Quality Inn & Suites Capitola By the Sea

One of the greatest quality service, management and stuff know what their doing the treatment was perfect from the front desk to the lady name «Ester» which I believe she is in charge of the kitchen she was very professional very nice, clean and the food was very good and yummy from 1 to 10 I will give you guys 10 Great experience over all perfect… thank you for making us feel like home…

Ester was very kind and attentive during breakfast. They’re breakfast is great, they have a large variety of food.

Usually I don’t write hotel reviews but the employees there were extraordinary. For example: customer service concerns were handled promptly and everyone was friendly, specifically Ester who works the complimentary breakfast area. She made sure that everything was maintained clean and well stocked. In addition she was attentive to our needs and those in the area. Would definitely recommend and would personally return.
As an added bonus the complimentary coffee in the lobby area was so delicious.

I would give this stop a 3 ½, however Jon was especially helpful so I want to bump them up for having such a friendly employee!
We stayed for a wedding and it definitely did the job of giving us a place to sleep for the two nights. It’s within walking distance of a bunch of different restaurants and you can Über to wherever you need to go. The CVS and Peet’s coffee are very close which makes it convenient to grab any incidentals and your morning caffein.
The bed was comfortable and the pillows really fluffy. We also cranked the AC and it was really nice! The bathroom lacked a bit, the toilet would run loudly after flushing and the provided hair dryer was pretty awful. They also provided an iron that wasn’t the most efficient (but we were thankful they had one). There was a little porch attached to the room that was a nice addition, but it didn’t necessarily have an amazing view. I think most people were using their porches to hang wet clothing and towels from the beach rather than sit and relax.
I did like that they offered a complimentary breakfast until 10am! This gives guests a chance to get up and at em and not have to worry about missing out on food. The best choice was the sausage links, meat with breakfast is always a go to! The eggs should be rethought… They did sunny side up I think but after they sit in a covered and heated container waiting for someone to eat them they turn into rubbery overcooked eggs. There was a station for fresh waffles which was great and choices of cereal, oatmeal, toast or pastries. Juice and coffee was provided as well.
I we visit Capitola again I’ll definitely consider staying here again. If they fix the toilets and get better appliances and maybe do scrambled eggs instead of rubber ones they would be awesome!

We rolled in here after midnight on a Saturday, having made reservations earlier, knowing a party would go late and we didn’t want to drive all the way back to the East Bay from Santa Cruz. We then had perhaps our most bizarre hotel check-​in ever. The lobby was locked and dark, and you had to press a buzzer to let someone know you needed help. After a short wait, a young woman in pajamas approached, but didn’t open the lobby door. Instead, the entire transaction was conducted through what looked like a bank drive-​through window — you pass your credit card through the slot, she goes off and checks you in, and then passes the receipt for signature and your keys back through the slot. I can only imagine what circumstances have prompted such security!
The room was on the third floor and we couldn’t find any elevators, so had to lug our luggage up to floor number three. Make sure to request a room on the first floor if this would present a hardship. Each room appears to have a small private balcony, although the walls necessary for balcony privacy cut off much of any view (even looking out in the parking lot is better than seeing a wall).
The room itself was fine, especially for the price. It had an in-​room safe, mini fridge, microwave, coffee maker, small flatscreen TV, desk and chair. The bathroom has one sink and shower all inside the bathroom — for a family this can slow things down a bit as you can’t multitask with the sink and toilet/​shower for getting ready.
The heater is extremely noisy and takes a long time to heat up the room. The pillows are very high and hard — we found them uncomfortable.
Overall, it was more than acceptable for overnight, but I probably would look elsewhere for a multiple night stay.

A group of my friends stayed here on Saturday, April 23 & the staff was very accommodating & flexible with our needs. We rented 2 rooms & requested a couple changes & they were great about it. The rooms were clean & the breakfast was good. We will stay again when in town.

The rooms were nothing fancy, has a fridge and micro plus one cup coffee maker which was nice. Clean and cute atmosphere outside near shopping center. The boy at front desk though needs to find a personality, not to friendly or helpful when asked about nearby things, like we were bothering him.

First, let me state that the front desk and breakfast staff were friendly, helpful and on point with their customer service. Its the housekeeping and general property condition that I would like to address.
We stayed for two nights in 305. When we checked in, I noticed that our room was surface clean with clean linens but overall it was worn and shabby with dirty carpets. The next day we had breakfast and left around 9am, spending the day in Monterey and returning around 3pm in the afternoon. We were tired and just wanted to relax until our dinner reservations. Our room had still not been made up. I talked to the front desk and they asked if I wanted the housekeeping staff to do it right then. We thought that we could sit outside on the patio while the room was being made up. We decided to pass on that idea because the patio was filthy and only contained one equally filthy, cracked plastic chair, no table, cobwebs and looked as if it hadn’t been swept in months. Looking around, there was lots of trash on the property; not exactly where you would want to sit and relax.
I understand the price point for this property would lend itself to the budget traveler, but even budget travelers deserve a clean, well appointed room that is in good repair. This property, the layout and location holds tremendous potential. Having said that, I would not return unless I read of improved property management.

I would give this a negative if i could. Worst experience Ever! I stayed there week and half ago on a Monday night and the Power was out through the WHOLE building ALL Night! I couldn’t do anything at all. I had to leave the complex to work. The worst part of this all is that the Owner Mr. Dan Patel does not want to take No responsibility over the situation. Seems like PG&E did something to the power which effected the building. So the Owner or Gm Whatever he is told me to take it up with them directly. So i need to talk to PG&E and i was a guest at your hotel. Had to use the restroom and shower in the dark. No one was around at night to even talk to at the building to get updates. Don’t EVER Stay here unless you want to go through the same situation. This whole post could of been avoided if the owner took responsibility and just acknowledged the inconvenience i went through and compensated i somehow or some way. I am currently discussing this with Choice hotels and seeing what they will do about this.

Hira was so helpful and upgraded us to a wonderful room
I just love coming here because I am always greated with a very friendly smile and always feel so welcome and great

I wish I could give this Quality Inn a zero. I was at a workshop & returned to the hotel to pick up some items and take a rest. In the middle of the day the front door to my room had been opened and workman were coming in and out of it. I should have been told they were laying new floor. Dust and bugs flew in. It was too noisy to take a nap. I put my things in my car. I felt violated. I usually am really laid back. This was just creepy. I don’t think anything was missing. My iPad was still there. When I told the manager on duty, he said, «Sorry, I thought you would be gone for the day.» That’s even worse.

We had a pleasant stay here. This is an expensive area to stay in sometimes so we just paid $ 160 for a holiday weekend and this was a deal in comparison to other places. The bed was comfortable and stay included all the basics (tv, iron, fridge, micro — decent little complimentary items for breakfast in the area off the lobby). I liked that it was quiet and the rooms only have one shared wall (at least in building 3). It was just right for what we needed

We usually stay at another hotel in Capitola but it was booked. Checking through the reviews on Unilocal and Trip Advisor we chose this place; it was a lot more reasonable than others in Capitola or Santa Cruz. Why pay $ 250-​$ 400 + for a weekend night stay at a meh-​reviewed place? We paid $ 150 (with tax).
Weekdays are cheaper since you can used an AAA discount or Senior discount.
We didn’t encounter any of the problems some other Unilocalers had to deal with.
The Quality Inn consists of four 2 story buildings with 12 – 14 (?) units.
What I appreciated was this set up meant that we had no neighbors on either side,
just an upstairs neighbor. Despite the fact that there were several families with young girls on soccer teams there was no excess noise.
our room was clean and comfortable. One small table, a desk, small fridge and microwave, a flat screen tv, clock radio, coffee maker and a small outdoor patio.
The free wi-​fi worked perfectly.
Plenty of electrical outlets to charge our laptops and cell phone chargers.
Staff was friendly and welcoming.
The breakfast was a little better than average. They had cold cereal, waffles, bread and toaster plus butter, jam and peanut butter; fruit, yogurt, muffins, scrambled eggs and juice. Yes not freshly squeezed but it was fine.
Only «glitches» not necessarily deal breakers.
The shower head was really really high. Seemed to be a foot or more taller than
six feet + Mr Rinky.
BEWARE! We parked in the Disabled spot which was clearly marked and conveniently located. The problem was that the sidewalk had «settled» making a raised section of grey concrete about the blue painted curb. It is difficult to notice this and luckily I tripped without falling.
The layout is a little confusing (at least to me). I didn’t pay any attention to the route to the breakfast room and got lost on my way back.
There was a pool but we didn’t use it.
I like the fact that it is on a hill above the main roads so there is no traffic noise that
I was aware of.
We’d definitely stay here again!

Nice place in Capitola. Well priced, renovated and comfortable. Parking and hot breakfast included. They have a computer you can use, a nice pool and breakfast room. Rooms are bright and clean. Well located, a short drive to capitola.

We will be back when we visit Capitola in the future, the friendly service and convenient location make this our choice. The room is clean and quiet and the bed is comfortable and bedbug free, what more could we ask for. We paid an average price of 200 per night for a Friday and Saturday in September 2014 through
but still seems like a little on the high end, this place always sells out though. Santa Cruz county is just plain expensive and even cheap motels charge a lot. This place is better than most.
We’ve stayed at this Quality Inn two times (two different buildings) and the hallway carpets are a stained mess. There are dark stains all over the heavily trafficked halls and common areas leading to the rooms. Maybe they should use a darker carpet next time so the stains don’t show so much. There was weirdly the same artwork on both walls in our room, maybe the designer got a great deal on that picture. Also, there were tiny gnat-​like bugs crawling all over the shower wall by the dozens but they seemed harmless so I ignored them.
We like this hotel best for its convenient location to walk to our favorite activities. Capitola Village, the beach, beer pub (Beer Thirty), brewery (Sante Adairius), Shadowbrook restaurant is a nice walk and we eat there every night we’re in town, and there’s a supermarket, a CVS and a Dairy Queen across the street from the hotel. The Quality Inn breakfast is basic and they have good but not great coffee. Peet’s is across the street though!

Where do I begin?
The bed was comfortable and they brought us towels when we asked.
That’s about all of the nice things I can say.
The carpet was sticky, sticky like movie theatre carpet, absolutely disgusting. Not only do your feet stock to it but God forbid you walk on it with out sox, your feet will turn black.
There was trash at each entrance to our building. By trash I mean, piles of news paper, an old air conditioning until, broken 2×4’s, boxes, and general garbage. We were there for two days, trash looked like it had been there much, much longer.
On to the bathroom, attempting to wash the shampoo out of my hair would’ve been easier of I were trying to do it in the middle of the Forrest in the rain. There would’ve been more water pressure and the water hopefully wouldn’t have smelled like sewage. The towels were all child size, varying shades of off white and about as soft as Brillo pad.
Given the sticky carpet and trash accompanying both entrances the light switch not working seems like a nonevent but it was nonetheless still annoying. Especially considering we paid $ 249 ($ 289 after taxes and fees) for this wonderful experience.
Edited to add a note about the «heated» pool. The pool is a triangle corner pool, very small and whole we were told it was heated the kids froze their butts off. Other patrons who attempted to swim left with their blue children because the water was simply too cold.
Gooooo Quality Inn! Geeez what a misnomer.

This is a nice, quiet and clean hotel. It looks like it might have been an apartment or condo complex at one time as the balconies are divided in a rather odd manner (making a triangle shaped space in a shared balcony).
The room was spacious and included a mini fridge, coffee maker and in-​room safe. There was also a small LCD television with a good selection of channels but a bit small considering the distance from the bed. Water pressure was good and shower head was adjustable for spray/​intensity.
There is a complimentary breakfast. It included 2 types of dry cereal, yogurt, small pastries and muffins, sausage links, scrambled eggs (from mix… not fresh eggs?), make yourself waffles and juice (tasted like from a mix… not fresh squeezed) .
Overall a nice hotel that I would return to.

CAUTION: this is not a 4star place, or at least the standards of the thousands of other Unilocal reviews. We payed $ 145 per night to stay there but it didn’t really feel nice. I guess this is just a really expensive area to stay? In fairness, the beds were comfortable. But the rest of the amenities were basic.

I just stayed at the Quality Inn and I had a very positive experience. For only $ 100 a night, you get a good sized, clean room. It takes about 15 min to walk to the main Capitola area by the ocean. The walk is very pleasant and safe. I would recommend staying at the Quality Inn and paying less than you would at other hotels right next to the ocean.
The room was super clean and a good size. I especially liked the spacious bathrooms. The hotel also has a small pool but there were usually too many kids swimming around. I would for sure stay here again!

Oh my gosh, absolutely loved this place! To be honest, my boyfriend and I are from Gilroy and only got the hotel here because it was 200 yards from Sushi Garden and we wanted to both get drunk with our friends and not have to worry about driving back over the 152.
So glad we chose this place. Very well priced for how nice it was. We were not expecting the great amenities at all. We had a king bed, our own temperature control for the room, a good sized room, and even a little patio out the back door. Usually I’m used to cramped hotel bathrooms that won’t allow you to shut the door if you’re on the toilet without moving your legs. Not here! So much space for both the room and the bathroom. The free breakfast was amazing as well and you didn’t have to wake up at obscene hours in order to make it before it closed, either. The front desk staff were very friendly and gave us all the information we needed before being asked (Wifi password, breakfast hours, etc).
We were just going to use this hotel as a place to sleep off the alcohol, but it turned out to be absolutely worth more than that.