Enterprise Rent-A-Car

Very professional, very welcoming, they always take care of my rental needs. Even during their busiest times, they acknowledge every individual and work diligently to reduce any wait time that may occur.

Wonderful quick, polite service!!! The car was clean and in perfect working order! Thank you!!!

Enterprise goes out of their way to ensure that your experience was an excellent one! They do an outstanding job at customer satisfaction and are always striving to improve their service and to earn your repeat business. An extremely well run company and the team at the Carlsbad location at Auto Center Ct are always courteous and friendly. You’re the best!

What an over the top fantastic experience! Car accidents are the worst but the guys at enterprise made everything so easy and brought a smile to my face. From start to finish with their shuttle service to their impeccable manors and customer service I can’t say enough. So pleased!

Awesome service from Lindsay! I rented a car before in Encinitas and the last one that I rented was from here in Carlsbad. Both went pretty smooth but in Carlsbad, they had an exceptional service! Lindsay assisted me throughout my rental. She was awesome! She accommodated me with all my questions and was very patient to answer every details! She was very sweet to call and ask how was the car doing and I thought that was really nice of her. After returning the car, i had a problem with the charges because I was charged more. I talked to Lindsay about it and She helped me out again! 5 star for Lindsay for helping me out before, during and after renting a car! Great service indeed!

Not as bad as Dollar or Thrifty, but really below Hertz or Avis. Car booked for 8 am, I popped in at 8:20 am, and was asked to wait 20mn to get a car ready and washed.
The agent in charge was more «tourist» than working for a major car rental company, no uniform, sunglasses in her hair! Perfect tourist attitude!
I got an «old» crappy Jeep Compass which works ok.
Car return was better except their crowded car park.

I rent cars on a monthly basis with the amount of travel I do for work. I always use National, however, I chose Enterprise as I was picking the car up from a location near my house instead of an airport. I have never been so disappointed in my experience with a rental agency. The car was given to me with several scratches and dent and dings. The employee who walked me around the car assured me all the scratched and dents that were already on the car were noted and I was fine. So I when I returned the car, Enterprise accused me of putting some dents in the car. I told them those were there when I picked it up. Johnny, who was the rep I was working with took the position that I was wrong and made the dents, rather than Johnny taking the position of understanding my frustration and be willing to help me out. This is the opposite of what you hear when you are on hold with Enterprise and the hold music says «we take care of you». That is not true. At this point, I am already beyond frustrated and Johnny tells me the «dispute department» will reach out to me to discuss these dents with me. NO ONE CALLED ME. I just reviewed my credit card statement and saw they charged me $ 250 without discussing anything with me or even providing me a receipt. This location in Carlsbad is a disgrace. Be warned, this location seems like they are looking to rip you off.

This is not the first time I have done business at this location, but I have to say, I am very pleased every time! I had made my reservation with a man named Mike (with a Michael Jordan smile) over the phone after my initial reservation was made through the 1 – 800 number. Mike proceeded to save me almost 100.00 dollars right off the bat! He also saved me a great deal of headache and hassle and did it all in a very professional and very courteous manner. What an asset to the company!
As I arrived at the location I was taken care of by a very pleasant young woman named Bryanna who was very personable and friendly all the while being quick and knowledgeable. Bryanna is another great asset to your team at Enterprise! thanks for taking such great care of me you guys are great!
Your friend in the guest services business;)
LONG OVERDUE Unilocal: As I stated earlier, I had done previous business with this location and I just have to include Jennifer F. (Long dark hair) she saw how desperate and in need I was and took the time (ON HER OWN TIME, and despite manager recommendations to leave me without a courtesy ride) to see me and my then, 3 yr old safely to our destination after closing. Thanks Jennifer and my apologies for the very long overdue Unilocal

I was looking for a last minute rental car on Easter weekend and not having luck. Lindsay was able to get me a car when I needed it. The whole office seemed upbeat *although NOBODY beats the Jones Road location! ;) * even though there were piles of people standing outside with car seats and luggage. This seemed to be the only place in town to get a car. Lindsay was very cheery and quick about getting me in the car. Very much appreciated.

It’s so rare these days to encounter excellent customer service, and what Ethan Sutton provided me today was definitely excellent! This location is full of relaxed and friendly employees who create an organized and fun experience. Thank you!

Johnny was sooo incredibly helpful and a pleasure to work with. He got me an upgraded vehicle at a better price. I’m completely satisfied. I was barely there for 10 minutes from beginning to end. Johnny is professional, kind, fun and he’s all about great customer service. I could sit back and know that he was going to take care of me.
Breakdown:
— Fast service
— Great deal + upgrade
— Reliable
— Fun

I rented a Ford Edge from Enterprise this past weekend to take to Mammoth and had an amazing experience with them! Everyone there was so kind and helpful, especially Matt Polcyn! Would definitely recommend this place and will be coming back in the future next time I need to rent a car! They are truly amazing and go above and beyond with customer service.

It was super easy and fast to get our rental car. We extended it for the weekend at 9 dollars per day. Cheapest in town. Johnny was very helpful. Will use them again.

This was my second time in 2 months renting a car from here. The first time my car was in the body shop and this weekend I had a rental for Vegas!
Eric assisted me both times. Not sure if he remembered me from the first time but either way he made me feel like if we have known each other for some time now! I myself work in Car Sales so I know how crucial it is to make someone feel as though you have known them your lifetime, even though it is the first time you have met them. And Eric knows exactly how to do that.
Ethan assisted me this morning in return my rental and he was just as awesome. There was a misunderstanding that I had when I signed my contract but he was able to fix it for me!
I highly recommend renting from this Enterprise. They are truly exceptional and go above and beyond with customer service.

Had a true 5-​star experience here with Enterprise from start to finish. They helped me get in to a loaner while the dealership had my car and were completely hassle free and friendly. Used a clean dodge dart for a few days and was back in my ride with a smooth transition. Talk to Johnny, he’ll take care of you no doubt!
THANK YOU ENTERPRISE
Conor S

This place can be very busy, so weekday mornings can be a little slow.
Everyone, from the pick-​up driver to the office staff is friendly, efficient and cheerful. I never hesitate to use Enterprise.

This is a fairly busy location– lots of folks who are getting their cars repaired at the dealerships and folks doing business in town.
Overall, they are fairly efficient in getting cars in and out– but it’s not quite the efficiency as what you get at an airport location. A car was reserved just after 8 am via an insurance company and we called at 9 am to schedule a pick-​up– which wouldn’t be available until closer to 10 am. So we drove to the rental center but still had to wait about 20 minutes for a car to become available.
Also, they do not have an after-​hours drop-​off. You have to return cars by 5:30 pm.
Not bad in a pinch, but not the easiest experience either.

We had a very satisfactory experience when we needed a car for the day. The staff were very helpful, the car was adequate, and all went smoothly.
I will let my friends know to use them.

So I came in to rent a car using the insurance companies account. The person helping me noticed that they were going to put me in an economy car but I normally drive a luxury vehicle. He offered to call the insurance company for me and push to give me a better vehicle since its on their dime. Then during the call he mentioned to them that I’m in a hurry and he would like anything that they have to offer that is comparable. I got into a nicer car with little wait. This is an example of world class customer service. I don’t know if they actually teach this at enterprise because I have rented with them before but, I have to give credit where credit is due. His ability to talk to people and give the best service without having to pay more is impressive as well as unexpected. If you need to rent from here be sure to ask for Eric. Amazing customer service.

Absolute WORST car rental company ever! We had a car for 24 hours, but when the charge showed up on our credit card it was for three days. It took them two weeks to credit the amount back. THEN they claimed that there was a cracked windshield claim against the car. They eventually worked through that and finally decided it wasn’t true. Now they’ve charged our credit card AGAIN!
NEVER renting from Enterprise anywhere ever again! Stay away from this place and this company!