Professional Community Management

This is the absolute worst company I have every had to work with. In fact I’ve had better experiences at the DMV and dentist office than with this company. We have been in the process of trying to replace a rotting out fence for two months now and absolutely no progress. Every interaction is completely miserable. I would contemplate selling my house so I no longer have to be associated with PCM.

I honestly wish that I could write a bad review for the Shadowridge Owner’s association somewhere. I wish property sites like Trulia and Zillow provided an area to write reviews about neighborhoods and the HOAs that rule them. PCM manages the Shadowridge HOA so this will have to do. I can say that this is the absolute worst HOA that I have ever had the displeasure of having to deal with. I have lived in much, MUCH, nicer neighborhoods in Carlsbad and have not had to deal with the ridiculous crap that this Shadowridge association dishes out. We can’t even park on the street, on a public street! $ 100 per vehicle to park in your driveway and the street!!! They will even make house visits to inspect… really?! So where do the HOA fees go? The community pool and jacuzzi are disgusting. They don’t maintain the front lawns… so what exactly do they do? Well, other than pay North Coast Patrol to drive around and harass the tenants. Even if you’ve paid the $ 100 a vehicle variance, the patrol will still leave a warning on your windshield… it’s a Tow Warning. I cannot wait to move. If you’ve stumbled upon this and thinking about moving to the Shadowridge area, don’t!

DEAR ALL HOA’s. Do not even take these people’s call, let alone do business with them.
Like the others, I wish I could give 0 or negative ratings. I have never been treated so unprofessionally by the help in my entire life. I could go on and on about the interactions, but the highlights are similar to other reviews. This organization is unprofessional, disrespectful, and completely negligent.
When I dared to request clarification on a letter I received, I was passed to an assistant, then ignored, then told i would be contacted later, then 6 weeks later, I was told that they were too busy to give me specifics. WTF?

I’ve owned a townhome in a PCM community since 1999. Every interaction with PCM has been a struggle. Each person contacted points the finger to someone else and the next person does the same thing. Now I’ve been told my issue is «out of the Board’s hands.» Whose hands is it in, God’s? They certainly don’t understand that, thanks to Unilocal,we can evaluate them in a common language – one star because we don’t have the option to give less.

Not sure why the employees at the Carlsbad location, Mary and Deborah, behave so rudely. My HOA fees are paying for a service that they are not properly providing. Is there anyone in this organization who holds these people accountable? Clearly this corporation doesn’t care, because if indeed they did, they would fix the problem. Just look at the negative reviews, they’re dated back since 2012! I contacted them multiple times to explain that people are driving well over the posted speed limit in our community and their response was so brash, they responded as if I was troubling them in some way, rather than caring for the welfare of the residents. These people just don’t care, and behave so terribly. I don’t get it. How can these people remain employed. Boy do I wish we had our former management company, such a shame that the board made this terrible switch, huge mistake!

HORRIBLE HORRIBLE HORRIBLE! If you call the customer service line, they will not be able to give you any information, they have to transfer you for every question that you seem to have. I don’t even know what I pay money for each and every month. Where is everyone’s money going to???

What a waste of money. They are rude, unresponsive and cater totally to the board members. (All our board members have wonderful green lawns.) They do not communicate. They do not answer simple questions without first checking with the board (questions like, what day and time do the sprinklers go on). I had to remind our contact that she works for us. When ever I have called with an issue, or disagree with our PCM contact they retaliate with nasty notes or nit-​pic. I find it interesting that out of the 10 reviews, 9 rated 1 and 1 rated 5. That’s a major red flag. That one rated 5 was probably from someone at PCM.

Would be nice if they could just pretend to give a crap!
I’m just renting, but if I was paying assoc fees, I would be pissed!

Always rude service… hard to get through to anyone.

Oh my god! Screw these people!!! I too would give them zero stars if I could!
I get home today to find that they painted my unit ONCE again a different color. They just painted it a new color two years ago that looked good and felt classy but today I get home to find that they painted my unit some god awful color that looks like it belongs in the ghetto. It’s a disgusting standard APARTMENT color, it looks washed out and it’s so light that any spec of dust will show up.
I knew they were painting today because they recently did some wood work on damaged wood but I had NO IDEA they were painting it a whole new color… And why’s that you ask? BECAUSE they DIDN’T freaking ask us what we thought! As home owners that pay 310 a month for a CONDO we should have the right to discuss what we want our unit to look like. Who ever made this decision has absolutely no taste or they just plain didn’t give a rats ass because they aren’t the ones who have to live with it and look at it every single day! So, basically they can kiss my butt! I would never ever purchase a place that is ran by. PCM for H oA’s… NEVER!!!
I’m seriously debating going into collections from not paying my HOA’s… I’m done with them and it’s just principal at this point. It’s so freaking frustrating that we have NO SAY in what goes on around this place…
Oh and p. s — since California is in a drought PCM sent out a notice that if we were caught washing our cars in the neighborhood they would give us a fine… That’s understandable because I don’t like to waste water BUT no more than one week later they are going around power washing the units WiIIITHHHHH… You guessed it. Water! Well they can fine me all they want because I’m washing my car this weekend AND I think my whole household will start parking on the street because we don’t want to use our garage for a car we want to use it for storage AND I think I’m going to get an ac unit for my window because it’s effing hot… How’s that for ghetto… !!!

We have lived in a PCM managed community for the last 15 years and have always received prompt, courteous, and professional service. Jim, Barb, and especially Lauren have always followed up on any issues and taken care of anything we needed. We recently sold our house and thanks in big part to PCM’s commitment to community management and maintaining property values, our home sold for top dollar in the first weekend!
After reading the negative reviews here, I’d encourage others to take them with a grain of salt. Having previously served on the HOA Board, I can assure you that PCM works tirelessly and without prejudice. Sometimes they are forced to strictly enforce the rules by an unreasonable Board. How do you decide what is reasonable to each person? Is it the Police Officers fault you were speeding? The rules are the rules and should be enforced equally and fairly, which I believe PCM does well. Most homeowner issues are self-inflicted…if you simply read the rules, abide by them, and be respectful of your neighbors, you’ll have ZERO issues. Some people just aren’t cut-​out for living in an HOA. In our community alone, it is not unusual for a couple hundred letters a month to go out based on resident complaints… and only a few chose to take it personally and point the blame at others or rant and rave on the internet. Simply fix the issue and move on… life is too precious to worry about the little things!
Good luck and keep up the great work PCM! THANK YOU!!!

I am in complete agreement with the negative sentiment expressed in the previous reviews toward PCM in Carlsbad.
PCM is the management company for the Shadowridge community in Vista, which I have been a homeowner and resident of for just shy of 10 years. A representative from PCM performs monthly «walk-​throughs» in our neighborhood to note properties that are out of compliance with the standards set forth in the CC&R’s.

A few months back I received a violation notice from PCM regarding a bare spot that was noted in the lawn next to my driveway (which I have no dispute with; I live on a corner with two kids so it gets fairly abused. It’s also on a slope so much of the sprinkler water runs onto the sidewalk.) Shortly after receiving the first notice I planted grass seed and fertilized the area, not a problem. A month later I received a second violation notice for the same issue. At that point the spot wasn’t perfect but had begun to fill in. A month after that I received a third violation notice in which I was called to hearing with the Board of Directors for «failing to provide written confirmation that I had come into compliance» (exact words.) The letter went on to say that I risked being fined if I failed to attend the hearing. This was strange because nowhere in the previous two letters was I ever asked to provide any «written confirmation» and by then the bare spot had clearly filled in. WTF?
So I show up at the hearing with the PCM rep and the BOD and explain this. The PCM rep was clearly miffed that I had the audacity to show up and call BS on her (you should have seen the sour look on her face.) I was civil, I didn’t yell or use obscenities but I wasn’t exactly nice either. I’m sorry but I don’t take kindly to being threatened and having to waste my time and fuel over something so inane.

Since then I have received two violation letters for a tiny gap in the ivy alongside my house that has been there since we moved in (in 2004.) Since we’ve lived on this property, no PCM rep or BOD has ever construed this as a violation but now it suddenly is, go figure. I understand when somebody is making a project out of me but I will not tolerate it, hence this post. I am a homeowner, I work hard to keep my yard looking decent and I’m tired of being harassed. If PCM continues doing this I will continue to post updates.

Hi Stephanie– as soon as we contacted the offices in Irvine back in February the issues we had with placing the work order and following through were addressed. It’s a shame that it takes «going to the top» to get the wheels in motion down here, but that is definitely the impression we got when trying to work with the Carlsbad office.

I would also like to give a negative 5 if I was able!!! PCM is extremely rude, unfriendly, unhelpful and overall terrible. This company is the management company for our homeowners association. They are flat out sneaky and I very much get the impression that they try to be as difficult as possible. They must be bored, sad, power hungry individuals that must convince themselves that they are good for the community.
After a dispute with PCM, we have actually caught Ginger driving around our property to find things she can write up. Is this really what we, as homeowners, should be paying for? Dont think that we are «that» homeowner. My husband and I work 8 – 6 everyday, have 2 newer cars, mow the lawn weekly, no children, no parties etc. and have no reasons to recieve letters that state we have a «weed» in the crack of our driveway (this is a true violation letter we received). We actually received a violation letter a few days after Christmas that we had left our trash cans out longer than 24 hrs. We actually did, we put them out on Christmas night and brought them in 2 days later since we were out of town. What kind of company drives the block looking for this type of thing. Certainly not a company I want to pay each month. We have a rental property in another part of San Diego, with an HOA that actually does good for their homeowners. No one wants to pay for an HOA or have rules for their own property, but I can understand the principal… I can also understand when a company has taken it too far.
Please be aware, PCM HOA homeowners, that there is a $ 1200 fee to request copies of HOA docs to provide to the buyers of your home. We have held on to our past copies, but this is not sufficient. PCM knows this and will bend you over to get what they can. Even our realtor, a expert in the area, had no words when he received the word that PCM was going to charge us.
If anyone out there has the time, fight and take your homeowner rights back… get this company kicked off the board of your HOA.

Can I please give it a NEGATIVE 5 stars?
Only if I could.
A week ago, we notice a water leak down from our kitchen ceiling. We called PCM immediately and left a voice message and Sue promptly returned my call. She told me that I MIGHT have to pay for the cost or the HOA might, depends on the cause of it. She then called me back again, on the same day, and said «this is probably your problem and you will have to pay to get it fixed». i described the location of leak being in our kitchen, and immediately above the kitchen is our bathroom. I proceeded to talk to the VICE PRESIDENT, James Fraker. He told me, «from the past experience, this is likely from your pipe and you will have to pay for it». This person earned a degree in Bachelors of Art in ECONOMICS, NOT PLUMBING. Excuse me sir, how do you even know where the leak is from without even looking at it? I then contacted the Master Plumbing. Turns out the leak was from the boiler everybody shares in this condo. I sent him an email and asked him to refrain giving advise about water leaking and plumbing because it is out of his specialty. He replied me back, didn’t admit it was his fault for making assumption, and told me I will be the one responsible for paying for drying my kitchen ceiling. This makes no sense at all. So my ceiling is damaged because of the water leak of a common area, and I have to pay to fix the damage that you caused? I find it amazing.
Thank you for all your help, not. I honestly don’t think this company should even still be running unless every single employee is fired and replaced by better ones.

On May 4^th, 2012, I noticed a vast amount of bees flying around the patio area of my townhouse. Upon going outside and looking up towards the buzzing, I noticed that our building had been selected for a bee infestation. Being that there is a 3 year old within the residence, and the number of neighborhood children that play around the cul-​de-​sac, safety of the children was the number one concern. A bee removal company was called to remove the colony ASAP due to the fact that the bees had colonized the entry to the attic space above my unit and previous experience with bees have taught me how fast they can establish a colony and damage the building. Being the weekend, no one answered the call at the emergency number provided. Pro Pacific Bee Removal was called and promptly removed the bees before damage was done. Shortly after, I contacted PCM to determine if this issue could be reimbursed as it was outside the building. Correspondence was initiated with Anne Marks, invoice sent and was informed that a response should be delivered within 2 – 4 weeks. Over 8 weeks have now passed with no response to recent emails and phone calls to PCM has gone unreturned. For a company who’s mission statement is «To provide superior customer service while enhancing the value of and enjoyment of PCM-​managed communities», you have FAILED. You should change your Core Values on your webpage from Courtesy, Professionalism, and Integrity, to Inefficiency, Lies, Lack of Communication and Unprofessional.