Madewell The Forum at Carlsbad

I stopped in for my first time today, and based on the other stores in the forum, I expected to be ignored and shell out a ton of cash. I was so pleasantly surprised. I was helped immediately by Claire and Lauren. And not in a pushy, salesy way. These ladies were genuinely kind. Normally I’m not one to seek or take the advice of a sales person because I’m picky, but damn they knew what they were doing. Lauren took the initiative and stocked my fitting room with a random pair of high rise skinnies and I didn’t even try on the ones I selected. In the end, I spent close to $ 200, which is really nothing at Madewell but I do not feel bad about it in the slightest. I’m looking forward to many more great experiences.

This store is immaculately organized. The staff are so helpful, and their suggestions were great. They helped me for over an hour while I tried on tons of jeans, tops and shoes. When they didn’t have my size, they were able to ship the perfect the top i wanted to my house.
The clothes are classic and simple with trendy tailoring: cotton everything, a myriad of tees, stripes, skinny jeans, leather, and simple edgy jewelry. The fabric is high end, and everything seems to be made well.

Thank you for having the most amazing return policy! My jeans ripped & they replaced them at NO charge for a new pair!

Great store with quality clothing items. I purchased a couple of shirts, a pair or pants, and cute low boots. I’m really happy with their styles, especially the pants. The fabric is durable, forgiving, and keeps my pants feeling tight in the right places.
The sales girls were helpful with getting my correct sizes and stayed open a little after closing just to make sure that I was pleased with my purchases and visit. I sure was!

This has been my favorite Madewell location in San Diego county, until yesterday. Let me preface this by saying that I have spent a lot of money, both in store and online, since discovering this brand. I went in about a month ago to make some returns/​exchanges, and realized I had left one of my items at home. I was approaching the 30 day return limit, and I was leaving town in the next few days, but the girl helping me reassured me that I could bring the item back for store credit if I passed the 30 day mark. No problem! I shop here all the time so it wouldn’t go to waste. So imagine my surprise when I walked in yesterday to return the item for store credit and I was told by the manager (I assume) that this was not their policy and I should have never been told that. I asked her if they could give me an exception since I’ve been a long time client and was given incorrect info by their employee, but she said no and promptly handed me the item back. Needless to say, I was pretty upset. This was a $ 70 shirt. So I called the customer service number and was told I could send it back (I have to cover shipping) and they will give me a gift card. All I wanted in the first place was store credit. I think I’ll stick to online shopping with them now and only use the store to make returns (which by the way, you get 60 days for online purchases). Still love their clothes.