LaserAway

I have done multiple treatment packages with Carlsbad Laseraway (Hair Removal, Clear + Brilliant). They are always friendly and on-​time. I couldn’t make it in for their 10^th anniversary party, but they let me purchase a package at the 10^th anniversary price the following day.
I highly recommend them!

The receptionist at this place are terrible, they don’t make you feel welcomed at all. You’re better off going else where.

The techs have been really good but the front desk/​scheduling receptionist is not friendly or very helpful. There’s a lot of bad attitude going on especially for someone who’s in customer service. I bought a whole package so I have to continue to go but I would go elsewhere if I didn’t already give them all that money.

I bought a 6 session laser hair removal treatment from Groupon to use at the Carlsbad location. The procedure was helpful, but the staff does not seem like they are top of things. I once got a reminder phone call at 9:30pm the night before. Also, on what I thought was my last session and I asked, I was told by the Nurse Practitioner that she only counted 5 sessions so I had one more. The day before my last session they called and said I had already used up my last session and I’d need to buy more. They just don’t seem to know what they’re doing at any point in time.

What’s not to like? This place makes you a better looking version of yourself. I have only done laser hair removal here, but it’s been a pleasant experience.
The look of the place is very cool, clean and contemporary. Sleek, attracting the right clientele. As this is a quickly expanding business (they’re opening locations in Temecula soon, and have plenty of other SoCal locations… hey, Kim Kardashian uses them so yeah, they’re a big deal)
The treatments are quick and painless. Well, I have a very high pain tolerance, one of the techs even mentioned that she could tell… so maybe it wont’ be painless for you. It has been for me.
Follow the directions on what they tell you. Like if they say don’t go in the sun before or after… don’t. It can mess with the pigmentation on your skin and I doubt you’d like that!
I am a huge fan of this place and I like that they make sure to say, we’re striving for improvement, not perfection. There’s always room for improvement, and no one ever reaches perfection.

I love coming here for my tattoo removal. The place is super tidy and clean, makes me not want to touch anything and the girls are always great! Superb experience! Definitely recommend this place to anyone. :)

I’ve been a client for a little over a year with Laser Away and I feel that they have been going down hill. My first treatment went well (Lip injections) but within a month of getting a full syringe, my lips were back to normal. The staff has always been wonderful and kind. I went in today for the 10 year anniversary in their email it stated «ALL ATTENDEE WILL RECEIVE GOODIE BAGS» the event started at 12pm. I was their by 12:25 and didn’t get a bag. The advertisement also stated «10 free units of botox for each guest» but failed to mention (in any size print) that you first had to purchase 20 units, which costed $ 240. This review isn’t a reflection on the staff their but a reflection on the company. I feel that it is poor advertisement. I drove all the way to Carlsbad to support their event, and got nothing that was promised. Plus the pricing for Juvederm was $ 100 more than I was quoted last week. The whole thing was very frustrating & disappointing.
Also, no one will give out the corporate contact… seems like they aren’t into holding themselves accountable for anything.
Makes your wonder

My friend and, are both one package deal ;) clients of Laser Away. We went today for their 10^th anniversary event. So disappointed! From the first step we had a feeling like we are not welcomed at all. No one greet us or even offer drinks or take a sit. Some people were waiting with the same «happy» impression.
The worst part was to find out whatever information was in their invitation e– mail is not even close to the reality. To get 10 units free botox you have to buy 20 first. And their price is 15 $ per unit. Which is already ridicules. Almost all salons in SD have a price 9 – 10 $ per unit. Not to mention Free bag of goodies ;), forget about it. You have to spent money first ;)). Whole salon’s environment and service is really dull and artificially made-​up. This is definitely nit a place where you can receive quality service and being a special client!

Initial visit review:
I came in for my consultation and was greeted by the receptionist. The place itself is beautiful, I couldn’t stop staring at the chandelier. So as I get to conversing with the receptionist I let her know I bought a groupon. I thought I needed to fill out some type of paperwork or at least talk to someone who actually performs treatment since this was my first laser experience and I had some questions. Apparently the «consultation visit» is just for them to sell you more treatments and hand you a paper with written instructions for your first visit. I wanted the advice of a professional since I didn’t really have my mind set on the area I wanted to treat. Anyway, I guess I better get to reading that paper and prepare for my visit because I’m clueless as to what I have to do to prepare. Will update my review once I actually start treatment!

Clean, friendly, reasonably priced, and willing to let you know when there will be a special coming up. Also the laser is better and less painful than others I have been treated with. It blows very cool air over the area as it operates reducing pain. Awesome!

Had 2 treatments at Laser Away Carlsbad. One visit I brought 3 friends with me for a special. We had our treatment and then 2 weeks later we all had to come back to be re-​treated since there was no difference. BUT when we went there with appointments to get retreated– they had to take photos then submit the request for us to get re-​treated– THUS needing us to come in to re-​appoint to do the treatment again. I am a working mom and travel often so this was a huge inconvenience. I had already Paid and was told if I needed a retreat or touch up to come back. When I made the appointment to come back– they never told me– there would be yet another appointment after this to decide if corporate approved us being retreated.
We had to wait to get approval to be re-​treated so that took about another 2 weeks of emails to the company from the store manager to get someone to check the photos of before and after with our Botox treatment. They said they thought they may have had a expired batch of botox and made us feel very bad like it was our fault like we wanted to come back to get more!!!
Second treatment I purchased was clear and brilliant. I bought a package of buy one get one free at the Halloween party they hosted I had the first one back in November. First treatment was great.
Then…I called to schedule the second one 6 to 8 weeks away as recommended. There were no openings or times for the treatment in La Jolla or carlsbad. Not from My schedule but from their schedule. They need a certain amount of time and the correct operator to do this, and none had time or were available.
I called in November and the soonest they could see me was Jan 30. Between November and Jan 30^th I never received a call confirming my appointment. I would have expected one this week.
I called this morning to be sure I was on the books. When the «director» of the store answered the phone she said I could not come in for the second treatment today as she didnt recall ever running a buy one get one free. Then She put me on hold to make sure that special existed– then said usually we run a 25% off. She came back still unclear. She told me I had to wait now till Monday to speak to their Main Store director. We cannot treat you today she told me you must wait to get this approved by her Monday as we cant even tell how this was pre-​paid for. I had to buy this on the spot at the Halloween function to get the special. I paid cash for this treatment and used my CC for the other treatment. She said in the system it shows you had one treatment but now you need to buy another one as she was still saying the other special was unclear to her and only then main store director could make this decision. She also mentioned I see you had to have a Botox — retreat. I had to go around again and mention that all my friends I referred did too. Why did that need to be brought up when we were talking about something else???
I am highly unimpressed by Laser away carlsbad. Not just the treatments I purchased and my friends purchased, But their chain of command and customer service is AWFUL. They make you feel like if something doesnt go right its your fault. There are SO many other options of doctors and spas to go to — I would not ever think about going here AGAIN.
If I ever review on Unilocal its usually positive– and I would rather keep the negative quiet but I had to share this review!

I bought a voucher on Unilocal,I told them how I intended to use it before purchasing then made my appointment. They then refused to honor the voucher, and their prices mere much higher than my doctors office. Terrible.

Kim is the best one there. She is so kind and patient with you. She knows how to do it with minimum pain. She cares so much about you. I like the others as well, but Kim is by far much better than anyone else.
About laser hair removal, you should know that the result really depends on your skin and hairs. Even different areas on your own body get different results. I have friends who ended up with no unwanted hairs after 4 sessions, and also friends who still have unwanted hairs after 12 sessions. So it only depends on your skin and type of hairs.
I don’t recommend it for light thin hairs. It literally stimulates them to get darker and ticker.
The other issue is, it hurts. Especially at the first times. It takes time for your skin to get used to the high-​level of energy. So they reduce the level of laser energy, but it won’t be that efficient anymore. There is no other choice as your body may react so bad with rashes if it’s not ready for high level yet. BTW your skin get used to that after a few sessions and you see the results. Less hairs. Thinner hairs. And they grow slower. Here you go! Enjoy it :)

Very nice staff working there! They were all really helpful and accommodating, and the treatment didn’t hurt one bit! The place is extremely clean and the staff is very welcoming! I really liked how while they do the laser treatment, there is a fan on the laser gun blowing air simultaneously. I’ve had laser treatment done before at Global Laser Cosmetics and they didn’t have that sort of technology, so it was really nice cause you couldn’t really feel it. The treatment didn’t take very long (I did my underarms, and I was in and out within 15 minutes) and I already saw results after only one session! Highly recommend this place!

Every time I go to LaserAway and get one of my many childhood mistakes removed. (Tattoo’s) The staff and doctor/​technician over there are the best and extremely knowledgeable and fun to talk with.

I just wanted to let my fellow groupon-​ers to know a few things before you go ahead and buy a groupon for laser away. I bought 2 groupons each for 3 sessions on a medium area. i figured i would be able to use them both for a playboy bikini laser hair removal to equal 6 sessions but i found out at my consult that only 1 of the groupon’s can be used per area. so i would only be able to use one groupon for the area that i wanted, but the catch is that i was informed that it takes 6 – 8 sessions to even see any results and that 3 would do absolutely nothing and be a waste of money. So apparently they want you to buy the groupon so that you pretty much HAVE to pay around $ 500 more for all the extra sessions in order to see results. if you are like me and don’t want to pay extra and just want results from a groupon, then don’t buy a laser away groupon. look for other clinics that give you 6 sessions in their groupons. however, if you are already planning on dropping a lot of money on your laser hair removal, then the three sessions may help give you somewhat of a discount. but I’m not looking to pay that much, thats just me. luckily i was able to cancel my groupon.

I love this place. Everyone is so incredibly nice and are always helpful. I would suggest this place to anyone.

After getting waxed for years, I finally decided to take the plunge and get laser hair removal. After researching different places, I decided to try out Laser Away in Carlsbad and was pleasantly surprised. The entire treatment is around 15 minutes and is pretty painless. I just finished my fifth treatment and have seen such a major decrease in hair growth. Best decision ever!

I would definitely recommend Laser Away. Staff is friendly and professional. They really prep you for what you need to do to make sure your treatments are a success.

This place is absolutely horrible! Shannon has no idea what she’s talking about. Their phone etiquette is TERRIBLE. Once they have your money you’re SCREWED. They pulled my credit without even notifying me. And they stop answering the phone after my first appointment. Please, please, please, save your time and money. Do NOT go here!

Quick update. I did finally get the service despite the poor first time appointment experience.
My service was good, staff were friendly. Environment was nice. Scheduling was flexible.
Had three treatments to underarms and have had two previously somewhere else. Hair is thinner, not gone yet. Will need more treatments which I suspected might happen, but was still hoping for a little more progress considering I’ve had 5 treatments total.
There prices without the Groupon were too high I thought. So I ended up not continuing treatments.

Clean rooms and friendly staff. I had multiple areas lasered and after 6 treatments not one area is hair free (I have ideal hair type). Should be priced and completed when job is successful. Hairless.
Handicapped access is great. Although they added a huge cabinet in the treatment room making it tight for a large wheelchair. My walker fit fine.

I am very pleased to have found this company. I was using another laser company for about 3 years until they up and shut down suddenly. Turned out it was a blessing that my previous experience came to an abrupt ending because I am more than happy with his new company. The ladies are very professional and pleasant, that goes with out having to say.
What I want you to take from this review is that their technology is top of the line! Previously, the lasers were painful and dreadful but here that is just not the case. I am not one for pain as a matter of fact I faint pretty easily when it comes to pain. At one point during my treatment I actually asked the person if she was «doing it». I was very surprised how quick and painless the hair removal was.

I received laser hair removal treatments for my underarms. First time it stung more than I thought it would but you can pay for numbing cream (about $ 40). After a couple more sessions the hair decreased so significantly that I only had to shave once a week, a big win for me. It differs with everyone. So far the practioner has been great: friendly, quick, professional.
About the front desk customer service. I agree the receptionist could be better trained and have an improved positive and kind attitude when dealing with all kinds of clients. In reading the reviews I get it. Talking about others publicly, giving judgmental looks, and not hearing out inquiring clients patiently can come across as very unprofessional.
If appropriate, questions such as these in-​person and/​or via survey would also help, then respond supportively:
– Is this your first time getting this service?
– Is it your first time time at this location (if name is not found)?
– What was your experience prior or here like?
– How can we make this experience better?
It was discouraging in the beginning to even reach the office. Being prompt on the phone AND with follow-​up, such as returning calls, answering emails, and confirming appts is basic and vital for business growth and maintenance. Not just online reviews but word of mouth still spreads fast. This is an area the office must work on.
Otherwise, I recommend the office for laser hair removal for certain types of hair/​skin because it is a clean place and the practioner there was efficient and superb both in work and attitude.

Really sweet staff, with some really great deals. The only advice I would give is to double check your appointments! They will «schedule» you… but you may not actually be scheduled. Save some drive time and call beforehand to make sure they actually plan on seeing you that day, and your appointment wasn’t a mess up. I’ve had to reschedule numerous appointments because of this. BUT, all in all, a good place.

To start off they will be extremely friendly with you during your consultation. When I had an appointment set for Wednesday I went in on that day and time and the receptionist told me that that was not the day that I was supposed to be there. She said that she could see if they could scoot me into their schedule and then she told me that I could be seen at 2:30 instead of 2. Then another receptionist comes out and tells me that no I can’t be seen at 2:30 because they would have to move around the schedule. It’s appalling to me that a receptionist there would tell me one thing and not even check with everyone else that works there and then give me complete and horrible attitude. A couple hours later I called and got my refund and they didn’t even seem sympathetic or apologetic in anyway at all do not go here

What a difference a couple of years make. I was happy with my treatments and results and remembered the friendly excellent service and staff. Ariel was the sweetest person up in front and always was able to get me in for an appointment. My nurse Sumi was the best!!! super warm and friendly.
Well I needed some touch ups so I decided to go back. I called and left messages and there was no call back. I finally made a appt throught the call center, then got a call back from someone named Shannon saying that the laser was down and i needed to reschedule. I drive from LA, I visit SD monthly so it is not a easy reschedule but i did it anyway. Finally when I got in to Laser Away that Shannon girl, who by the way was not to friendly, first thing that came out of her mouth was am I a groupon patient, in a condescending way. Which i was not but even if I was why does that matter! groupon is money too!!!
Long story short the treatment was painful and the girls there got rude, I will not be coming back to this location. I guess 4 years makes a difference so I take back my 5 stars and now they are down graded to 1 star.

I had an appointment to remove my spider veins located on the back of my hamstrings and I was extremely impressed with how well the employees preformed the procedure. It was quick with little discomfort due to the professionalism and teamwork these ladies provided. I would highly recommend this location and assistance to anyone struggling with existing spider veins.
I noticed awesome results directly afterwards minus the skin irritation. It’s been about a month now and my leg looks as if it were replaced with a new beauty. I cringed at the thought of wearing anything that showed off my legs. The purplish, pink veins that were once visible on my body which caused me humiliation and rejection are now a distant memory. Thanks to the girls at Laser Away in Carlsbad for making all the difference to my change in wardrobe and confidence!

Really disappointed that you lack integrity with your offers. I called my local Carlsbad office to take advantage of the «we miss you» come back enticement offer they emailed me for «10 units of Botox ABSOLUTELY FREE» (as in absolutely — not buy 10 get 10 free).
I have never had botox treatments and thought this would be a great way to try the product. I intended to use this offer while there getting another service there like tattoo or hair removal (which I’ve had before) however the receptionist refused saying that is not how she is authorized to utilize the promotion. When I asked for the corporate office phone number she refused to provide it. Nice.

Very professional service.
Clean, makes me very satisfied