Carousel Properties

kelly zaun is the owner and i found her in the end to be a very deceitful and untrustworthy. her clandestine business practices are deplorable. i will never rent from this company or kelly again!
**** beware, you not be treated fairly. nor will you receive your whole deposit back, you will be given a ridiculous list of over priced services needed to the property regardless if you left it in better condition than you received it in. one last thing, kelly loves to charge you for items that were never in the home or listed in the lease. also don’t ever plan dealing rationale person, when it come deceit kelly wrote the book! ***********

Let me start of first by saying that the owner of the house I rented from was awesome! When it came time for our deposit to be refunded we received $ 200 out of $ 1000,based off of ridiculously outrageous «bids».!! And come to find out, they hadn’t even touched the property, until three weeks after we moved out!!! They had 21 days to return deposit. They waited exactly 21 days. SMH. Kelley caused turmoil in my family, because, the extent of her deceit with deposit and work they said they did to the house, which, was a complete LIE. Kelley and Mary, without a doubt, are thee WORST «property managers» to date. I sincerely do not recommend Carousel Properties. Think Twice! Their BBB rating is BULLSHIT.

Yes, very prompt to show the property and for us to lease it. Then the fun started.
We told Kelli that we had to move in on a certain date as we scheduled with our movers who had a truckload of goods from out of state. She agreed. When we arrived at the property at the scheduled time, there was no-​one there to greet us. Instead, we had to go to her office and get the keys??? We agreed since we were on a schedule. We went to the house and saw that nothing had been done to it… NOTHING! What happened to the professional walk through of checking out the home to make sure it was ok, signing papers, noting any thing that needs attention, etc? Instead, we called Kelli and she said «Oh, can you take the house in a couple of days?» We had our whole household on a truck! She claimed that the housekeeper had come to clean the house and that was a downright lie. She continued to lie throughout the process. Kelli lives in the neighborhood and refused to come and look at it. She knew that the house had not been attended
needed so many repairs and maintenance. So we had to put our goods in a storage locker and start looking again. We eventually found a much nicer home, well cared for and managed by a professional property team. It turns out that whenever we have an issue, they are there ASAP. Not like Kelli, who is so self absorbed that we were a bother and she would attend to us when it was convenient for her. She gave us our deposit back as she knew she was in the wrong. Based on the other review, I would also not use Carousel Property Management. Kelli is a phony… beware!

I just read the review of Sherri in Carlsbad, as a tenant. I was surprised to see this review, but I deal with Carousel as an owner who rents out the house. I have nothing but great things to say about Carousel AND Kelley! We tried managing on our own for a few years and just got reamed right and left. Ever since we found Carousel about three years ago, our property has been consistently rented, our property has been maintained, and we’ve received our rent on time every single month with the exception of a couple of months ago, when they were changing banks and things got a bit screwed up for awhile. But all is clear now, and Kelley and Mary are both great. Hiring Carousel Properties to manage our rental home was the absolute best decision we’ve ever made in regards to this property!