T-Mobile

What a great little store, great location. I came in because I needed to add my boyfriend to my account and my phone was acting up (it was a yr old) the associates here are so nice. Specifically Spencer Fuhring he helped add my boyfriend and get me a new phone he also told me of the new Samsung Galaxy tab which was so cool of him. He was very professional and kind, you can tell he loved to help and was never fake and He knew his product. I will keep coming back to this store because of the outstanding service he provided, it’s very rare that you find people who care enough to make your day. I love my phone and am so happy we will be back once my boyfriend needs a phone. Thank you Spencer! To anyone in corporate you have an amazingly professional associate and I hope you appreciate him because good customer service is very hard to find.

So we were next in line to be helped according to their list, instead of helping us, the guy had the nerve to say «let me help these 2 customers then you’ll be next.» I don’t care if the our transaction would take longer, why have a list if you’re not going to help in that order. Wasted a lot of time waiting just to walk out. Absolutely horrible customer service!!!

I noticed my phone was going in and out charging Saturday night while staying at a hotel in San Diego. The next day it was charged 100%. I never had this problem before so I thought it would be back to normal when I got home but it wasn’t, and the store was already closed by then. Today I tried to charge my phone at work at 7am no luck until 12:15. By the time I was getting off work which is 3:30 my battery life was only at 20%. I know I needed to go to T-​Mobile and see what was up. I was pretty bummed. When I first walked in I was able to get help right away. Since there wasn’t a crowd just yet. Esteban helped me he was very knowledgeable, friendly and efficient. He really listened to my concerns regarding my phone and tried plugging my charger into one of their outlets to see if the battery was really shot and unfortunately it was. I originally had a galaxy s4, and today I got a new
phone– a galaxy s5. So far I really like it. Esteban made the experience smooth and we weren’t waiting for an extremely long time like I’ve had to with other phone stores.

Amazing customer service from Lupe. She’s amazing and very helpful. The employees here are great! Thank you Lupe!!!

Waited an hour for service while an employee was placing decorative stickers in the window. Seemed a bit odd. I was finally able to speak to a rep and he was nice and friendly. Processed an exchange for me and I was on my way.

Horrible customer service!!! Nothing but liars and cheats!!!
DO NOT EVEN THINK T-​MOBILE

My husband I wanted to make a swith to get out of verizon. We went in and Brandon explained everything. Including the differences between what we were getting through Verizon to what we would be getting. (He used to be a Verizon customer). He answered all of our questions in depth and took the time to tell my husband the phone that suited his needs. As well as demonstrated the phone cases. He kept a smile and joked though the process, which by the way is slow when switching companies.
Over all great experience. Great atmosphere. Great customer service. He made the switch easy and we absolutely love our new phones.
Thank you Brandon for putting up with us!

Brian and Ceaser are awesome! They worked for two days with us to set up exactly what they wanted and Ceaser even stayed until 10pm to help us! Great customer service, awesome amount of patience and knowledge… Thanks guys!

Great staff! Even played with my son while we were doing all the paperwork. Highly recommend them!

Seriously helpful staff, I mean really above and beyond and smart and attentive.
As far as the carrier goes, I’ve been with Tmobile for a decade, my level of happiness comes and goes but this review is for this retail location and frankly, I’ve never had such a nice experience before.
The Bf and I walked in to get on the family plan together (whew, serious business!) and also to look into upgrading our phones. Instead of trying to sell us on the spot with whatever they took the time to discuss the phone coming out in the next 3 months and the benefits of everything they had in stock too. The manager researched and wrote out the best new plan and its details for us to call customer service on later (They couldn’t do the change of responsibility in store.) and we walked out with a game plan for technological world domination!
The staff here should just keep on keepin on, I know that billing issues and some plan changes can’t be fixed at this level, so keep your pants on people: They’ll help you as much as possible and point you in the right direction for additional support if ya need it.

should have read the Unilocal reviews on t mobile before i signed up
sigh…

Wonderful staff and great prices!