Metro Pcs

Buyer beware. Please do not go to this store. They lie and steal your money.
1. $ 35 Restocking Fee: No Metro Promise
I was with Verizon until last week when I bought a LG Stylo on a new activation at Capitola Metro PCS. I said I was not sure if it was the right phone but I needed a phone right away. The clerk Nancy, wrote on my activation contract: $ 35 restocking fee. When I asked her why, Nancy replied that the new Metro PCS forms had not arrived yet so she had to write it down. Later when I got home, I phoned Metro PCS Customer Service, they told me that there was NO $ 35 restocking fee and NO new forms. They told me the METRO PCS PROMISE guarantees a full refund of phone and service so long as the phone is like new and used less than 60 min. I also phoned and went in person to the Corporate Store, the manager told me the same thing, no restocking fee and the Metro PC Promise guarantees a full refund. BOTTOM LINE: Capitola Metro PCS LIED to me when they said there is a $ 35 restocking fee. That restocking fee goes against the official MetroPcs corporate policy. She lied by saying the new corporate contract forms had not arrived so that is why she wrote $ 35 restocking fee on my activation papers.
2. $ 10 Sneaky Extra Fee:
Furthermore, the Capitola MetroPCS store addrd an extra $ 10 charge on my phone to steal money from me. My receipt shows a $ 10 charge for «data transfer». I showed the receipt to the Metro PCs Corporate Store Manager. He said they normally they do a data transfer for FREE at the corporate store. However, since it was a totally new activation & new phone for me, there is no data transfer. Capitola MetroPCS added a sneaky charge to get an extra $ 10 for nothing. Folks, please check your reciept to make sure they don’t pull this one on you.
3. Extra 6 $ for insurance: forced to buy
I told them I didn’t want $ 6 insurance for my new phone. Why bother with insurance since the $ 100 deductible is almost as much as I pay for a new phone? Capitola Metro PCS told me I have no choice but to sign up and pay for the first month of insurance and then cancel later. At other MetroPCS stores, this $ 6 is optional.
4. Cash or Debit Only
Capitola MetroPCS only takes cash or debit. That way, they save on merchant fees and if you have a problem with the transaction, you can’t recall it. Capitola MetroPCS will keep your money and then some. The Corporate Stores will take credit cards and maintain normal ethical business policies
5. Lastly, there is a contact info and phone number 1 800 698 2438 for ITC Financial Licenses on the reciept which shows that you are entitled to a full refund from a transaction at their store. This legal disclaimer says «You, the customer are entitled to a full refund within 10 days of a transaction, and if you do not recieve your refund you may be entitled to your money back… plus a statutory penalty of up to $ 1000. «
I will go to the Capitola MetroPCS store and return my like new LG stylo (zero used minutes). I intend to follow up with this. An update will follow.