Hoehn Audi

This was a fantastic experience! I was nervous about the car buying experience since it can be overwhelming and people can be so pushy, I had a WONDERFUL, painless experience with all the Hoehn Audi team members. Louis was extra amazing but their whole team is very professional, not at all in your face and I would recommend them to anyone I know. They helped me get into an absolutely beautiful Q3 that is my new pride and joy! I love everything about it, it drives like a dream and has all the bells and whistles. I cannot thank the Hoehn Audi team enough for guiding me through this experience and pushing themselves to exceed normal expectations. I am now, officially an Audi convert from Mercedes and could not be happier! Thanks Louis, and all the Hoehn staff for your help and desire to please! I appreciate you!

Just recently had my Q5 serviced at the Audi/​Carlsbad location and as always I was extremely impressed with the service. Everyone is very helpful and friendly which makes the experience pleasant. Special mention to Ray in the service department — Ray demonstrates excellent customer service skills and is an asset to your location! He is friendly, efficient, knowledgeable, kind & attentive. Great to see you Ray, thank you for the wonderful service.

Shannon and GM TJ made my car buying experience a great pleasure. I highly recommend seeing them next time you’re interested in an Audi. Thank you

Audi Hoehn service was great. Aaron worked to achieve my needs and provided frequent updates on car status.

After speaking with Audi miramar service person, who was not too knowledgable about the parts of the car and I just didn’t feel secure about that dealership, and some bad reviews. I noticed the great reviews about Audi Carlsbad. So I called their service dept., and left a message to a service advisor named Raymond to call me back. Keep in mind, I have not purchased a vehicle from them, never been to their dealership at all, however Raymond called me back, close to 6 pm on a Friday, when almost all dealerships leave aim to go home at 4. Based on my experiences, having high model Mercedes and BMWs, in the past, Raymond is the definition of customer service PERIOD. I know many CEO“s and a few owners of car dealerships throughout the US, and I say that, to say this … An absolute all star, who did not have one incentive to call me back and address my concerns about a possible Audi, I was thinking of buying, and servicing there, but on a late Friday afternoon he did. This is the kind of person I would hire to run my entire dealership, let me just say, Raymond makes me want to buy an Audi, even if I didn’t really want to purchase an Audi, just because. Truly, this is the example of how every service advisor or dept should be run. Thank you Raymond, and I will be sending people your way.

Hoehn Audi offers the best buying experience and amazing service! This is the 3^rd vehicle I purchase from them and I couldn’t recommend them more. Gabby has been my salesperson on all three occasions and he is very knowledgeable and straightforward. For service, Nick is hands down the best service advisor there. He is also very knowledgeable and goes above and beyond to make sure your car is properly serviced/​repaired the first time. Where else do you get excellent service, free loaner, and free car wash?

I had my S5 convertible serviced yesterday. I booked online which was great to be able to do and very easy to secure the appointment of my choice online. Checking into the oil change appointment was very efficient. The car took about 2 .5 hours to complete including care wash and vacuum inside. Nice touch!

Best car buying experience ever!
Couldn’t be happier with my new Q3! It’s the perfect car for me to drive with two grandchildren and one on the way. Not too big, not too small, just right and has all the luxury features you could need. Ralff and Lilly treated us like royalty making the whole experience fast and painless.
I’ve converted from Mercedes to Audi and I’ll never go back!

Love my new Audi etron — it’s fun to drive and the sale was a good experience.

The Hoehn Audi team is running on all cylinders at peak performance. I love their new facility! It is a major upgrade and the staff couldn’t be any more accommodating during our recent service.

Over the past 2 years, I have been taking my wife’s Audi to Hoehn Audi in Carlsbad for routine service. From start to finish, the staff goes all out to provide red carpet service. Also, I never had a problem getting a loaner car. Hoehn’s classy new, and much larger, dealership facility is definitely a plus!

I had my car recently serviced here and I worked with Raymond whom was attentive and did a great job of communicating to me what was needed and I got the car back on time which was also cleaned. However, my car had been sitting under a pine tree and covered in sap so they put some effort into cleaning it. Very happy with the service.

First time getting my car serviced at another service dept other than the one I purchased my vehicle at. They fit me in their schedule the next day set me up with a temp car while my car was getting serviced. I had questions about my vehicle the people were very knowledgeable about. All my concerns about the vehicle were fixed and answered. I left a very satisfied customer!

I purchased my Audi at Hoehn Audi and have had it serviced there for nine years.
My car has been so well maintained by Hoehn Audi that I rarely have to take it in for service
except for scheduled maintenance. Cannot say enough good things about their customer service. They are attentive and always notify me in advance when the car will be ready for pickup.

Gabby and Eric (in the finance department) are the absolute best! We purchased our first Audi a few weeks back and Gabby was so sweet and personable. What was great was how well he treated both my husband and me. We’ve had situations in the past where I’ve been overlooked, especially when it comes to cars, but not with Gabby. When it came time to crunch numbers, Eric was upfront about everything and didn’t once pressure us and took his time explaining everything. We took Gabby’s card and will be back in a few months for the next car.

I just leased my second Audi from Gabby Engel, and I couldn’t be happier or more satisfied with both experiences. Gabby is personable and professional, and will instantly make you feel at ease, and throughout the whole «car buying experience». I will always recommend to anyone looking to buy a new vehicle to go see Gabby at Hoehn Audi. I love driving an Audi and will always go to Hoehn for their friendly and trustworthy customer service.

Hoehn Audi GM TJ and his team have engineered an outstanding first time Audi ownership experience for us. They have a very nice new dealership, polite people, and a professional approach to narrowing the selections.
Omar, the loaner car manager is very dedicated to the customers, with a great attitude. He stepped away from his lunch break to fulfill my request for a better loaner car.
Aaron, the service advisor also is very attentive and quickly understands what you need to get done.
Nice job all around…

Amy was helpful, knowledgeable and quick. Would highly recommend her to my Audi enthusiast friends and family.
My car came back reasonably clean (I wish more attention was paid to the wheels, they’re mesh so it takes a bit more to clean) but other than that it was nice. The smell of mint in the interior air freshener was quite pleasant.

The used car sales manager would not send me my front license plate mounting bracket or key for the wheel locks for some unknown reason, just would not send it. it was the single weirdest part of a car deal ever. she had time to write these pathetic emails justifying her lack of due diligence but wouldn’t close the deal, it was almost like I was being teased by some weird person. Just a weird little car store, take your money elsewhere.
the single worst customer service experience I have ever had.

Just had the best car buying experienced with Hoehn Audi. Dealt with Tony. So smooth, easy, painless and recommend highly, if you are in the market for a new car. I couldn’t have asked for a better salesperson to sell me a car. Not pushy, not hounding, let me take my time and really wanted to make sure we were happy before we signed anything. Thanks, Tony, for making my car buying experience so painless!