the waitress was more attentive. She was MIA most of the hour we stayed, enjoyed the food though and glad we picked up wifi from nearby Starbucks. Always disappointed that Chili’s itself has no free wifi for patrons. Also. Be careful with your monetary change after paying… some waitresses don’t give you back the change your due. As if! Down a star for that.

Alex is rad! Came in to watch the game and grab some food, very attentive and friendly. Great burgers, awesome drinks. Def. coming back soon

Great food. great price. friendly staff. clean restaurant. Yum!
I would hope the managers are paying their staff time and a half to be working on Easter Sunday…

Only come here if your expecting one step above fast food. Veggies and meat were horrible. The worst of the worst low grade foods. Our server was great! Manager was less than satisfactory. Won’t be back. Asparagus looked like a pine tree branch shriveled with spikes as a top. Broccoli was white in spots. Meat was not memorable… Yuk.
Tea was good and so was lemonade our server never let our drink go empty. She made sure we had all our condiments and always asked if we needed anything every few times she passed our table. You would expect of a customer are one bite of meat and one bite of broccoli you would remove it from their order. Not a chance, manager removed $ 3 from the bill. Thanks bud.

Firstly, the service was great. Crystal (I think — I had to call to check who was serving the bar so I could write this — Kim answered the phone and was bubbly and pleasant, by the way) was very likable and timely and great. Nothing that happened was her fault. I wish i had more cash to leave her at the end, because I know what it’s like to have my tips suffer due to crap cooking and management.
Chili’s had pretty much lost us as customers due to so many horrible experiences and food issues. But we tried again, and they had made such fabulous changes to the menu — even little tablets at the tables for games and payment — just great! New menu items seemed pretty good so we’ve gone back a few times in the last few months.
Too good to be true? Unfortunately, yes.
My sirloin/​avocado dish was great — cooked medium rare like i requested. my boyfriend’s (contrary to what we initially thought at first cut, as the manager did actually ask us to check before he left the steaks with us, which was nice — too bad we didn’t notice right away… it was obviously not medium rare but it looked bearable at first) was medium well, almost well. whoops, our bad, we didn’t notice right away. but no, this was NOT anywhere near medium rare. server does the right thing and brings out a little plate to take the steak and not the whole meal.
A medium rare steak simply doesn’t take long. and we were willing to be totally content if the new one came out right… or even close to right. so we wait. and wait. and get more drinks. and wait. two steaks walk right by us. same kind as he ordered… they had CLEARLY been put on the fire long after we sent the steak back. That is unacceptable. Our replacement steak should have been priority.
So i am eating super slowly and trying to get my bf to share my steak so he can enjoy his dinner. he had a few pieces, but by now his potatoes and broccoli are ice cold.
We saw our server trying to get the new steak from the cooks and manager multiple times. She never lost sight of the dilemma. Finally, she brings us a replacement and asked us to check it (looking nervous) — honestly you could SEE it was almost well-​done. way too firm. Sure enough, it was WORSE than the first. Unbelievable…
So at this point we’re just over it — bf doesn’t want to wait anymore. So basically our entire meal was ruined. I am WELL versed in corporate restaurant protocol for unhappy patrons, particularly when it was due to a restaurant screwup. Both meals should have come off the bill at the VERY LEAST. I am willing to pay for my bar tab, however. That I can understand.
Crystal (who is totally stuck under that management thumb since she has to wait for them to void things — ugh I don’t miss that frustration) is of course apologetic and brings our bill, which only has his meal taken off.
She tells us the manager will be over to speak with us. So we wait. and wait. and wait. And he does come over to the bar to do something but on his way back past us I said «whoa whoa «and he turns, looks at me (full eye contact and irritated look!) and turns and walks briskly away. Purposefully. (this is when i decide that infuriated Unilocaling will be in my immediate future)
I didn’t catch the manager’s name, but apparently it was either James or Mario (like I said, I called the front desk to find out who I had dealt with and there were two managers on duty. For what it’s worth, this one was dark hair, bigger dude. Not much to go on there)
So we do something I NEVER DO. We scrounge for cash for a decent tip and left only money for the bar tab. I wrote a note on the tab and talked to the server, making sure she wouldn’t get screwed if we did this. Normally the only recourse a patron has is to punish the server, but she had been wonderful, and done all she could do. I watched her try to remedy the trainwreck. And for us to pay for my meal basically does not bring consequences to the (lack of) management.
Like I said, I know corporate restaurant policy, and in this instance, we should AT LEAST not have been charged for food. Simply removing a meal that never got served is not enough. BOTH of our experiences were ruined, and you can BET I am gonna tell the world. If the manager had just done the right thing, or at least acknowledged our presence, I may have let it fly.
They were not THAT crazed, just a mild Sat night. Normal night for a mall restaurant. There were two managers on duty. We were served leather twice. In an untimely manner. With no management contact after the fact.
My LORDY they need better management. Or to retrain the angry bub. That was a completely avoidable sequence of events. I feel terrible for the servers that have to bust their ass under that kind of non-​supportive misled management. Their tips will suffer when average patrons don’t know where to lay the proper blame.
I loved my food, and was excited to find a new favorite I could hopefully count on. But I doubt we will go back now. So that’s lame.

I came here with my kids and family after a very long day at the Santa Cruz Beach Boardwalk. This was one of the hottest days we have encounters at the beach area is was well above 95 degrees this day. Also it was a World Series Game San Francisco vs. Kansas City, maybe not a good night to bring a medium size group.
You know we were surprised we only had to wait 10 minute for a table to fit us all, which was great, of course the kids were now starving when 10 minutes ago they were fine. The waitress was very quick at getting some food on the table for my kids and having the drink order arrive just as fast.
The food quality if what you can expect, but it was one of my sons birthday and the staff made it extra special and of course the San Francisco Giants won that night too. The staff was excellent and the food was good and the drink cold, honestly I do not see the reason for the negative reviews of this location, we had a very good experience here and will return when we are in the area again.