One Stop Toner and Inkjet

I am part of a bigger business which needs ink and toner on a regular basis. They have been takeing care of our printing needs for a while and all have been great. They are here when we need them and all the toner cartrages have been fine. They have a good word from me.

Don’t give them your email or personal information. They will spam you all the time and when you ask them to stop, they won’t. Terrible pricing in toner, they don’t do 30 day billing, and there side services like IT repair and printer repair are a joke.

ABSOLUTELY HORRIBLE, DO NOT GO HERE!
My printer was printing erratically, so I took it in for eval. $ 69 up-​front charge to even have the printer looked at. Got a call shortly after dropping it off that nothing was wrong with it. Frustrated, I went back to pick it up and politely asked if they would refund part of the fee, since they did absolutely nothing. Jeff (the short rude guy) became extremely hostile and had a horrible attitude. Before I left, I asked if I could use their restroom. Jeff said they didn’t have a public restroom. I politely stated I am not the public, I am a paying customer. He said the bathroom is out of service. I asked where he goes to the bathroom, at which point, he came around the desk and tried physically force me out of the store.
This place is a joke. How do they treat their customers like this? Reading other reviews, I see I am not alone. Do yourself a favor and DO NOT GO HERE!

Did not have a positive experience with the technician in purchasing toner replacement cartridges. Did not get the total amount before credit card was charged, so had to have them do a return and a credit. It was awkward, but they did the right thing in the end.

It has been over 15 years since I have dealt with a vendor that cared so little about doing the job they were paid to do and treating me extremely rudely as a customer! GO SOMEWHERE ELSE! My printer was printing and scanning from the glass but the auto-​feed was not working and I couldn’t clear the paper jam so I took it here to be cleaned assuming it would probably clear the jam and if not, it would still be usable but cleaned. I asked for an estimate to repair the auto-​feed with the probability of not fixing it b/​c buying a new printer would be more feasible but I was going to use this one until it didn’t print anymore. They called with the cost for auto feed replacement parts which I declined but to my disappointment the printer not only had not been cleaned but it was not put back together properly and now was making a loud noise along with being totally inoperable. I wanted it cleaned & correctly put back together since that is what I had already paid for at which point Jeff extremely uncooperative, difficult to deal with and very condescending but he finally agreed to take another look at it. After this 2^nd attempt the functions that worked prior worked again and the paper jam had cleared as I suspected. However, once again, they did not put the printer back together properly which even I could easily see where the cover was no longer attached to the two hinges making it probable that it would break if you opened it. Jeff was so difficult up to this point I just hired someone else to correct their carelessness. Just a note… Costco has great service and prices for refilling inkjet cartridges

Excellent local business. Needed toner, called & they answered «yes, we have that in stock and it’s on sale right now». Thanks for the great service! Glad to support a local business.

Highly Recommend AGAINST doing business with them.
They specialize in selling what will end up being a defective cartridge.
And you will get very little life or use out of the cartridge.
They end up specializing in selling what will end up being a defective
cartridge.
And you will get very little life or use out of the cartridge.
Our story: We purchased one of their toner cartridges (remanufactured) from them some time back. The cartridge is still pretty full of toner (estimate at least 70% full). The prints come out with HUGE wide black streaks from top to bottom of page.
They state that they will not replace or warranty the cartridge because we are outside of their warranty period.
Ain’t that a chicken shit answer for a business!
We’ll sell you our items which we know have a 50+% chance rate of drum failure BEFORE the cartridge runs out of toner and not replace or support it once you give us your money.
I don’t care how long it takes us to use up (the toner) a cartridge, whether 9 months, a year, or 2 years. If you sell me a defective item which will not even last it’s designed life span (the use of the contained toner), then you should support and replace that item.
What they do is refill the toner cartridges with toner (ink), which is okay; however, the drum on the cartridges only last so long and can handle being refilled maybe 4 or 5 times at the most. You are unlikely to end up getting a cartridge which has only been refilled once for example.
So when you take into account their specialitie is to refill the cartridge then sell it to you, then take it back and refill it again, and sell it again, and so on. You can see that the odds are EXTREMELY high of drum failure having a cartridge that has been refilled many times before.
Don’t waste your money purchasing a thing from these people!!!
If they supported their used cartridges with replacement (regardless of how long it takes you to use your cartridge) then there would be no issue here and your money spent would be a-​okay.
But it makes no sense to drop $ 80 – 100 on one of their used cartridges to ONLY get 20, 30, or even just 50% use out of it before the drum fails.
Spend more and buy a brand new cartridge.
You’ll get more for your money and the cartridge will last until it is empty.
THEN AND ONLY THEN if you want to have someone refill it, SIGN/​ETCH your name and signature into YOUR NEW (empty) cartridge and have A MORE RESPECTABLE person or business refill your cartridge, so that you know how many times it has been refilled and have a cartridge which will last.
I’m a business owner (computer support & repair for businesses and companies) and I guarantee everything and try my hardest to make sure our clients are ALWAYS satisfied, and guarantee everything! This is just bad business and has me really irked. When I called them and explained the situation, a good business would have apologized and offered to replace the drum on the cartridge they sold us so that we could get the lifespan out of it (use up the toner in the cartridge).
If you wish to get advice, input, or suggestions on printer cartridges (before you spend your money) or other related issues feel free to Call me for my opinion (completely free) on my work cell at 760−755−4010. Chris Youngblood of Computer Services Unlimited.