Bob Baker Chrysler Jeep Dodge

Jonas was very nice. We weren’t really looking to buy a new car right now but thought we would Check out the new jeep renegade as we already have a rubicon. I wanted a family crossover and really like the jeep renegade. They had the color and 4×4 that we wanted at a price we couldn’t beat. Jonas was very personable and thorough. My husband and myself were very impressed with him.

I love Jeeps, so I continuously walk into this dealership excited to getting my favorite SUV on the market. But every single experience here over the last 5 years has been appalling. The sales staff is incompetent, argumentative and not at all welcoming. 5 years ago I tried to buy a Jeep here but the experience was so terrible I couldn’t bring myself to do it even though I loved the Jeep.
I gave them a chance again this week, and I’m met with the same attitude from a different salesman. Do they just consistently hire people that hate their jobs and seem to know nothing about the cars they sell?
Here’s an example; I came in because I saw a Lease deal advertised on TV. First response from the salesman, «Well you’re going to have to show it to me, I don’t own a TV, computer or phone so there’s no way for me to know about the Lease deal you’re talking about.» OR you work at the DEALERSHIP and should absolutely know what Lease deals your brands are advertising! I politely but forcefully had to get him to let me test drive the car as he just wanted to argue with everything I said. Questions about the vehicle are met with vague answers, not at all what I’ve experienced at the Chevy dealership, where the salesman was AWESOME! Helpful, courteous, enthusiastic to show of any car on the lot.
Back to yet another terrible experience at Bob Baker Jeep. During the test-​drive he essentially calls me a liar, mentioning that he still doesn’t know about the deal I mentioned. How can you have an entire crew of salesmen that don’t know their vehicles and are completely rude and argumentative. It’s got to be the hiring practices because this is the exact same experience I got years ago when I was looking into Jeeps. Terribly disappointing experience for a fan of Jeep, Chrysler and Dodges to be met with salesman that don’t seem to care about the cars they sell and seem to hate the customers that want to come in to buy a car.

This review if for their only their service department, their team of service advisors are not the most organized. Had an 8:30 am appointment and my service advisor was MIA. Eventually I was asked if I had been helped at 8:50. Was told it is a four hour repair and should be able to be completed in a day, at 3:30 I was called and told it would now take two days. When I asked about a loaner car I was told they could take me to Enterprise. After telling them I work less than a mile from the dealer they said I could take their complimentary shuttle to work. After spending 40 minutes in their customer service waiting room I requested an UBER which was there in three minutes,
As far as overall experience I would give this two thumbs down.

If you’re in the market for a Jeep, look no further. Get yourself over to Bob Baker and ask for Yusof Miazada — a first class guy that knows his stuff! The price was unbeatable and I really felt like I got a GREAT deal on the car :)
I bought my first wrangler last week and couldn’t be happier with my decision to buy my beauty backcountry edition Jeep. Since a vehicle is like an extension of yourself, you want to make sure you pick the one that fits you perfectly — obviously within your financial means. Yusof helps you do just that. He really listens to your interests, preferences and must-​haves. But he also helps you explore options you hadn’t considered but with positive intent to make sure you really are getting everything you want. He will give you his honest opinion on value and perception of the vehicle in the marketplace. Best of all, it turns out that Yusof is a pretty cool road dog on the test drives so you feel right at ease. He has the patience of a saint to answers so many questions and talk through many options.
Not only Yusof, but the entire staff was utterly humble and generous with their time, insights and search for my perfect Jeep. At the end of a long day, Doug on staff also went out of his way to show me some additional Jeep profiles for vehicles not on the property. Kyle in finance not only answered several questions on security features on the Jeep, but also made the contract process unbelievably simple.
I could go on and on. Bob Baker Jeep Dodge Ram is great and I could tell they have a strong culture centered on client service and are dedicated to hiring outstanding sales staff. You guys rock! #happycustomer

Great service and customers service every time I have to service my Town & Country.

Well… even though we currently drive a Jeep, and love Jeeps, we will Not be back to this one… i had to Chase down a sales person. The girl in the office was so busy texting on her phone she didnt see me standing patiently waiting… she seemed irritated to find a sales person to help show us a Jeep. The guy finally came out and said… ahh man. Sorry… we are just so tired… i just really Wanta go home… maybe one back tomorrow… are you kidding… Hell No! There are other dealers were people want to sell, assist amd make it a pleasure… too many dealers to choose from…

I had a fantastic experience with Bob Baker auto. I went in hoping to look at cars to try and decide what I want and came out with a VW Golf and this is not because the sale man was pushy. I had been shopping around for the last month and was under no pressure to buy whatsoever. Dani my saleman was fantastic. At no point was he pushing the car on me and gave me so much time let me to make up my mind completely.
I had an issue with state farm as all their brokers were closed on a Friday evening when I was buying the car so I wasn’t able to sort out my insurance so they called their broker who set up a really good deal for me. They also figured out all the financing for me. As if this wasn’t enough they even sorted out my rental to me taken to enterprise the next morning as they weren’t open either.
I have dealt with a lot of dealerships over the years in both Europe and the US and the service I have received from bob Baker so far has been very good — let’s hope they keep it up for the next few years!

20 minutes on hold to find out they don’t stock a very basic part that I can buy online faster for less money.
Can’t search their site for parts, have to wait 20 mins on hold.
Way to go old school autoparts guys.

I had a great experience at Bob Baker Dodge Jeep RAM. I dealt directly with Yusof Miazada and Leo Sadd and was very pleased with the professionalism and straightforwardness from Both of them. I am 55 years old and I bought many many new cars and trucks over the years. I was able to make most of the deal on the phone while driving down Highway 5 and when I got to the dealership it was straightforward clean and easy.
I highly recommend dealing with Yusof, Leo and Bob Baker Dodge Ram.
Mike Cimorelli.

I recently bought a used truck from Bob Baker and had an outstanding experience. I worked with Leah B. and she was great to work with. She never pressured me, she listened to what I wanted and worked within my budget. Even as I shopped around at other dealers (which I let them know I was doing) they didn’t bombard me with emails, calls, etc. On top of that, their pricing was very competitive. When it came time to purchase, finance was the best. They were very accommodating and made the whole go as smooth as possible.

Wow!!! They got me in and out with my oil change. Service was friendly and attentive. This is my 4^th time here and they even remembers who I was. Thanks Guys for taking care of me!

Had a great service advisor Tim, very nice and knowledgeable … Took my trail hawk in. These cherokees have major problems that jeep fails to address. My rear differential was leaking at 10k. Tranny shifts eratically and there are many other issues, stay away from the cherokees in general.
Look at the horror stories online, im in the early stages it seems with the majority of the issues :(
Asked for a wash and truck was given to me dirty and with what seemed like rear end fluid on the floor mat, i have mud matts so no biggie but… Said forget the wash and top it off… They have zero gas at location, and took it to the station and put $ 10 in it, lame, come on guys, this really makes me want to buy my fiancé a car from you or my next one!!!
Have a feeling i will have to be back here soon.
Look online at all the nightmares people are having with these.
This location did the work well and in a timely manner and i would give them a ⁴⁄₅ stars but am going to rate this posting at a 1 star because i am very disappointed with this vehicle they sold me, and have failed to reassure my confidence in it.

Thank you Bob Baker for helping me leave with my dream car! My boyfriend and I are moving to Hawaii and wanted to trade my 14 Elantra in for a new 16 Patriot Jeep before our big move. Everyone at this dealership was extremely kind, and professional. Leah B. & the manager Leo helped my boyfriend and I achieve our goals leaving the lot in our new Jeep! What a great feeling! Thank you for being so helpful Leah B. and Leo!

Today I went in to check out a car that I was certain I wanted but sure I wasn’t going to buy. I chatted with Yosef and never felt an ounce of pressure. The process was funny and stress free from start to finish. I got the car I wanted and at the price I wanted to pay! I appreciate the attention to detail and kind nature of everyone there but especially Yosef. If you’re looking for a car, you should see him. Great attitude and no pressure. Si habla español también!

A 1 star due to a pushy sales guy, Abdul Sadat, who not only did not know anything about the jeep I wanted but also tried to sell me something I clearly did not want for way more than the jeep I came to look at today. I called a jeep dealership in Orange County who clarified that I could get a jeep renegade 4×4 in a manual. I figured out which jeep and options I wanted prior to coming to this location all to have my time wasted thanks to Abdul saying the features I wanted did not exist. If you don’t know the answer to something don’t lie, either say you’re not sure or say that you will find out the answer do not try to sell me something I don’t want for thousands more!!! I’ll now be buying my Jeep from the dealership in orange who listened to what I wanted and did not to try upsale!!!

This review is about their new car sales.
I was looking to buy a Dodge Challenger Scat Pack. I’d obtained a quote using the Consumer Reports (CR) car buying service, which sets up a pre-​negotiated price for your specifically-​configured car and takes into account the dealer’s invoice price, dealer incentives and holdbacks, rebates, etc. Using this service skips that silly back-​and-​forth negotiation game that’s notorious with car buying, an experience that can consume much of your afternoon and subject you to every legal and probably-​not-​legal trick in the book to extract extra cash from you.
Several people from Bob Baker contacted me repeatedly, sending me quotes on cars in their inventory that weren’t even close to what I wanted. When I finally got them to quote me on the exact car I wanted, it was thousands over the CR price. When I protested, I got an email that said «If you were able to find a dealer who is willing to lose money on prime merchandise, then good on you.»
So, no deal for Bob Baker.
I ended up doing a factory order through another dealer who gave me an excellent deal, a price based on and below the Costco price quote (I’d also gotten fed up with the CR service along the way). By my calculations, that dealer made about $ 500 in profit off the sale, which seems reasonable. And that dealer, of course, gets a review after the purchase contract is finalized and I drive away with the car, about 6 – 8 weeks from now.
Redeeming quality of Bob Baker, and hence why they’re 3-​star A-​OK with me: the salesman who arranged the test drive for me was very polite and knowledgeable, let me set up my own test drive route, didn’t get upset when I chirped the tires, didn’t mind wide-​open-​throttle acceleration, etc. He really sold me on the car. I won’t give his name here because I suspect he’ll get in trouble for letting me take a test drive without buying anything.

So I have been here for service several times & was always dissatisfied & was NOT planning to come back… however I had a coolant leak a few days ago & was pretty sure it was a warranty issue & therefore needed to go to the dealership.
My service adviser was Anthony Norton & he went above & beyond to get my repair covered under warranty as well as give me a deal on additional services my Jeep needed & BONUS, when he learned I lived alone & had no other transportation he arranged for a free loaner car while my Jeep was in the shop so I would not be stranded.
I will definitely take my Jeep to Anthony on a going forward basis!

Worst customer service that I have ever received. My husband and I bought a 2012 Dodge Charger in December 2015. In this 3 month span, we have had to take it in to get maintenance 2 times.
Early February we took it in because the check engine light had come on and the car was obviously lacking power that it had prior to the check engine light turning on. My husband took the car in and was told it would be finished in 3 days and sent him on his way without a rental car. Those 3 days passed and his car was still not done. Being that both my husband and I work, it was very inconvenient having to share 1 car. After the dealership told us that the car would need more work done than they had thought, we asked them if they could give us a rental car and luckily they agreed.
When we went to pick up his car after over a week had passed, we go into the service department and end up waiting in the lobby for 30+ minutes when Jose tells us that they have «misplaced» my husbands car keys and are unable to find them. They tried to get us to leave with my set of keys saying they would call when the keys were found but we refused. After over an hour they finally found my husbands keys and we left.
Now, one month after they supposedly fixed the issue with the car, the check engine light came on again and the car exhibited the same symptoms as before. My husband scheduled an appointment with Jose on a Friday. On Monday when my husband called to confirm his appointment, Jose had no recollection of the issue with my husbands car or about the appointment.
It is obvious that the customer service at Bob Baker needs to improve drastically. Every bad interaction I have experienced at the dealership has involved Jose. He does not take responsibility for his mistakes nor does he try to better a situation. All he does is say «I understand, I apologize». In this case, actions speak much louder than words.
I would not recommend Bob Baker to anyone. If it wasn’t for the 3 month warranty (that is nearly up, how convenient) that we have for the car, we would most definitely take it elsewhere to get work done.

Review for the Jeep Sales Dept.
The ONLY reason to shop for a car here is because of their MASSIVE inventory. You won’t find an inventory of Jeeps this large anywhere in San Diego County. Awesome selection.
Terrible TERRIBLE terrible service. My car salesman knew less about the Jeep I was looking at than I did, and I had just started researching the vehicle couple days before. 10 minutes into talking about the Grand Cherokee I wanted to see, my salesman LEAVES for 10 minutes as another customer pulls him away with completely unimportant request unrelated to car sales. I should have given the sale to another salesman there — that is inexcusable to walk away like that. Then I proceeded to negotiate with them for 2 hours on price. Started quoting me at MSRP with a super low ball trade-​in offer. After knocking them (the general manager) down $ 4k and getting manufacturer rebates I had to REMIND them should have been included, I decided to buy. But that didn’t come without high high pressure and guilt trip sales. Then comes the finance people. They get my name wrong on the new title and registration and now I have to deal with the DMV /​state to get it correct — this should NOT be happening when buying a brand new $ 40k car off the lot. Finally, I had ordered the Navigation to be activated, which they said would happen automatically in the next day or two as its activated through the UConnect service. After a couple of days of nothing happening, I call and find out they want me to come back in and have them do it — why did the story change? That should have been done the day I bought the car!
I would never recommend anyone buy a car here, unless you cannot find the exact options you want at another dealer. I knew exactly what I wanted, and they were the only dealer in 200 mi radius that had the paint and options I wanted. Come in prepared for war, armed with a high level of research and knowing all the rebates that are happening or they will SLAY you…

Not happy with the service department here at all.
It’s really hard to find a good Deisel Truck service department.
The truck has 2 recall items on it.
And transmission acting up.
Dodge wants to sell me 2 of their crappy 24 month batteries for $ 150 a peice when I can by 2 68 month 3 year free replacement batteries from American battery in escondido for $ 109 a peice.
And now dodge is refusing to install the American batteries… this is nonsense… since when ?
So they have had the truck for 2 days and haven’t done the recall work.
Told them to get that done… I’d pull truck out.
Replace batteries and bring back if transmission and airbag light are still acting up.
My service adviser is Jose E… seems new.
Don’t recommend these guys.
As always I stand by my reviews !
R. Guy Larsen
Attorney at Law
714 331 8832