Earth Salon & Spa

I have the best hairstylist in San Diego! Weather I want a full highlight of ombré or Bayalage Chris O is not only talented but very skilled and perfecting the perfect color. I trust her completely and never have to worry that my hair is going to be anything other than what I ask for. She does a very thorough consultation and listens intently about my hair wants and needs. I’m an ex hairstylist so I am particular and I guess you could say high maintenance in the sense my hair is very important and I want it to be perfect. She is also a sweet kind person who listens to me blab about my life and actually listens and talks back! I can’t wait for her to do my hair again! Thanks Chris!

Not a good facial. One mask after the next and in between no hand massage. I just laid there wondering what she was doing. I got really bored and wanted it to be over. Neck and shoulder massage had zero pressure. It just felt like someone lightly applying lotion. Ho hum.

Just stopped in for products! Got my badly needed shampoo and was recommended a stylist! Will update stars and review when I get a cut! I’m actually very giddy about finding an Aveda salon so close to home!

I had my hair done by Renee Perea and I’ve never been happier! This was my first time at an Aveda salon and I have to say I am very impressed. Everyone was friendly and the products are amazing. Renee got my blonde color to really shine and all my fellow blondes know how scary it is to switch products and stylists. Thank you so much Renee!!!

It’s a great place and I got a great blowout– but be careful with their current blowout Groupon for $ 19. After maybe 45 mins of contesting their extra charge for my longer hair, they finally agreed to charge me $ 30 instead of $ 40 for the $ 19 groupon. There are no restrictions about hair type anywhere on the Groupon and I had to finally talk to the owner on the phone to settle this. She told me she was going to take the deal down because the proof she had approved was not what you see on Groupon– but I see it now and nothing has changed and it is still up there. So just beware and call ahead and describe your hair and find out what they are really going to charge and decide if it is worth it. I doubt ANYONE gets the $ 19 blowout. Overall– Shannon did my do and it was wonderful and it lasted for days.

I went a couple a weeks ago to get a 50 minute massage. I had bought a groupon and needed to use it before it expired. I had called ahead weeks before its exploration date and it was kind of hard to get it and they would not allow me to schedule the appointment after the expiration date (which is fine even though other places will still honor it especially when you’re calling ahead of time). I finally get to my appointment and massage was surprisingly good so I was happy with that but the massage therapist cut my massage by 10 minutes short we started right at four and she ended the massage at 4:40. I told them when I checked out it was 10 mins short and that I had taken a picture of the clock that they have in that room and it showed 442 (by the time I got my phone out to take the picture) When I check out I tell the receptionist that I had a great massage but I was disappointed that the massage therapist had cut my massage by 10 mins. When I was at the reception changed and ready to go it was 450 which is a time that the massage should’ve actually ended. so she apologizes and tells me that she’s going to tell the manager or the owner and that they would give me a call that week. they never gave me a call and things like this is what makes it hard to return to a business.
This is the second time I had gotten a massage from this place. the first time, years ago, was a similar situation, it was troublesome to get the appointment, the canceled on me and I had to reschedule they were not nice. the massage was good but the service overall was not. I thought the second time I would come it will be better because my first appointment could’ve been bad timing, bad employees… whatever…but sadly years later it was still bad customer service. this is why I’m giving this review just to stars. Businesses need to be good from the time you: schedule appointment arrive get the massage check out everything.

I called there earlier today to see if they had any availability for an eyebrow wax. When the girl answered the phone and I told her good afternoon and asked how she was doing, she said «I’m fine» with an attitude. I was about to hang up on her and now wish I would have. She tried it. I suggest she learns interpersonal skills cause she royally failed in that department sweetheart.

I absolutely loved getting my haircut at this Aveda! The customer service is amazing — welcomed with tea and my stylist (Ernie) was incredibly friendly (not snobby), a great conversationalist (not annoying small talk or upselling), and absolutely detailed with my haircut (as in he cared)! He left my hair looking chic just in time for the Fashion Week San Diego Runway show!
I look forward to returning.

So, I think the salon overall is great but maybe they should make sure they employ stylists that are reliable and professional. I initially scheduled a consultation with someone who canceled it the same day because «her kids were sick.» That’s fine I rescheduled a week later, the consultation went well, and we booked my appt at her soonest available (one week after that). As I’m getting ready for the appointment I waited in all 2 weeks for, I get a call an hour before saying she canceled again and won’t be in because «she’s sick.»
Let me preface my frustration with the fact that I was moving out of state 2 days following. How unprofessional to inform the client an hour before when my appointment was at 12:15. On top of that, this was the second time she canceled on me.
Thankfully the receptionist was able to reschedule me with someone else, who did an amazing job. I think her name was Chris. I am very happy with how my hair turned out and I love their products too. Because of there great customer service and finding another stylist to fit me in (who did great), I gave them ⁴⁄₅. I am even planning to return when I come back to SD on a trip in 3 months.

A girlfriend of mine bought me a a facial here on living social and I was so excited to get a little relaxing time. I do wish it was more of a spa like atmosphere than a salon/​retail set up — there is no relaxation room or anything like that to await your services — but I was whisked into my treatment room pretty quickly. The room itself was really comfy and spa-​like, with gentle music and a super comfy massage table ready to go.
My therapist’s name was Bree and she is a total 5 stars. She gave me an amazing experience and was gentle yet firm with the massage portion. During the process she was always pampering me. For example while a mask would dry, she’d rub my neck or hands and each portion of the facial was completely smooth and slowed throughout the 50 minute session.
I will note that I could still hear the goings-​ons from the salon etc during my facial — which for me is a negative in trying to relax.
The products she used on my face were great, and I ended up buying some moisturizer after my appointment. They don’t take cards to tip sadly, so it was an awkward end as I had to run next door to the grocery store to an ATM in a hurry to give the amazing Bree her due.
This is a great place to treat yourself in the neighborhood — but note that it’s not a spa atmosphere in a traditional way at all. I think if you wanted to get a facial, then maybe a blow out or up-​do, this is the place for you as it’s more salon over all.

Came in to transform my brunette hair into a sandy blonde… left just a slightly lighter brunette. Even the receptionist didnt think that enough had been changed. Oh well, not worth the money all said and done, but I guess they tried their best. I recognise that it’s a process, but gee, we all know what brown is and what it’s not right?

Wow I must say a haircut here is worth the price! My experience, starting on the phone with the receptionist and ending with my beautiful new hair was truly one of the best salon experiences I have ever had. The hair products they use are wonderful, they offer very tasty hot tea, and the hairdressers know what they are doing! Everyone here is very friendly and helpful. The establishment in general was nice and clean too. I would highly recommend coming here for whatever you need: cut, color, wash, highlights, blowout, massage, styling, ect. And I would also recommend the stylist I had named Danielle!

The spa was beautiful & everything was nicely done. I love Aveda products that’s why I selected this spa. I booked 2 massages & 2 facials for my sister and I & we loved the whole experience! I called a few times to get info on the treatment & everyone I spoke to was so nice & patient w/​me. The esthetician (sorry forgot her name, but she was a tall beautiful blonde) was very sweet & knowledgable. The facial was lovely! The good quality of the sheets, table & ambiance really made it a heavenly experience. The massage therapist (Emerald)was wonderful & very skilled. I get a lot if massages & she is one of the best! My sister & I will definitely be returning to this little gem. We had such a wonderful experience. Thank u! And well done on hiring such pleasent employees and creating a wonderful ambiance.

There aren’t many recent reviews on this joint, so hopefully this one seems fair enough!
I purchased a Groupon for an Earth Facial– I had assumed it was the Aveda location at the Forum! NO ITS NOT THERE!
If I had checked the Unilocal reviews I would have been wary, but, my facial was great! This is the location off Pointsettia in that Ralphs shopping center!
Bree was very sweet and communicated well during my treatment. I got to pick a scent (of oil?) that would be incorporated with the facial.
The bed was SO COMFORTABLE OH MY GOSH! I know I was there for something other than a nap, but that bed alone was amazing. I almost fell asleep.
The facility was very clean, not very busy, but my overall opinion on the place was a good one! I was reading reviews before being seen and was trying not to let that waiver my view.
My skin is pretty sensitive, and the products used didn’t seem to affect or irritate my face yay! Always good! I don’t get facials very often, but this one didn’t seem very abrasive, few extractions were done, but it was mostly moisturizing, cleansing, and re-​freshening the skin! She massaged my hands and arms which is always my favorite, it’s the best. Got a mini scalp massage also!
I think the price of the Groupon was worth my facial for sure– they make sure to tell you when you tip, you are tipping off the «retail» price of whatever treatment you buy, so keep that in mind. I don’t know if I would go back again and pay the full price, I would only if I could keep the $ 49 Groupon cost…
My only gripe: the girl at the front checking me in. It wouldn’t kill you to smile. She wasn’t rude, just not overly friendly. SMILE. It makes a world of a difference in customer service. I don’t want to feel apprehensive when I walk in for an appointment, the blank face makes me feel like I shouldn’t be there. SMILE. PLEASE.

Ouch. I always feel like a bit of a jerk leaving bad reviews on Unilocal until I remember this is exactly why it exists. Consumer to consumer advice based on real experiences is unrivaled.
I used to go to Alicia for massages/​facials here. She was awesome. Amazing masseuse/​esthetician, welcoming, relaxing, great personality, on time. Unfortunately she moved out of state awhile back.
Made an appointment yesterday for a massage at 10AM this morning. First got a weird feeling when I arrived at 9:45 and the door was locked and the lights were off. Double checked their hours — set to open at 10AM — OK, understandable. But shouldn’t there be someone inside before you’re expecting the first clients of the day? I worked at a salon for years and if we had clients at 10AM, we were there at 9:45 getting everything ready for the day and certainly letting in any clients arriving for their 10AM appointments.
Front desk manager shows up at 10 to open the door and let me in. He asks if I’m there for a service & asks if I want anything to drink. I fill out paperwork, he says someone will be right with me, I sit down to wait. 5 minutes go by… 10 minutes… then 15 minutes. At some point don’t you acknowledge the late employee and say something to the client? The phone rings just after 10:15 and apparently it’s the masseuse saying she’s having car trouble and won’t make it.
Now, here’s my rational (and please bear with this long review getting longer): if you’re on track to be at work for a 10AM client (and I’m going to go ahead and assume that you’d probably need to first set up the massage room, so let’s call it arriving by 9:45), then depending on how far you live from work, had you run into car trouble on the way, you’d be able to call your fellow employee (aka front desk manager) and let them know by 9:40 at THE LATEST that you weren’t going to make it. In turn they could then call the client and let them know the situation and offer to reschedule, or they could call one of their other masseuses and have them fill in for the morning.
Sounds to me like someone just forgot they had a client or woke up late with a hangover after going out on a Saturday. Calling when you’re already supposed to be 15 minutes into a service with someone is hilarious to me.
Sorry Earth Salon & Spa, but I won’t be returning. This is just my two cents, but if you’re looking to better your business, I’d start with addressing all the negative Unilocal reviews and taking a look at how your business is running on a day to day level to iron out the kinks. For a service-​based industry, there are way too many options for people to choose from to settle for being less than totally satisfied.

Review is for massage. Paid for an hour massage and it was only 45 min and this includes getting undressed and dressed.
Room is cold. COLD. No special oils or fragrances to make this massage feel worthy of the $$$.
Salon itself looks ok, front staff was exceptionally nice and they deserve a tip for their customer service.
I would not go back for 45 min massage. Be advised what your getting into if you go…

Really did not appreciate being scolded by man on phone when I called in to tell them I was going to be a few minutes late. I was so angry i rescheduled hoping he wouldn’t be around. Had to reschedule previously because of emergency eye surgery. He told me they would then charge my card. I asked if he needed a note from my doctor. They store credit card numbers and will charge when they feel appropriate. Can I see that written agreement please? Is there a sign to that effect (no)? Where do you store my credit card information? Is it safe? How long do you store it? Do you upgrade your security protocols regularly? Is that even legal?
Then I got a $ 37 «treatment» I had not asked for. Didn’t even know until my bill went from $ 57 to $ 94. Are you kidding me? So angry I needed to leave without speaking to management. Calling today to get my money refunded for treatment. I’ll let you know how they respond.

I had a couple of bad haircuts so I asked the young guy at the front desk (the owner) for an experienced hairdresser. He told me to see LYNDA and made an appointment for the next day. Though he was cocky and arrogant, which made me nervous, I agreed. He immediately demanded my credit card so he could charge me if I didn’t show up. I felt uncomfortable, but in good faith, I gave him my card.
When I arrived the next day, the young tattooed girl (the wife of owner) went to get LYNDA. They give each other a look like I am in trouble. I explained to LYNDA that I had a couple of bad haircuts so I was nervous. She assured me that she would take care of me. I showed her two photos of the haircut I would like and LYNDA said she could do that. I asked her NOT to cut my bangs since I am growing them out. She then took her scissors and whacked my beautiful hair up to my ears and when she tried to cut my bangs, I got up, with my crooked haircut, still wet, and walked out of the salon. On the way out, I told her owner I was disgusted with the service and not to charge my credit card for this horrible ordeal. I have yet to check if they took money from my MasterCard.
What a nightmare — LYNDA did the opposite of what I asked and now I am stuck for at lest one to two years with this awful cut. If I were you, I would avoid EARTH AVEDA SALON.

I was pleasantly surprised with the service I got at this salon. My dresser Lynda was nice and did a good job on my hair, maintaining my length and giving me a nice clean look. The staff was nice and didnot make me feel like a groupon customer. They have a huge selection of aveda products which they sell and use on the customers and yes, I do feel the difference in my hair. Overall a nice experience, will return!

When I sign up for a 50-​minute facial, I expect to receive the actual facial treatment for 50 mins and not 35! The clock starts counting as soon as you come in through the door and they finish 5 minutes early so they can try to upsell you Aveda products they used on you. Filling out paper work, going to the restroom, the lady bringing you to the room, taking your clothes off — ALL of that time spent prepping cuts into the facial time you paid for. I find this absolutely absurd. If this is how they run their business they should warn customers ahead of time to come 15 – 20 mins early. I have never experienced this before! A respectable establishment leaves time in between appointments — customers do not pay for prep and leave time.
I am extremely upset that I pre-​paid for such service. This was my first time and I will not be returning. Anyone that asks me about this place will hear the story above.
Places like this should not be in business.