Eastern Mountain Sports

Good selection and many sale opportunities, several clearance racks for bargain hunters plus member point system and gear-​repair center all make this ine of my go-​to places for outdoor gear. Helpful staff and nice-​sized fitting rooms. Organic cotton graphic tees seem to be a staple these days. Easy to get to and park.
Update: They don’t replace or repair their things in house anymore, they refer to a place in Seattle, you have to pay two-​way shipping and high prices– like $ 50 to replace a zipper on an EMS brand duffel bag!

This EMS location is the worst. No customers and still a wait at the register. Save yourself the trouble go in to the city or else grab a camping bag and take a nap while you wait to check out.

As long as you are sure about what you are buying, you would enjoy shopping at this place.
But soon or later, as you buy more and more at EMS, you encounter a problem with what you purchased. However it is too late, the customer service here is very bad.
I bought a Columbia jacket for my son two month ago, and recently found jacket’s zipper had defect. So I contacted the online customer service. The lady told me to bring the jacket in to the store, and I can either get exchange or get store credit. To make sure I called this Carl Place store, but what the worker there basically told me was «once you use, it is your problem. Contact Colombia.» He did not exactly say that way but the idea he wanted to tell was exactly like this.
I was very sad that I payed 140 dollar jacket at EMS, the jacket lasted only two months. And EMS does not have any belief in what they sell. I thought they choose the best products to offer and if something is wrong, they fix the situation. I guess i was wrong.
As a big outdoor lover, I learned one thing. Even if I pay little more, I stick with REI which has much nicer customer service. Not going to buy anything at EMS anymore.

Have not been in a EMS store in many years.
I used to buy all my Patagonia jackets and sweaters there.
As I was traveling down Glen Cove rd I saw out of the corner of my eye the EMS sign and had to stop.
Unfortunately they no longer carry patagonia in the store, Not for years the salesman told me.
The store is huge and has a ton of clothing and all sort of hacking and climbing and outdoor gear.
The sales staff is excellent and very friendly.
I would definitely go back if I needed other items besides Patagonia

Very poor service. Waited over 20 minutes in the shoe dept before asked if I could be helped then 15 more minutes before I got my shoe to try on.
Just go to REI down the road.

Outdoor enthusiasts heaven out in LI. Large store for all your adventurer needs.
It’s my go to place for outdoor goods and equipment. Great selection of items that varys from REI. You’ll find hiking, camping, biking goods. Staff is knowledgeble.
Tip: they offer student discounts and have a dividend incentive program. also offer great free classes on outdoors topics while rei sometimes charges for this.

This 5 stars is for customer service. The items they sell don’t vary between stores, but the employees do, and this one was tops.
My sister was heading off to Uganda for a few weeks to teach (yeah, my sister is pretty baller), but was concerned about the quality of water and needed to get some supplies. We had no idea what to get, what to do… so naturally, we asked a sales associate. Unfortunately, I don’t remember his name, but when we mentioned the situation and brought out the water bottle we had already purchased, he walked us over to the section we needed and described the pros and cons of nearly all the items AND mentioned the things that he used to clean his water and what all of the measurements meant.
Fantastic. I’d come here to buy all of my sporting equipment.

I just purchased a pair of running shoes here and had a great experience. Joe helped me pick out my shoes. He was knowledgeable, professional and very patient. As a novice runner, I wasn’t sure what I should get and Joe made it easy for me.

After several fruitless attempts to find shoes at various stores, EMS helped me find shoes that actually fit my feet: wide in the front and narrow in the heel. They were patient when shoes didn’t work, and they didn’t suggest random things in hopes that something would finally work. They used reasoning and knowledge about the shoes, and finally I have a pair of shoes that fit that I literally would not have been able to find in any other way. Thank you!

The boy and I are trekking cross-​country this summer, and plan on doing some of the best hikes that the United States has to offer. We’re newbies to a lot of hard core camping and the like, though we are avid outdoorsy people and have done lots of hikes and runs. One of the best investments you can make for your feet is a good pair of hiking boots, and if this is what you need — I urge you to go to EMS.
The salespeople (Joseph and Steven) really knew their gear. They worked with us for well over an hour to help us find the right boot and fit for our journey. They have an excellent selection and even have a ramp that you can walk up and down to mimic what it might be like in the great outdoors. Plus, they give you a pair of merino wool hiking socks to try on with your boots (they have the disposable peds you can put on before putting on the socks). Apparently wool socks are the way to go — cotton will leave your tootsies with lots of blisters. No bueno.
The boy got the Vasque 2.0 GTX, I got the girl version, but they didn’t have the color that I wanted so I had to order them online. I’m excited to break them in and hit the local Long Island trails before heading out west.
Nice clothing selection too, a lot of stuff on clearance when we went. P. S. They offer a discount to college students — 20% off EMS brand full priced items and 15% off national brands that are full price. They also have a rewards program, which is FREE to join, unlike their competitor down the street that charges $ 20 to join. Check this place out!

Very knowledgable factory trained staff, who avidly use the products they sell. The climbing and footwear selection blows REI out of the water too. If you talk to your salesperson you can usually get some sweet deals going.

With REI adding competition just down the street, I thought EMS might have better sales. There was a reasonable selection, but pretty expensive.

I came here to get supplies for my upcoming hike to machu picchul. This will be my first hike so basically i have nothing and therefore will need everything! I came here about 5 times total to get all the gears that i needed. on every visit, the staff was very helpful and courteous and patient. I think i must have tried on about 10 pairs of hiking boots/​shoes. And on 2 of the visit, Eric assisted me, fitted me with my hiker’s pack and also chatted with me about the hiking boots. Very nice young man and definitely stood out above the rest… but as i said, all the staff are excellent. It’s a very neat store and has alot of cool stuff that i didn’t even know existed. If you need any outdoor sports stuff, def give this place a try… The one downside is it can get pricey so if you can, try and sign up on their email list and catch them on their sales which is really good.

I used to like EMS a lot. The staff were mostly helpful and would approach you if you needed any assistance.
But my most recent experience really gave me a sour taste. I was getting a rim spoke replaced and was told it would be about $ 13 and then $ 2-​$ 3 for the spoke. I asked them to give us a call if the quote is going to be higher and to hold off from performing the repair. About a week had passed by and we followed up. They told us it still has not been repaired. I know replacing a spoke and truing a wheel takes no more than 30 minutes, but I figured they just were busy. We finally got a call a few days later and was told the repair was performed and it was going to cost $ 27. I was a bit upset and let them know of what I was previously quoted. All EMS said they could do was take off $ 5, to make it $ 22. While it’s not about the price, it’s about the principle of not listening to our requests. When we went to go pick up the rim, it took a while for someone to come by and provide assistance. And when we told them we were picking up a rim, he was a bit confused as he had never worked in the bike repair area.
With REI which has opened nearby, I will take my business there. They have employees who actually listen to your wants and actually have staff assigned to each area and seem to be very knowledgeable. EMS, you have a lot of catching up to do in customer service if you want to stay on par against your competitors. I’m rooting for you, but right now i“m a big fan of REI.

Everything you need for outdoor activities can be acquired through EMS.
This location doesn’t carry snowboard/​skiing equipment or bicycles, but they can get a hold of them from their other stores. Star off for them not being in store to try out. The staff tells me the regional manager doesn’t believe there’s a market on Long Island worthwhile of carrying those products. That person is way off, just because the Island is flat, look at how many snow sport shops there are, such as Ski Stop and Sundown and Sno Haus.
You can rent anything you need, from kayaks to snow shoes to backpacks!
The staff here is very knowledgeable and friendly.

Eastern Mountain Sports is definitely someplace for people who take their outdoors seriously. My dad is big into outdoors activities (camping, backpacking, kayaking, etc.) and often goes here for things he needs.
I went here today looking for an inexpensive headlamp for a Christmas present (don’t ask), and found one for $ 19.99. It seems pretty quality, and they had ones that were much more expensive. I looked around a little bit, and they do have North Face apparel, but it is truly more for the serious outdoors person, not so much for someone rocking the wilderness chic look.
All in all, I like EMS, but if you’re a once a summer camper or something similar, you could probably elsewhere and save some cash. Big plus goes to the college student discount, which I took advantage of using my ID despite having graduated in June.

Walking into EMS again with my family brought back so many great memories of our pre-​kid/​single days: taking some nice hikes in the Catskills, camping in Lake George or just deciding to get up and go away, anywhere, for the weekend on the spur of the moment. It was also those days that we could shop at EMS and spend a disgusting amount of money for these little get away trips and think nothing of it. But, reality set in real fast. We weren’t there to shop for us this time, but for my older daughter’s first summer away from home at sleepaway camp. The excitement of knowing my first will be experiencing hiking and camping on her own kind of got the best of us and right away we thought of EMS.
We looked at each other and thought the same thing — we are definitely in the wrong store right now. EMS is really more for the serious hiker/​camper or anyone who just has a love for the great outdoors. It’s an amazing store to be in. The first thing you see as you enter the store is this beautiful big Kayak for sale and you fall in love with this place right away. They carry the top of the line in camping equipment, kayaking, cycling, winter sports, etc. to outerwear, footwear, backpacks and more. Some name brands include Black Diamond, The North Face, Camelbak and Marmot.
We found out quickly enough that this location does not carry clothing or anything else for children. The sleeping bag that I was interested in and eyeing for a long time was really incredible but so big you could probably fit both my girls and them some in it. This incredible sleeping bag also sold for the incredible price of $ 459.00. So, with that, I turn around and my husband is heading right for that door.
It was a nice trip back in time anyway and made for some great story telling as we headed to Modells, in search of a more moderately priced sleeping bag and suitable for an almost 10 year old. So, if you want to invest in the very best, EMS is the store where you will find everything and anything that you’re looking for. Just be prepared when you look at those price tags, they are far from inexpensive. I will also be going back for that sleeping bag because hopefully soon we’ll be taking another one of those trips again. BTW, I still have the greatest tent that we ever bought and the store where we found it was at Eastern Mountain Sports.