Stride Rite-Keds-Sperry-Outlet

This was my first visit to this store and I am very impressed. Jordan helped me find the perfect shoes for my baby that is learning to walk. He measured her feet and put the shoes on her and he did not rush her foot into the shoe at all. He even showed me a trick to get her little feet into the shoes by squeezing the top of the shoe. I am a mom of six and never knew this trick so I am grateful that he showed me. We left with the perfect pair of shoes that are very easy for her to walk in and also support her ankle. We will be back to this location in the future!

Shoe shopping with five boys is pretty much always a miserable experience. But today we were helped by Jordan at Stride Right and it was so much easier!!! He was helpful, friendly, happy, and apologetic when he couldn’t find the right size. Did I mention he was patient with all of the little monsters seeing how fast they could run in their new shoes?
Because he was so nice, we ended up buying one extra pair. Thanks for doing your job so well Jordan!
I wish more people were like you in retail!!!

Great customer service store was a little busy and associates were helping customers but when they assisted my son it was friendly and professional. I was busy with my older son picking out school shoes and my toddler son was full of energy and trying to run out of the store and a woman working there offered to close the door so he wouldn’t run out, definitely made my store experience a little more relaxing and it was very much appreciated! They unfortunately didn’t have my sons size but I was able to do a quick and easy charge send from another store with free shipping! I will definitely keep coming back!

We received excellent customer service from Vanessa while looking for shoes for our 23 month old daughter. She was friendly, and patient but most importantly knowledgeable about the shoes available and what would work best for our daughter. They have a very good selection and if you’re looking for good customer service look for Vanessa.
We purchased two pairs of shoes and have confidence they were a good choice.

Great service. The only thing keeping me from giving them a 5 is the fact that you don’t always find the size you need.

Have been coming here about once/​year for the past 7 years or so to get new school shoes for the kids. Generally, find good selection, great quality, and good prices. Service? Not so much. Kind of a serve-​yourself type place. Today, came for our annual back-​to-​school shoe shopping trip, and spent over 2 hours here having the kids try on dozens of shoes, most of which just didn’t fit quite right. It was a bummer — had much better luck when they were toddlers. Had a much easier time finding shoes that fit at another store at the other end of the mall, but maybe it was just our girls and their feet.

Hey look, I don’t expect a place with low prices to have the same customer service as Nordstroms, but the service is good enough. The 5 stars is because Stride Rite shoes last about twice as long as any other brand we have found. Also, the prices are great. If you have a young child, definitely consider getting this brand.

We had a terrible experience here and will not be returning. I had been here twice before and had mediocre experiences, but this was truly unacceptable customer service.
First, the young man who measured my twins’ feet had no idea what kind of shoes to buy for early walkers. He had to go in the back to ask someone, and even then returned with this — «Step 1 are for looking good in the stroller, I think. You want Step 2.» He seemed new, but that’s not really an excuse. I asked for someone else to help us find the correct type of shoes for my boys.
Next, the sales associate that he found for us picked out boxes of shoes and helped us put them on the boys. They seemed to fit, the boys were happy, we were happy — great. The clearance rack caught my eye, so I picked up two pairs of shoes. They had white stickers, not orange, so I asked if they were actually on clearance and an associate said «Yeah, I think so.»
When we got to the register, the boys started fussing. I inquired again about the price of the «clearance» shoes and the woman told us they were not on clearance. I asked what the total would be for the two pairs of shoes and she said «Like 27 bucks I think?» I said we would pass. As she rang up the original shoes, I noticed that one box said 5M. The boys had been measured at a 4W, and they recommended a 4.5W. I checked the shoes — yep, one pair of 4.5W and one pair of 5M. I offered to go grab the correct pair. When we went to look, there weren’t any. There were only more 5M. The associate said, «Well, he’s wearing the 5M so they’re probably fine.»
I returned to the register where there were now two sales associates. I asked for clarification — the boys were measured at a 4W, so would a 5M be a good fit? One woman said «Oh, the shoes will stretch when they wear them.» Another said «As the sizes go up they get wider, so it will be fine.» This didn’t sound right, and I didn’t want to spend $ 56 on incorrectly sized shoes, so I asked if there was anyone who could actually tell me. A manager came out from the back, and when I told her my story she said, «No, they need a 4.5W. A 5M will not fit.» She didn’t apologize for the incorrect information. TWO sales associates had tried to convince me to buy the WRONG SIZE of shoes for my children, obviously to make a sale.
At this point my husband had taken the boys outside, and I said I would take the clearance shoes and come back another day. The woman at the register informed me that she had misplaced them, then asked me to tell her again what they looked like so she could go find them. I went outside to get my wallet from my husband.
When I got back inside, she still had not found the original shoes, and the woman at the desk made a strange comment. She asked if everything was okay, and I informed her that it was not. There were three sales associates who had all given me incorrect sizing information, and they didn’t have shoes in the correct size. After thirty minutes in the store, I had nothing I could purchase and no one seemed very concerned.
Finally, I requested to speak to the manager AGAIN. After waiting five minutes, she magically emerged with two pairs of shoes in the correct size and offered me a $ 10 discount. We purchased the shoes because as any mother knows, sometimes you just need shoes. I appreciated the efforts of the manager; however, there is no way I will be shopping at this store ever again.

Fantastic customer service! Greeted the moment we walked in and helped right away! Made buying my daughters first pair easy and very memorable! Great selection of shoes and everything was clearly priced. Clean and organized store! Thanks

Got my sons foot measured for his first pair of shoes. Staff was really really nice in midst of the Saturday crowd. The guy who helped us was very nice. (Ricky) My son measured 6xw… And the store had very very few options in that size, that was a bummer. Maybe next time.

We needed to get my son his first pair of shoes. The two guys there helped us out. One measured my son and the other told me about all the options we had.
Simple, quick… and they even help me put his shoes on when he was screaming.
We’ll be back!

Stride Rite did not let us return a defective pair of shoes which looked like 2 left shoes. We had a receipt and purchased the shoes within a week. The store manager had her kids running around the store, was rude, unprofessional, and lacked the customer service skills which most retail stores usually emphasize in tough economic times. So, shop at your own risk.