North County Health Services Carlsbad

I recently needed to find a primary care physician and asked around a lot before making an appointment and going here.
I just saw Dawn Turner the P.A. at the Encinitas office and was pleasantly surprised! Her demeanor is professional yet caring. She is thorough yet timely and efficient. She took care of my immediate concerns, arranged for further testing, and introduced me to other professionals in the office.
I am impressed also with the other office personnel as far as check-​in, check-​out, and also the clinical staff.
The Encinitas office is clean and bright and it is easy to park.
As far as their phone service, I did wait on hold for several minutes prior to my call being answered by a real person, so that might need improvement as it is a bit slow. However, there is a prompt if you have an emergency situation to call 911, and my visit was certainly not a life-​threatening emergency. I think that being on the phone on hold is a small inconvenience when you receive good care in the long-​run.

I have been seen at the Carlsbad office several times over the last year and my most recent visit last week was by far the most pleasant without that grumpy receptionist Angie. I’m so glad they realized how unprofessional she is and got rid of her. All the other staff including Amber, the office manager Lupita, the Medical Assistant/​Nurse and Roxanna Mata have all been so helpful each time I’ve visited the clinic and now with Angie gone I’m sure it will be pleasant every time I have to go there.

Been here twice both times was seen by Roxanne the physicians assist, she by far exceeded my expectations. Roxanne and staff were very patient, made me feel comfortable, Answered all my questions. Did not wait more than 10min.

This health services company is anything BUT a service. They have multiple phone numbers and none of them will get you through to a live person. The only times I have spoken to these people is when they have called me. Literally the wait times get up to 12 minutes and then I just hang up because that is ridiculous.
Secondly, they are all Mexican and/​or speak spanish and get irritated when I can’t understand their accent over the phone. Also the messages take extra long because they are in spanish.
I have been in touch with this place for 5 months WAITING for a result of my MRI and all I want to know is WHY I am in pain and what the MRI said, but apparently its not of importance.
The «doctor» is actually a Physicians Assistant and was very rude. None of her nurses assistants are helpful and don’t care about calling you back. If you do get a live body, they put you on hold for someone else. I waited SIX MONTHS for a result of an X-​ray to find out I had a fracture and SIX MONTHS for a referral for a physical therapist! just for a referral!
HORRIBLE.

Roxanna Mata was excellent and very thorough!

I had a very pleasant experience here. First I was just happy to find that this place was in the Village, and second that they are affordable for people with low income. I didn’t have to wait more than 5 – 10 minutes to be seen by the nurse and everyone was super friendly and helpful. I was very impressed with how nice, clean, and new this place was inside as well. I will be referring friends here for sure!

I have been to the Carlsbad office four times now and still walk out dazed and confused why I am getting better health care there than on my private $ 500-​$ 700 a month health care plans I have had all my life! I always had to almost fight for referrals, tests and certain blood work. My last two providers where Kaiser and Blue Shield. Roxana Mata has gone well beyond what I have ever experienced. She is thorough, smart, and looks at all aspects that could be affecting your health problems and tries to get to the root of it. Her staff has been very polite and helpful as well.