Victoria’s Secret

First time visiting this location today (I usually order online), but I had an online return. I stopped in right when the mall opened on Sunday and all associates were very helpful, especially Melina (I’m pretty sure that was her name!).
The store was clean, the clearance bins weren’t too messy, and all my questions were answered. They handled me return and purchase quick and easy! I’d definitely go back!

Sad to say I will no longer be buying the underware from pink. I have been buying my underware from Victoria secret (pink) for many years and they have lasted forever. I just bought 5 new pairs a lil over a week ago, and the lace is already falling apart. They need to go back to the old way of how they made the lace. Such a waste of money for them to just fall apart.

The staff are very nice and helpful. I came in because I wanted to exchange a sports bra I purchased online for a different color and size. The girl that helped me was very nice she went above and beyond to help me. She showed me where the sports bras were at and helped me choose a different bra. She helped me look for a pair of pink pants as well. With my favorite stores closing down I’m hoping they don’t close Victoria’s Secret.

Love this store! Been going here for years and finally decided to get fitted properly for a bra. I was a little unsure of the process and Mel-​c was superb! She was so helpful and made my experience here so much fun. Very professional staff and knowledgeable!

Do not bother going here to purchase anything. Worst customer service I have ever experienced in a VS store. The store was messy and none of the sizes were where they should be. The line to check out was so long with the most incompetent cashier. Go to the Forums VS!

This store is still busy, even though the mall it is in, is a ghost town. Lots of deals to be had especially after the holidays. Right now, they had a coupon if you try on a T Shirt Bra, you get a coupon for $ 15 off any bra under $ 40 in the store. Also, was buy one sports bra regular price, get a free pair of work out pants. BAM! That was a deal. I had some stuff to exchange, and here is what I got.
VSX Knock Out Sports Bra
VSX Work Out Pants
PINK Ultimate Yoga Pants
2 T Shirt Bras
2 PINK undies
Vanilla Body Spray
4 Lip Gloss
And I only spent $ 117. I did download the App which got one of the undies for free. If you pay attention to what you are buying and what deals they have, you can save a ton of money. I’d never buy anything full price at Victoria’s Secret, ever.

The staff are really nice and helpful, also it’s the first store you see on your left by the mall entrance. When I want to go to VS, I usually come here because it’s close to where I park and the crowd is smaller compared to other locations.
I generally don’t like VS’s products including their bras and especially their perfumes and body care stuff. Their scents are too strong and a bit too artificial for me and they give me a slight headache, so I don’t come here for any body care products. However, I do like their cotton panties, comfortable and affordable. Buy 7 for $ 28 and automatic $ 10 off a bra, but I don’t care for that so I just got what I wanted and left.
The store itself with the service and tidiness is 4 stars. Products are being put away nicely and folded but it’s hard to find what you want because there are too many sections. Service was amazing and staff were very helpful. However, I’m not a big fan of VS products in general, so that’s my take for the rating.

Rude associates. They didn’t even greet me. Came here in 2012. I am originally from the Bay Area so the customer service reminds me of the Palo Alto area. Snooty in my definition. Unless things have changed because other people are posting great reviews? Buy your bras and panties elsewhere ladies! Lol

Awesome customer service! The girls were so willing to help me out and it wasn’t over bearing. I got sized, different and better bras to try on and I even occupied one girl for thirty minutes while she helped me apply for a Pink Card. Thanks to the excellent girls and VS I have 8 new chones and 2 bras which I saved $ 150 total!

Why is the line always so damn long in here? They have a lingerie section and a beauty section in the store. The lingerie section has just that– bras, panties, lingerie, swim wear, and now even athletic wear like sports bras and yoga pants, and clothing from the pink collection. The other side of the store has lotions, makeup, body sprays, perfume, and other beauty accessories. There are registers on the lingerie side and on the beauty side. The layout of the store and concept is great but they don’t utilize the architecture to its maximum capacity. Instead, the registers from the beauty section are always closed forcing people who are actually buying perfume sets to come and get in line in the lingerie section. I’ve never had less than 8 people in front of me when I step in line.
I’m currently standing in line and knowing that it would be a while before I paid I started this review. Out of the 6 potential registers I see that they could use, they are only using three of them. It looks like all the employees are manning the registers though and even that’s not enough. It also makes it so that no associates can actually help you when you’re trying to look for something. So why do I come here when it always takes forever and no one can help you? Well because it’s the closest Victoria’s Secret to me and every three months I get a free panty coupon that I come in to redeem and I grab some other stuff while I’m here. Might as well grab a bunch of stuff since you’re going to be in line forever and standing in line to just buy two underwear is not worth it

Generally when I come to this mall the store employees are either over bearing or ignore you completely. Today when I visited VS the girls were so helpful and weren’t hassling me the entire time. Molly was really sweet and answered any questions I had on the PINK sales floor. And Sarah had some entertaining stories to tell about a shirt on the Vickie’s side. I was quite pleased with my visit and I can only hope that all my visits to any other VS will mirror this experience. Great service ladies! Keep up the good work

Thank you to LISA, who really went above and beyond to make my shopping a lot easier. When i’m shopping, I usually don’t like when people try to help me, especially with underwear and personal items lol but Lisa had a couple recommendations and showed me there promotional items that were hidden in some places which was really nice of her.
I bought 7 undies for 28 bucks and my favorite perfume «Scandalous» which came with a makeup bag. She rang me up and asked me if I wanted an even bigger makeup bag for free, I couldn’t pass that up! She found the last one and added it to my purchase, so that was awesome!
This location is pretty much a standard size VS but everything is super organized, clean, and they also have plenty of helpful staff!

I’ve been into this location quite a few times and I don’t know if its i just got at a bad time or this location is always understaffed. The lines always go to the back area. It seems like night and day between the girls on the floor and the ones ringing me up. The girls working the floor (mainly in pink section) are always so helpful and when I am ready to check out the girls working the cash wrap don’t seem very happy to be there and like they are just having a bad day. The customer service I get from when I walk in and shop is completely different then the customer service I receive when checking out. I would rather go to the forum to shop because the level of customer service is constant there.

I was so intimidated to go into this Victoria secret location because I read the reviews before leaving my house and all I can say is DONT BELIEVE everything you read. I got a gift card for xmas and I am on the plus size frame so I was certain Victoria secret doesn’t pamper us big girls, but Sarah and Ana were wonderful and helped with every single question I had. Sadly I didn’t get to find bras my size in the store, but Ana helped me order my items online, she was indeed very helpful! Thank you again for helping me and making me feel comfortable.

This was one of the best experiences I’ve ever had at a Victoria’s Secret. I have an Angel card so naturally, I’m in here a lot. Typically, I come in browse around and don’t require much help. Today I was greeted immediately by Cindy (I think that was her name?) and she gave me the run down on the promos without being pushy, which was nice. In the fitting room, I was helped by Savannah. She was really sweet with all of the guests and did her very best to keep up with everyone’s needs. I don’t remember my checkout person’s name but she was also very nice and talkative. I’ll usually get someone who just rings up my chonies and tosses them in a bag, which is fine, chatting over undie purchases can be awkward! I was very pleased that I stopped in today. Thank you, ladies!

Lisa was fabulous today. Although for a Saturday this store was very understaffed, Lisa helped every guest in the fitting room with a smile and in a timely manner. She was honest in her opinion of the fits of bras I was trying, and offered to re measure me as well. This store doesn’t have my favorite bra in my size any more, and for a lingerie store they don’t seem to even make many of their lines in larger sizes, I will come back for the excellent customer service

The associates are unhelpful and condescending.
It’s nonsensical to have one long line on the beauty side and have one associate on the other side pulling from that line. Just have more than one line. It would save confusion.

Service here is very good. Yes it gets really busy with their long lines, but its always expected on any given day especially when they have their huge promos.
The staff here is friendly, but you will be better pampered if you get to meet Sarah F. who works the beauty room:)
She knows her products and has a spark of energy that makes you feel good about your purchases.
As a guy, I only come here for the cologne haha.
The service here is much more different and better than the one at the Forum in Encinitas.

Today was a letdown. Very unhelpful and rude associates and it’s a weird thing because I NEVER had issues here before!
I am a loyal customer to this brand, I’d say work on overall customer service

Not sure if this is the right one as there are 3 Unilocal pages for VS in the forum. Anyways this review is for the employee named Jessica who works in the Pink section. Very sweet girl who was personable and helpful. Usually customer service is hit or miss here. Jessica is an exceptional worker! I was pleasantly surprised by her happy demeanor and willingness to help me. A+ to her service today!

Don’t show up 2 days before Christmas

I love Victoria’s Secret. I spend thousands here every year.
I usually do a lot of online shopping and love that I can take items into the store when something doesn’t turn out right.
The store in Oceanside is a bit of a let down. The sales associates have an extremely difficult time listening to what is requested.
I.E. «These didn’t fit, please put the item credit back on my Angel Card. «
Nope. Here’s a gift card.
Same transaction.
«Ok, put these items, which were gifts, on a gift card — I’m here to shop.»
Nope, back on giftgiver’s Credit Card. Which of course flags that I returned them and I’m the jerk.
I love this store but the associates need serious work with listening and taking time to acknowledge customers even though they may be busy with holiday rush. I’m busy too.

I like this VS, provided the mall in which it is situated (and it’s an old and awful mall), I’d say Vicky’s Secret is doing pretty well for itself. It is well-​mantained/​clean and as organized as it can be with its fixtures and merchandise granted the amount of space available.
Selection is not the largest because the store itself is not the largest, but lingerie, PINK, and beauty are all offered there.
My biggest concern for this location is the lack of seasoned sales associates that are available at all times. Understanding that VS offers it’s Semi-​Annual Sales in summer and in winter is important, as many of the associates during those times are brand new (hired specifically for the sale) and are unable to answer certain questions or assist in finding particular/​specific items. There are so many associates on the floor during the SASs, but during the rest of the year, don’t expect the surplus of employees! On given days you can go in and find workers that are knowledgable and extremely helpful, but I feel those days are very rare with this store.
VS is getting better about having more size options, but more progress could be made on that front, for instance, my size is only offered in a very few select styles.
I’m kinda MEH about their cosmo, lotions, and fragrances. I’d rather go to their sister-​store Bath and Bodyworks. I like the Very Sexy scents that come out during the holiday season in December, sadly the rest of the year I am sad without it!
I come back to this store time and time again because of its proximity to my home, because free panty and $ 10off coupons are AWESOME (and accepted after their expiration) and because there is something about VS bras and panties that make you feel really good about yourself.

This used to be my fave store until I bought my place several years ago. With that being said, the VS shopping had to be restricted to a minimum over priorities.
Been an VIP Angels member for years, and have been reaping the benes with special discounts, rewards and freebies.
During this encounter I came in searching for a racer-​back bra. The staff were friendly in helping me decide between the 5 styles they offered. I guess what irked me a bit was that I was handed off/​interacted with 4 different associates while shopping in the store for 1 hour. No biggie, but I like 1:1 interaction and not having to switch associates after establishing a relationship with one. With too many interactions, I get confused with names and then I hear my situation repetitively.
Anyways, I opted for the new PINK lace racer-​back bra in black ($ 40). Since it was new, one of the associates indicated that they didn’t have any black, but they would be able to order it and have it shipped to my residence for free. COOL! Several minutes later, another associate came by and found the bra for me. Even better!
Left happy with a bra, a lace boy-​short and the new perfume sample.