Laptop Repair Carlsbad

My MacBook Pro was here to be repaired. Due to medical issues I was unable to pick it up promptly. Initial quote was $ 200, actual repair cost of almost $ 700. When I came to retrieve it I was told that it had been recycled. I know that I was late picking it up but they did not even contact me before it was disposed of. When I tried to speak to Mark, the owner, he refused to return my calls and would only communicate via text. His texts were accusatory, antagonistic, and churlish. He did, though, condescendingly offer to direct me to a website where I could purchase a new machine. Needless to say I will not be doing business nor sending business their way.

I took my Toshiba Satellite laptop to Repair Center to fix the broken left hinge and part of the screen bezel. You should know that they take $ 49 down as a diagnostic fee which is applied toward your overall bill. They told me it should take about 7 – 10 days to fix, but due to an issue with a supplier, outside of their control, the replacement hinge didn’t make it to them for over a month. Still, Mark and his crew were professional and kept me informed of the status of my repair through text and email updates. Whenever I had any questions, Mark answered them within the hour. Most importantly, when I picked up my laptop, the hinge was as good as new.
The hours listed show that this location is open Sundays, but as of 1÷17÷16 it is not.

I’ve had two computers repaired here. Both times they were repaired quickly and for much less than the Apple Store quoted. Excellent service.

Super helpful in there. Gave my wife and I a ton of advice. Will definitely be back when we need repairs, which will inevitably happen! Thanks!

They were trying to fix my laptop for more than 3 weeks. when i brought it home laptop was not fixed at all. but they charged me anyway. looks like those guys do not know what they are doing.

After busting my poor macbook screen from a fall off the couch, I went to these guys since 1) I knew the Apple Store was going to quote a price way out of my student price range, and 2) I wanted to support a local business.
I stepped into their office, and it was fairly small and quiet, with 2 more customers inside. Mark, the man who helped me at the front desk, took a look at the screen for me and even looked up the parts needed to give me a proper price range for my repair, instead of a straight flat rate. To fix my mid 2012 macbook pro, it was 397. He was very pleasant to talk with, and after three days, my laptop was fixed. Needless to say I’m very pleased with them, and I’ve already referred them to my family in case something happens to their computer.

I was referred to Repair Center by Best Buy… I spilled milk all over my keyboard… The gentleman in the front greeted me and broke the pricing and everything involved down for me pretty quickly. He said he could possibly have it done within 24 hours! That’s great! He also said he could give me a free quote on fixing a TV I have as well. So far so good! Great customer service.

I was referred by Best Buy an I was very impressed with the customer service. Mark and Randy were so helpful and I’m so glad my laptop is working again!
I highly recommend.

I called after finding this company on the Internet. Received a call back immediately. Mark told me he could fix my son’s Xbox for a reasonable price and could have it done by Monday. Dropped it off on Saturday. My son will be so happy when he gets home from school. Thanks Mark.

I actually waited to write this review to make sure I was actually happy with their services… and I am!
My mother broke the screen of her laptop and I was not excited to spend the price of a computer just to replace a screen. I was referred by best buy and I called beforehand to get a price. Fortunately the guy gave me a general price over the phone (I knew the model number and part for my computer) and I went on in. The guys were really nice and approachable and broke down the pricing for me so I didn’t feel like I was getting ripped off. They were also very precise in when I would get the laptop back (which was great since my mom needed it in a few days). Their communication was great– through text and email.
I was also there when there was another guy inquiring about fixing a tape player… and the guy (I think his name was Mark?) was completely upfront with the guy and said to buy a new one and even searched amazon in front of the guy to show him that buy a brand new one would be cheaper than having it repaired. I really do value small places like this that wont rip customers off.
It has been two months since the repair and the screen is still working great and I didn’t have to break the bank.
I definitely would recommend these guys and use them again if needed.

I highly recommend this place for all your PS3 repair needs. Mark is friendly, professional, and communicative. The turnaround is quick and prices are very fair.

The BEST customer service and repair I will definitely be taking all of my electronics there. Randy was more than accommodating, helpful and really knows his stuff. I would refer this Place to any one and give it 5 stars all the way!

Great customer service. Needed a new screen for laptop. Received excellent service. I would recommend this repair center and will return if ever need repair work again.

They couldn’t fix my Xbox and kept it for 2 weeks when all along they weren’t going to fix it and could have called me to pick it up sooner. Lousy customer service and Mark is RUDE. I won’t go here again!

Friendly customer service, very fast and down to business. Asked for a starting price of $ 50 to check what’s wrong and to actually fix my apple laptop it would be like an extra $ 100.

Just dropped my Xbox off with drive issues and I couldn’t pick any place better!!! Friendly and knowledgeable staff made me safe and excited in regards to my device. Will definitely be referring people every chance I get.

A friend of mine recommended this place when I told him about how our playstation 3 got the yellow light of death. When we arrived, they quoted us that it should just be the ~$ 90 and didn’t foresee any extra charges. Less than a week later, it was fixed and ready for pick up. I was surprised at the ~$ 110, and it turns out the $ 90 price is with a review. Since we were not informed that it’d be $ 90 with a review, the person at the front desk said that I could write a review, and she’d refund the $ 20 after. Perfect since I was planning on writing one up anyway.
As soon as we got home, we plugged it in, and it works! We updated the system because it’s been a while since it was broken, and now we’re playing just like normal. The warranty is good for 90 days unless we play Call of Duty, which is fine since we don’t have this game anyway. All our data and save files are still there, nothing was lost. It’s like our playstation never broke.
A few things to mention:
First, on this Unilocal,there’s a $ 50 for $ 100 deal. My friend only gave me their phone number and site info, so I didn’t find them on Unilocal and didn’t see this deal. It would have been nice to get this discount. So check to see if they have any coupons or deals before you go.
Second, there is a home location in Mira Mesa. We actually live closer to Mira Mesa than to Carlsbad, so we went there first. The home location is literally a home. We made an appointment online and arrived, but the technician wasn’t there, and his dad[?] spoke very little English. This older gentleman answered the door and just took our playstation! We tried asking for it back because there was no receipt, no documentation, so for all we know, this random guy just took our playstation, and we have no way to prove that it’s ours, except he didn’t understand us. Finally, he asked someone else to help translate, and although this second guy still didn’t speak English very well, we were able to gather that the technician was out to lunch. Still, we didn’t want to leave our playstation here without any proof that it’s ours, so we asked for it back and just drove up to the Carlsbad location. The technician later contacted us and apologized for the confusion, so that was nice.
The Carlsbad location is an actual office, and the people in there were friendly. Like I said, we got the playstation back within a week, and it’s working just fine. We were told that if it breaks after the 90 days, they will repair it at a discount, so that’s something to keep in mind.
According to their website, it would have been cheaper and faster ($ 80 with no review needed, and done in 1 – 2 hours) if we had done the Mira Mesa location, so keep that in mind when you decide where to drop off your playstation. Also, I think the guy from Mira Mesa ended up picking up our playstation and doing it anyway, so I don’t doubt his abilities. I wish our interaction with them hadn’t gone the way it did. Just a misunderstanding. Here is the direct link to their pricing if you want to decide which location you’d like to drop it off at:
Overall, I recommend this place. Just make sure you communicate well with the technician if you’re going to his house, and to double check if there are any deals.

This is my second go around with these guys. Such great work was done on my first visit. That i’ve return, and will return for all my tech work. Keep up the good work.
Semper Fi

Very rude. No technicians on site. Wanted $ 50 upfront. What a disaster. Go to Laptops Plus West. It’s a much better experience.
My son had to go back to college so I needed to know if they could get a new keyboard in a timely manner. The receptionist or whatever she was, made me feel like I was bothering her.
Trust me. This location in the Poinsettia Village Shopping Center is a joke! «Give me $ 50 and I’ll call you when I get around to it!»

Laptop Repair Carlsbad confirmed the death of my laptop for me. About 5 minutes later they brought it back to life. Let me explain…
I have a long history with failed hard drives, fans, video cards and motherboards. At least once a year I need to replace or repair one of my systems so I was glad to find Laptop Repair Carlsbad about a mile from my home. Their rates are competitive and the turnaround time is reasonable.
I brought a laptop in that was not always turning on or waking up. Intermittent problems are the worst, especially if none of the components fail. I brought the PC in when I could not get it to start for about a week. They removed and tested the hard drive and it was fine so the diagnosis was fatal. The other components that could cause this would not be cost effective to replace.
After they put the hard drive back in it spun up like a champ. No missing files, no problems. The technician suspected that my problem could be due to bad connections. Instead of returning the computer to me and calling it fixed they kept it for a week trying to make it fail without success.
Now it is up to me to test this theory, I hope that I am not successful at killing the PC anytime soon.