CPR Cell Phone Repair

Would give them a zero stars but can’t. Took a phone on for water damage. They claimed to have fixed it, charged us. Worked for a day. Took it back. They tried again and it didn’t work. Said we were out of our money since it was water damaged to begin with. They kept it and used the screen from the phone for someone else and gave us back the phone with a cracked screen since we couldn’t use it anymore. These guys are scheisters.

Communicated with Chris via email about a home button not working on my daughter’s IPhone 6. He estimated repair to be $ 35. When I dropped off he discovered it was corroded and only needed a minor fix. Even better, he fixed it for free! Appreciate the honesty of Chris and his kindness! Will definitely be my go to place for future phone repairs!

I went in with a broken Nokia Lumia 1020. They took my phone right in and fixed the volume button within 10 minutes! Super nice guys!

I broke my s3galaxy and took it to this store. A repair I figured was going to take a few days was only a couple of hours. I’m very pleased with their work.

Cracked screen shows up a month after a repair here. Ok shit happens but these people took ownership of the problem and fixed it again at no cost. It works for 4 hours. Then next morning stopped working all together. Apple Store tells me it’s a $ 269 motherboard that needs replaced. Um no thank you. I go back to CPR and find out its a minor issue and they fixed it for free normally a $ 35 repair, a fraction of what Apple forces customers to shell out. For repairs I’m definitely returning here. Apple didn’t even want to protect their customers phones with selling glass screen protectors! That is just poor customer service in this consumer’s opinion. Once again here they try to educate the customer on safe guarding their phones and accommodated me with a free screen protector for another phone for my troubles! Definitely a happy lifetime customer here!

I cracked the screen on my Nexus 4 and investigated my options.
Fix it myself: Parts $ 80 Time: three days to get the part 4 hours labor at least
Mail in service: $ 180 with a year warranty Time: one business week turnaround
Cell Phone CPR: $ 135 with 6 months warranty Time: About a business week.
I went with cellphone CPR in Carmel, IN because of the price and location. I paid half upfront and the part was in by the end of the week and I had the repaired phone in my hand by Friday. I immediately noticed that the screen was of greatly a lower quality than the factory one I had come to know. It felt more like a composite polymer than glass and the phone itself was subsequently lighter. Fine I thought, at least the phone works well; this beats buying a new phone.
However, as I inspected the screen more I noticed that it did not perfectly fit the phone and or was fitted poorly by the staff. I realized I could get a fingernail between the screen and the phone itself. This looseness was also noticeable when pressing the screen. It gave way a bit. This finally resulted in some disruption to the digitalizer and I promptly took it back.
It took them another few days to get another part, about which I asked whether they were happy with the quality thereof to which they replied yes. I told them this fitting issue might be an issue with who supplies their distributor. They expressed confidence in this new piece which they installed.
This second screen had the same fitting issues. I could still get a nail between the phone and screen and I noticed that I could not use my phone to browse while I took a call. I took the phone in again to address these issues. They said they could just adjust the sensitivity of my phone to the light that was getting in to the phone since the screen was poorly fitted, as opposed to actually fixing the problem.
Eventually they ordered another (3^rd) screen and when this arrived I went yet again to get it fixed. I can make calls and use my phone, but now I have white spots on my screen and the screen still is not properly fitted. They ordered another screen (4^th), this time from a different industrial batch, but when it came in they concluded that it was as terrible as the previous ones so they ordered yet another, this time finally from a different source or at least I was told (5^th).
They told me they had the part. I came in and dropped off my phone with an hour left of their work day and came the next day to pick it up. Apparently the person who took the phone in did not leave any written instructions for the following day’s staff and they were unable to do anything with the phone.
It has now taken over a month, eight visits, missed interviews and has still cost me $ 135. If I were you I would choose another option, perhaps just buy a new phone, try another repair shop, or resign yourself to the cell phone hell that is this institution.

Terrible and late services. I had to visit the store again and again because they couldn’t fix my phone at once. Also, they didn’t have the necessary part and promised to call me when the part comes in. But they didn’t call me for 10 days even if the part came in. When I visited the store 10 days later, I was told that they didn’t have the part. However, on my way back to my office, they called me that they actually had the part and I had to visit the store AGAIN. I think they should be sorry about their poor service but I didn’t hear any apology from them.

Very friendly and professional staff. I brought in an iphone 4 with a cracked screen and they fixed it no problem and within 24 hours. I also brought in an iphone 5 that crashed during an iOS update. Although they weren’t able to fix it (which was expected due to the nature of the problem), I really feel like they tried since they had several different individuals work on the phone to see what they could do. Even after spending the time to try and fix the phone, there was no charge since it was not fixable. Hopefully I don’t have to go back… (knock on wood), but I would if I had to ;) I would definitely recommend this place to my friends and family!

The lady I talked to was clueless. I won’t be back.

Outstanding service. Very pleasant and professional.

Went in with a iPhone 4S with a badly damaged cracked screen.
Service was incredibly helpful, they told me up front what they would be doing; cost to fix and the time it would take to repair, which to my surprise was only 3 hours. They also guaranteed there work, and the parts that they replaced. They were honest, friendly and a place they I would highly recommend.

I have shattered my screen on my IPhone 4S 2 times in the past month. I had a streak of bad luck. They were so helpful and quick both times I went in, and always had stock for the iPhone. The most recent time, my phone was so bad it took them longer to fix it. I had to be at work and wouldn’t be able to pick it up before closing. They offered to drive my phone to me in Westfield. Made my entire day. I am big on customer service and I give them 5 stars for that

Great service. Diagnosed my issues in a timely manner, were upfront and honest about cost, and delivered the finished product within the agreed upon time frame. Thorough and friendly, can’t ask for much more than that.

Went in with a cracked screen and touchy vibrate switch for my iPhone. Came out with a fixed screen, but the switch is screwed up even worse and I can’t turn on vibrate anymore. I also am unable to hear through any left ear bud.

Went in with a water damaged iphone 4 with a personal recommendation from an employee at an AT&T store that they would do good work. and they definitely did.
Service was incredibly helpful; they told me exactly what they’d be doing, what they were charging for, and with a good time frame on when everything would be done. I was a bit hesitant at first about paying an up-​front, non-​refundable assessment fee, but I realize now that I needn’t have been. They’re are 100% honest and trustworthy, and the niceness of the store and friendliness of the employees reflects that!
I went in on a Friday night, thinking I might as well give the store a chance before I had to cough up over $ 700 for a new iphone (which wouldn’t have even had all my contacts and data on it) and screen protector. Walked out Saturday mid-​day having paid under $ 250 for my same phone, which was as good as new, had all my previous information on it, and even got a screen protector given and installed for free!