Hampton Inn Carlisle

Clean, well appointed, and comfortable, however, the attitude I encountered from a front desk clerk as I was trying to resolve a billing issue ruined the entire stay for me. She repeatedly interrupted and talked over me, arguing about something she wasn’t even there to witness. Extremely disrespectful. The lack of response from management when requested was beyond disappointing. (By lack of, I mean no response at all.) This is a real shame, as the rest of the staff was quite pleasant. One bad apple can, indeed, spoil a bunch.
**Even on Unilocal,management apparently only chooses to respond to the positive comments. The world isn’t all rainbows and unicorns… especially if you have staff that is argumentative and rude to customers. Thank goodness for corporate relations. Hopefully service means more to them.

This hotel was a great find! Clean, modern rooms, very friendly and helpful staff, and a lot of nice little touches. Our daughters loved the free hot chocolate and my husband, who usually goes looking for the nearest Starbucks, was very happy with the coffee selection. We had such a great experience that we have now decided to look for a Hampton Inn everywhere we go. Very positive experience all around!

If I could give them more stars I would! After 600miles of driving with traffic, construction and fog… I need to make a stop for the night. Found signs for the Hampton Inn. Chuck at the front desk was amazing!!! Set me up with a great room close to an exit door so that it was easy to take my dog for a walk. Gave me a menu of food places around that I could go. When I said I would just grab fast food… his answer was «no no no» and proceeded to grab a menu for an Italian place that delivers. So now I’m relaxing in my room with my pup and waiting for my meatball parm hero to show up! :). Thanks Chuck…

Quiet, Clean, hotel. Good breakfast choices in the morning. Hot tub did not work when I stayed but that was probably temporary. Hotel staff was super friendly.

Hampton inn is our hotel of choice. Consistent in quality, cleanliness, etc. however, this one in Carlisle just seems a step above the rest. Everyone was so friendly, the breakfast was fantastic, the fruit when we checked in late at night was fresh and colorful. And the rooms were so clean and comfortable!
Thank you so much for the great experience!

Manager super friendly and welcoming upon check in. Very impressive service from him and he was helpful throughout the check in.
Unfortunately, the room was filthy. Obvious cobwebs, air filter in AC unit took two washcloths to clean and the staff did not seem to care :-(In fairness, I do believe if the manager that checked me in had still been there, we would have been moved and situation corrected immediately.
Dogs barking on the 3^rd floor although a previous comment from the management stated pets are only on the first and second floor. I saw and heard several on the 3^rd floor.
Very nice little mini store inside but no luggage carts for checkout… was told they only had a few (only saw two when we checked in) yet the parking lot was full of cars. Perhaps they could purchase some more?
Location was convenient but the morning we left, the female employee working breakfast looked harried and unhappy. She made eye contact, but no smile, no greeting, nothing. Shecstood in the doorway to the kitchen supply area and glared at people. There were no breakfast bags to go available and they seemed very unprepared for the amount of guests they had.
I would not stay here again, unfortunately. :-(

Very nice hotel, you can tell it’s been taken care of and the staff was amazing!!! Not much in the town defiantly a business travelers hotel.

I love Hampton hotels and the reward program so all of their properties have always been pretty legit. This property was no different And everyone was very friendly. Someone actually stole my socks out of the dryer which was super random but no big deal-​lots of travelers so I shouldn’t be surprised so it’s all good.

I was pleasantly surprised when I checked in to the Hampton Inn on the Harrisburg Pike. The lobby was the standard Hilton affair (just like the Garden Inn), but the rooms have been newly renovated in a way that makes great use of the available space.
It’s all the little touches — the back wall has a desk built in (with power, data, and lights) that also incorporates a closet, and a rolling table. The nightstand has a little charging station, with power outlets and USB too! There’s a microwave and fridge too, which helps.
AC and heater were both great and heated/​cooled quickly. Bathroom was the best small bathroom I used, although water pressure is a bit low. Towels were new and soft.
Overall, very happy and will stay here again!

This place was honestly great! Checked in late at night on our way to Kansas City from Boston and we were treated like regulars. Our room was clean and tidy. We went to the pool and it was a bit small but the «whirl pool» was relaxing.
Woke up to a sweet free breakfast with anything you’d like. They were very accommodating. Not far from the highway either. Maid cleaned up and restocked our toiletries and towels.
Would definitely stay here again.

{edit} — My photos of the bugs and red stains were reported and removed. Hmm…
*********
No. Just no.
We spent about a month traveling… trying to get from Hawaii to our new home on the east coast. We stayed at A LOT of hotels in the past month and this was by far the worst.
The Good:
+ Reservationist on the phone was pleasant
+ Pet friendly rooms come with carpet and all the amenities. We didn’t feel like second class citizens!
+ The complimentary breakfast spread was huge
+ The front desk was nice; and so was most of the other staff that we encountered
+ Comfy beds
+ Hershey kisses to greet us on the night stand!
So what’s the problem?
We travelled all day. We check in, drop off our bags, and leave to get dinner. We get back really late. I notice 2 creepy crawly millipedes (? that’s what they remind me of) in the bathroom. Really weird. I figured they were just strays and chucked them in the toilet.
The next morning, I picked up my cat’s food dish so I could refill it for breakfast. I run the water and realize I was washing roaches down the drain. EEEEEEEEEEPPPPPPPPPP! They were gone in a flash, so my skin didn’t crawl too much…
I jump in the shower and realize that there are red stains on the shower curtain. It looked like blood. I took my shower in the farthest corner possible, to avoid the mystery red stains.
When I step out of the shower, I notice that there was 2 more millipedes crawling around on the bathroom floor. What the heck? I thought about the night before. Was I just dreaming that I chucked the bugs in the toilet?
Nope, husband got up and found 4 more millipedes in the bathroom after I chucked those. There is definitely an infestation of the creepy crawly kind!
This is when we decide to bring it up to the front desk. At this point, I still like this hotel. Bugs and blood stains don’t bother me much. I’m still excited about my free awesome breakfast and the great sleep I had on the comfy bed!
The manager comes in with a housekeeper to inspect our shower curtain. She proceeds TO RUB THE STAINS WITH HER FINGERS!!! Oh gross, gross, gross. She says rudely, «this is not blood.» Uh, that’s nice, but we didn’t want to touch the gross red stains to find out if it was truly blood or not.
After that, the husband tried to bring up the plethora of insects that we found but she cut him short and said, «yeah, yeah, we’re comping your room.» She did not want to hear about the bugs, what kind of bugs, how many bugs, how we think that there is an infestation and maybe she should call the exterminator. Honestly, she acted like we were conning her into getting a comped room.
Out of all the hotels we stayed at in all of the states and cities, we never asked for a comped room, got a comped room, or expected a comped room FOR ANYTHING.
Without the manager, this place would’ve gotten at least a 3 star review, maybe 4. Definitely a 5, without the bugs. But since this manager doesn’t know about customer service (or extermination), this place gets 1 star (I wish I could give a 0) and more bugs and unhappy guests because she didn’t even listen to us long enough so we could warn her that she needed to exterminate, STAT.
She ruined my breakfast and ruined my stay. Shame on her for treating guests that way. Never staying at a Hampton Inn again.
I’ve also added the pictures of the red stains and bugs. If you’re squeamish, you might want to pick another hotel.

Decent stat at a decent hotel. I don’t usually expect much I’m Hampton Inns and this time I got what I expected. The beds were decent, the rooms were clean, breakfast was decent, the people were nice. The place needs some remodeling and it is now underway so that’s a good thing.

I’m not sure why my opinion is so different than the others.
To be honest, we usually stay in upscale hotels but we were passing through and needed a place to crash for the night. As far as interstate hotels/​motels go, this was one of the nicest I’ve ever stayed in.
The staff was so extremely friendly and they even made restaurant suggestions to us when we checked in. The room was clean and seemed fairly new. The free breakfast was very nice and, again, the staff always greeted us with a «good morning» and a «have a nice day».
This was exactly what I expect and will definitely stay here again if the need arises.

I recently stayed here for a trip I took for work. We are advised to stay at the Residence in which is in the same parking lot but unfortunately it was booked so I tried here.
I arrived after just getting off a plane and driving about 40 minutes to the hotel with enough time to toss my luggage in the room and head off to the reason I was there. Cut to me standing at the front desk for a good 10 minutes before someone finally came. No apology. Annoyed.
Walk to my room, walk in and see that the King sized room I had booked was actually a double. fine.
Come home that night and realize that since my room is only 2 doors down from the lobby, I can literally hear everything that is going on from the TV in the lobby (which they should really remove due to this reason) to people checking in to the front desk employee chatting with other staff members. Annoyed.
The next night while lying down I smell an awful odor which smells pretty much like sewerage. Maybe they need their septic system pumped. I ignore it and hope the smell is gone by my third day.
Third day, smell is still there. Am way to lazy to pack up all my stuff (when I stay somewhere for a week I like to unpack everything) and ask for another room so I deal with the smell for the next two days.
Beds were average. Comfortable. But nothing amazing. There was a free hot breakfast buffet in the morning which I never got a chance to try but it looked good. Also free wi-​fi in the hotel so that was really nice.
When I return (I make frequent trips there) if the Residence Inn is booked I would probably stay again due to the convenience of the location.

just an ok hampton inn hotel that I spent my time with for 15 weeks.
Regular Hampton Inn but probably it’s the best hotel around the area.